Three are now charging all calls a minimum of 1 MINUTE for their
contract customers. So a short call of a few seconds that went through
to answerphone results in a full minute being deducted from inclusive
minutes, or a charge of a full 1 minute from excluded calls.
I did not have any notification of the change, and think it's
outrageous. Surely these are grounds to escape the contract. The
customer services advisor I spoke to in India did not know of the
change until I pointed out that the month before I made short calls
and was not charged a full minute for them. He then checked up with a
supervisor who said, yes there has been a change. When I requested
notification in writing, they wouldn't give it to me.
Is anyone else affected and what are others doing about it?
On 23 Apr, 16:37, "Unimobiles.com" <sa...@unimobiles.com> wrote:
> Three are now charging all calls a minimum of 1 MINUTE for their
> contract customers. So a short call of a few seconds that went through
> to answerphone results in a full minute being deducted from inclusive
> minutes, or a charge of a full 1 minute from excluded calls.
>
> I did not have any notification of the change, and think it's
> outrageous. Surely these are grounds to escape the contract. The
> customer services advisor I spoke to in India did not know of the
> change until I pointed out that the month before I made short calls
> and was not charged a full minute for them. He then checked up with a
> supervisor who said, yes there has been a change. When I requested
> notification in writing, they wouldn't give it to me.
>
> Is anyone else affected and what are others doing about it?
>
> Michaelhttp://www.unimobiles.com
I've justed tried it here, and I don't get the same problem. An 8s
call into voicemail and I had just as many free minutes available as I
did before (and I left 30 mins before checking my balance inbetween).
Are you sure that you didn't have something like 99 mins 1s of
inclusive call time left, and then your short call to voicemail just
pushed it over the minute boundary?
> I've justed tried it here, and I don't get the same problem. *An 8s
> call into voicemail and I had just as many free minutes available as I
> did before (and I left 30 mins before checking my balance inbetween).
> Are you sure that you didn't have something like 99 mins 1s of
> inclusive call time left, and then your short call to voicemail just
> pushed it over the minute boundary?- Hide quoted text -
>
On the April 17 bill, all calls under one minute are counted (and
charged) as exactly 1 minute.
My latest bill is dated April 17th, the month before that all calls
under one minute showed the exact time.
"Unimobiles.com" <sales@unimobiles.com> wrote in message
news:33752815-8dc0-416a-9296-1e4205776f21@b64g2000hsa.googlegroups.com...
> I've justed tried it here, and I don't get the same problem. An 8s
> call into voicemail and I had just as many free minutes available as I
> did before (and I left 30 mins before checking my balance inbetween).
> Are you sure that you didn't have something like 99 mins 1s of
> inclusive call time left, and then your short call to voicemail just
> pushed it over the minute boundary?- Hide quoted text -
>
On the April 17 bill, all calls under one minute are counted (and
charged) as exactly 1 minute.
My latest bill is dated April 17th, the month before that all calls
under one minute showed the exact time.
If you're on Mix and Match, then it was originally in the T+C's when the
plan launched that the calls would be charged a minimum of 1 min, then per
second after that. It also stated in the T+C's at launch that for an
undetermined time that this won't apply and calls will be charged per second
but the change would apply in the future. Basically, their billing system
wasn't geared up for the change. As soon as they could implement it, they
did. No breach of contract at all.
>=========================================
>
>If you're on Mix and Match, then it was originally in the T+C's when the
>plan launched that the calls would be charged a minimum of 1 min, then per
>second after that. It also stated in the T+C's at launch that for an
>undetermined time that this won't apply and calls will be charged per second
>but the change would apply in the future. Basically, their billing system
>wasn't geared up for the change. As soon as they could implement it, they
>did. No breach of contract at all.
>
>Simon
Yes I am on mix and match (having previously been on a £17.50/month
half price for 18 months direct deal) , when I upgraded I got 1000
mins/text for £20/month and an N73, but at no point were the T&C for
mix and match made available to me, if I had known this I could have
got 750 REAL mins + 250 SMS on Vodafone for £25/month instead! At the
point of upgrading I had a considerable credit on my Three bill from
not being able to use the roaming whilst abroad for 10 weeks, so
decided to stick with Three, but now I regret that decision.
"Unimobiles.com" <sales@unimobiles.com> wrote in message
news:0ip01457tuhv73ju4ehjt3s70n6vg6o59h@4ax.com...
> On Thu, 24 Apr 2008 00:34:13 +0100, "Simon Ough"
> <simon.orange@NO-SPAM-PLEASEbtinternet.com> wrote:
>
>>=========================================
>>
>>If you're on Mix and Match, then it was originally in the T+C's when the
>>plan launched that the calls would be charged a minimum of 1 min, then per
>>second after that. It also stated in the T+C's at launch that for an
>>undetermined time that this won't apply and calls will be charged per
>>second
>>but the change would apply in the future. Basically, their billing system
>>wasn't geared up for the change. As soon as they could implement it, they
>>did. No breach of contract at all.
>>
>>Simon
>
> Yes I am on mix and match (having previously been on a £17.50/month
> half price for 18 months direct deal) , when I upgraded I got 1000
> mins/text for £20/month and an N73, but at no point were the T&C for
> mix and match made available to me, if I had known this I could have
> got 750 REAL mins + 250 SMS on Vodafone for £25/month instead! At the
> point of upgrading I had a considerable credit on my Three bill from
> not being able to use the roaming whilst abroad for 10 weeks, so
> decided to stick with Three, but now I regret that decision.
>
> Michael
> http://www.unimobiles.com
Please post this on eleven other groups, so that other gullible people don't
fall into Three's clutches.
"Unimobiles.com" <sales@unimobiles.com> wrote in message
news:22379442-d3a0-4a68-bb3a-9a52097eaa3d@l64g2000hse.googlegroups.com...
> Three are now charging all calls a minimum of 1 MINUTE for their
> contract customers. So a short call of a few seconds that went through
> to answerphone results in a full minute being deducted from inclusive
> minutes, or a charge of a full 1 minute from excluded calls.
>
Word is all the networks are looking at slipping in an increase on
minimum call charge to compensate their forced decrease in Roaming rates
"Steve Terry" <gFOURwwk@tesco.net> wrote in message
news:fuq2su$rag$1@news.albasani.net...
> "Unimobiles.com" <sales@unimobiles.com> wrote in message
> news:22379442-d3a0-4a68-bb3a-9a52097eaa3d@l64g2000hse.googlegroups.com...
>> Three are now charging all calls a minimum of 1 MINUTE for their
>> contract customers. So a short call of a few seconds that went through
>> to answerphone results in a full minute being deducted from inclusive
>> minutes, or a charge of a full 1 minute from excluded calls.
>>
> Word is all the networks are looking at slipping in an increase on
> minimum call charge to compensate their forced decrease in Roaming rates
>
> AFAIK Voda are upping theirs next month
Virgin too.
The interesting thing about this is that it is presented, in Virgin's case,
as them "coming in to line" with other operators. What happened to the
concept of competition?!
"Gareth" <hotmail.com@dgareth_nospam.com> wrote in message
news:48125d33$0$32041$da0feed9@news.zen.co.uk...
>
>
> "Steve Terry" <gFOURwwk@tesco.net> wrote in message
> news:fuq2su$rag$1@news.albasani.net...
>> "Unimobiles.com" <sales@unimobiles.com> wrote in message
>> news:22379442-d3a0-4a68-bb3a-9a52097eaa3d@l64g2000hse.googlegroups.com...
>>> Three are now charging all calls a minimum of 1 MINUTE for their
>>> contract customers. So a short call of a few seconds that went through
>>> to answerphone results in a full minute being deducted from inclusive
>>> minutes, or a charge of a full 1 minute from excluded calls.
>>>
>> Word is all the networks are looking at slipping in an increase on
>> minimum call charge to compensate their forced decrease in Roaming rates
>>
>> AFAIK Voda are upping theirs next month
>
> Virgin too.
>
> The interesting thing about this is that it is presented, in Virgin's
> case, as them "coming in to line" with other operators. What happened to
> the concept of competition?!
Hopefully the OFT will look into this, as it smacks of the networks getting
together on this and price fixing.
"Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
news:4815ee90$1_1@glkas0286.greenlnk.net...
> "Gareth" <hotmail.com@dgareth_nospam.com> wrote in message
> news:48125d33$0$32041$da0feed9@news.zen.co.uk...
>>
>>
>> "Steve Terry" <gFOURwwk@tesco.net> wrote in message
>> news:fuq2su$rag$1@news.albasani.net...
>>> "Unimobiles.com" <sales@unimobiles.com> wrote in message
>>> news:22379442-d3a0-4a68-bb3a-9a52097eaa3d@l64g2000hse.googlegroups.com...
>>>> Three are now charging all calls a minimum of 1 MINUTE for their
>>>> contract customers. So a short call of a few seconds that went through
>>>> to answerphone results in a full minute being deducted from inclusive
>>>> minutes, or a charge of a full 1 minute from excluded calls.
>>>>
>>> Word is all the networks are looking at slipping in an increase on
>>> minimum call charge to compensate their forced decrease in Roaming rates
>>>
>>> AFAIK Voda are upping theirs next month
>>
>> Virgin too.
>>
>> The interesting thing about this is that it is presented, in Virgin's
>> case, as them "coming in to line" with other operators. What happened to
>> the concept of competition?!
>
> Hopefully the OFT will look into this, as it smacks of the networks
> getting together on this and price fixing.
I agree. This very odd problem arose a few years ago when T-Mobile adjusted
its pre pay tariff - the recorded announcement spoke about the change as
coming about as a result of the "coming in to line" with other operators. I
don't understand the rationale behind it - if a marketplace is competitive
then why the need to come "in to line"??
Crazily it can now actually be cheaper to make cross network calls from the
EU than it can be from the UK.
"Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
news:4815ee90$1_1@glkas0286.greenlnk.net...
> "Gareth" <hotmail.com@dgareth_nospam.com> wrote in message
> news:48125d33$0$32041$da0feed9@news.zen.co.uk...
>> "Steve Terry" <gFOURwwk@tesco.net> wrote in message
>> news:fuq2su$rag$1@news.albasani.net...
>>> "Unimobiles.com" <sales@unimobiles.com> wrote in message
>>> news:22379442-d3a0-4a68-bb3a-9a52097eaa3d@l64g2000hse.googlegroups.com...
<snip>
> Hopefully the OFT will look into this, as it smacks of the networks
> getting together on this and price fixing.
That's what I like to see, hopelessly unrealistic optimism.
"Steve Terry" <gFOURwwk@tesco.net> wrote in message
news:fv5323$8o0$1@news.albasani.net...
> "Jack Torrence" <room217[at]overlook.freeserve.co.uk> wrote in message
> news:4815ee90$1_1@glkas0286.greenlnk.net...
>> "Gareth" <hotmail.com@dgareth_nospam.com> wrote in message
>> news:48125d33$0$32041$da0feed9@news.zen.co.uk...
>>> "Steve Terry" <gFOURwwk@tesco.net> wrote in message
>>> news:fuq2su$rag$1@news.albasani.net...
>>>> "Unimobiles.com" <sales@unimobiles.com> wrote in message
>>>> news:22379442-d3a0-4a68-bb3a-9a52097eaa3d@l64g2000hse.googlegroups.com...
> <snip>
>> Hopefully the OFT will look into this, as it smacks of the networks
>> getting together on this and price fixing.
> That's what I like to see, hopelessly unrealistic optimism.
>
> Come to think of it so does the OFT.
Well as the OFT have been quite happy going after the supermarkets recently
it can't hurt to hope lol
WARNING : Three's 1-minute minimum charge 
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