Vodafone pack of wankers

I signed up to vodafone 6 months ago, I was told on the phone the
contract was 12 months, I have just contacted customer service and they
are telling me it is 18months where do I stand, I have no proof I was
told 12!!!, what is vodafones lowest contract they are not getting more
than they need out of me!.

Eddy

Eddy wrote:
> I signed up to vodafone 6 months ago, I was told on the phone the
> contract was 12 months, I have just contacted customer service and they
> are telling me it is 18months where do I stand, I have no proof I was
> told 12!!!, what is vodafones lowest contract they are not getting more
> than they need out of me!.
>

Did they send you any written (/texted/emailed) confirmation of the
contract length subsequent to the phone call where you agreed to the 12
months? If so, then you might have problems - they'd argue that you
should have read it and then cancelled during the cooling-off period if
it wasn't what you thought you were getting.

If not, then it really depends on how bothered you can be. You would
win a case against Vodafone in the small claims court: in this case
(assuming you wish to sign up with another operator once the 12 months
are up) you should pay off the outstanding Vodafone contract in six
months' time, make clear at the time that you are doing so under
protest, and then take Vodafone to court for the money you've just paid
them. The advantage of doing it this way is that it doesn't risk
buggering up your credit rating, whereas a straightforward refusal to
pay for the last 12 months would.

Alternatively, you could do the same thing but without taking them to
court afterwards. In this case you should switch to their cheapest
price plan shortly before the six months are up - I think this is £20
per month (hence a £120 hit in the wallet) but there might be a
cheaper deal they don't advertise.

--
John Band
john at johnband dot org
www.johnband.org

Oooooooh now, there's no need for language.

John B wrote:
> Eddy wrote:
>> I signed up to vodafone 6 months ago, I was told on the phone the
>> contract was 12 months, I have just contacted customer service and they
>> are telling me it is 18months where do I stand, I have no proof I was
>> told 12!!!, what is vodafones lowest contract they are not getting more
>> than they need out of me!.
>>
>
> Did they send you any written (/texted/emailed) confirmation of the
> contract length subsequent to the phone call where you agreed to the 12
> months? If so, then you might have problems - they'd argue that you
> should have read it and then cancelled during the cooling-off period if
> it wasn't what you thought you were getting.
>
> If not, then it really depends on how bothered you can be. You would
> win a case against Vodafone in the small claims court: in this case
> (assuming you wish to sign up with another operator once the 12 months
> are up) you should pay off the outstanding Vodafone contract in six
> months' time, make clear at the time that you are doing so under
> protest, and then take Vodafone to court for the money you've just paid
> them. The advantage of doing it this way is that it doesn't risk
> buggering up your credit rating, whereas a straightforward refusal to
> pay for the last 12 months would.
>
> Alternatively, you could do the same thing but without taking them to
> court afterwards. In this case you should switch to their cheapest
> price plan shortly before the six months are up - I think this is £20
> per month (hence a £120 hit in the wallet) but there might be a
> cheaper deal they don't advertise.
>

I might just do that, nope there was no written agreement from vodafone,
I am having a slightly heated debate with them through their email, I
was totally happy with them until this happened, they have lost a pretty
profitable customer over this.

Thanks for your input.

Eddy

dpydotsmw@hotmail.com wrote:
> Oooooooh now, there's no need for language.
>
I was angry, but its all sorted a nice little phone call, and I'm now on
a 12 month contract!!! grin.

Eddy

Eddy wrote:
> dpydotsmw@hotmail.com wrote:
> > Oooooooh now, there's no need for language.
> >
> I was angry, but its all sorted a nice little phone call, and I'm now on
> a 12 month contract!!! grin.
>
> Eddy

Did you get it in writing this time? This will prevent it happening in
the future. They are obliged to send the details to your home address.

In article <4517e376$0$12444$db0fefd9@news.zen.co.uk>,
Eddy <weeeddy@NOSPAMhotmail.com> writes:
> I signed up to vodafone 6 months ago, I was told on the phone the
> contract was 12 months, I have just contacted customer service and they
> are telling me it is 18months where do I stand, I have no proof I was
> told 12!!!, what is vodafones lowest contract they are not getting more
> than they need out of me!.

I had the same. I've spent a while, on and off, trying to persuade them that
the contract was mis-sold, etc., but I'm getting nowhere because I'd've had
to have recorded the call, or something.
--
SAm.

In message <pvhqu3-rgc.ln1@nntp.stir.ac.uk>, Sam Nelson
<sam@ssrl.org.uk> writes
>In article <4517e376$0$12444$db0fefd9@news.zen.co.uk>,
> Eddy <weeeddy@NOSPAMhotmail.com> writes:
>> I signed up to vodafone 6 months ago, I was told on the phone the
>> contract was 12 months, I have just contacted customer service and they
>> are telling me it is 18months where do I stand, I have no proof I was
>> told 12!!!, what is vodafones lowest contract they are not getting more
>> than they need out of me!.

>I had the same. I've spent a while, on and off, trying to persuade them that
>the contract was mis-sold, etc., but I'm getting nowhere because I'd've had
>to have recorded the call, or something.

Don't THEY have a recording of the call?

If they do, ask them to check it.

If not, they're in the same position you are: they have no proof that
you agreed to a eighteen month contract.

The onus is on them to prove their case.
--
Martin Jay
Phone/SMS: +44 7740 191877
Fax: +44 870 915 2124