weird sms problem

Have a Samsung D500 on voda which until this weekend has been okay but now
it won't receive any sms messages that have been sent from just one phone
(on O2) despite receiving from all others and despite the sender managing to
send to other people. Also I can send to the other party. Any idea what is
going wrong?
Thanks

Hi,

I work for Vodafone and as of this morning I'm not currently aware of
any reported SMS issues between O2 and Vodafone. I'd recommend dropping
customer services an email (www.vodafone.co.uk, 'contact us' then
'email', + if you leave the shortcode FIT135 in your email this will
route through to somebody who will be able to help). If you include a
synopsis of your problem, along with the following information,
Vodafone's technical team will be able to investigate further:

· Make and model of mobile
· Post code area of where the fault is occurring
· Any error messages on the mobile(s) involved
· If there are any problems making voice calls
· (if one specific network) which network is failing to send the text
message
· That the SMS message centre number is correct on the Vodafone
handset - this would need to be 447785016005
· The text message format is set to 'text' - this can be
located through the SMS settings in the phone settings
· Attempt to send a text message to 9770 (this sends a free test
message to your own number)
· Time and date the problem started
· Is the problem permanent or intermittent


David wrote:
> Have a Samsung D500 on voda which until this weekend has been okay but now
> it won't receive any sms messages that have been sent from just one phone
> (on O2) despite receiving from all others and despite the sender managingto
> send to other people. Also I can send to the other party. Any idea what is
> going wrong?
> Thanks

"David" <david@noname.com> wrote in message
news:45585d0b$0$23317$fa0fcedb@news.zen.co.uk...
> Have a Samsung D500 on voda which until this weekend has been okay but now
> it won't receive any sms messages that have been sent from just one phone
> (on O2) despite receiving from all others and despite the sender managing
> to send to other people. Also I can send to the other party. Any idea what
> is going wrong?
> Thanks

I know exactly what that is! I know someone who had the same problem as you.
You have (somehow) blocked that user. If they send you a message, it will
say 'sent' and 'delivered' on their phone, but you will have no indication
that you received it. Your phone receives it, and automatically deletes it.

I don't know Samsungs myself, but you need to go though the phones menus, to
unblock the user. I think it *might* be in the phone book menu.


Matthew Long

Thanks but fixed as per the reply below.
Dave
"MinervaUK" <vtest27@mail2web.com> wrote in message
news:1163419941.382751.238470@i42g2000cwa.googlegr oups.com...
Hi,

I work for Vodafone and as of this morning I'm not currently aware of
any reported SMS issues between O2 and Vodafone. I'd recommend dropping
customer services an email (www.vodafone.co.uk, 'contact us' then
'email', + if you leave the shortcode FIT135 in your email this will
route through to somebody who will be able to help). If you include a
synopsis of your problem, along with the following information,
Vodafone's technical team will be able to investigate further:

· Make and model of mobile
· Post code area of where the fault is occurring
· Any error messages on the mobile(s) involved
· If there are any problems making voice calls
· (if one specific network) which network is failing to send the text
message
· That the SMS message centre number is correct on the Vodafone
handset - this would need to be 447785016005
· The text message format is set to 'text' - this can be
located through the SMS settings in the phone settings
· Attempt to send a text message to 9770 (this sends a free test
message to your own number)
· Time and date the problem started
· Is the problem permanent or intermittent


David wrote:
> Have a Samsung D500 on voda which until this weekend has been okay but now
> it won't receive any sms messages that have been sent from just one phone
> (on O2) despite receiving from all others and despite the sender managing
> to
> send to other people. Also I can send to the other party. Any idea what is
> going wrong?
> Thanks

"Matthew Long" <no_sp@m.net> wrote in message
news:qxZ5h.30380$TH3.20590@newsfe2-gui.ntli.net...
>
> "David" <david@noname.com> wrote in message
> news:45585d0b$0$23317$fa0fcedb@news.zen.co.uk...
>> Have a Samsung D500 on voda which until this weekend has been okay but
>> now it won't receive any sms messages that have been sent from just one
>> phone (on O2) despite receiving from all others and despite the sender
>> managing to send to other people. Also I can send to the other party. Any
>> idea what is going wrong?
>> Thanks
>
> I know exactly what that is! I know someone who had the same problem as
> you. You have (somehow) blocked that user. If they send you a message, it
> will say 'sent' and 'delivered' on their phone, but you will have no
> indication that you received it. Your phone receives it, and automatically
> deletes it.
>
> I don't know Samsungs myself, but you need to go though the phones menus,
> to unblock the user. I think it *might* be in the phone book menu.
>
>
> Matthew Long
>
Matthew, Thanks, you were right and I found a Block Messages menu I never
knew existed. No idea how a number got into this menu expect I put Samsung's
Desktop PIM manager on this week and did some editing so may have been due
to that.
Thanks again
Dave

"Matthew Long" <no_sp@m.net> wrote in message
news:qxZ5h.30380$TH3.20590@newsfe2-gui.ntli.net...
>
> "David" <david@noname.com> wrote in message
> news:45585d0b$0$23317$fa0fcedb@news.zen.co.uk...
>> Have a Samsung D500 on voda which until this weekend has been okay but
>> now it won't receive any sms messages that have been sent from just one
>> phone (on O2) despite receiving from all others and despite the sender
>> managing to send to other people. Also I can send to the other party. Any
>> idea what is going wrong?
>> Thanks
>
> I know exactly what that is! I know someone who had the same problem as
> you. You have (somehow) blocked that user. If they send you a message, it
> will say 'sent' and 'delivered' on their phone, but you will have no
> indication that you received it. Your phone receives it, and automatically
> deletes it.
>
> I don't know Samsungs myself, but you need to go though the phones menus,
> to unblock the user. I think it *might* be in the phone book menu.
>
>
> Matthew Long
>
Matthew, Thanks, you were right and I found a Block Messages menu I never
knew existed. No idea how a number got into this menu expect I put Samsung's
Desktop PIM manager on this week and did some editing so may have been due
to that.
Thanks again
Dave

no_sp@m.net declared for all the world to hear...
>
> "David" <david@noname.com> wrote in message
> news:45585d0b$0$23317$fa0fcedb@news.zen.co.uk...
> > Have a Samsung D500 on voda which until this weekend has been okay but now
> > it won't receive any sms messages that have been sent from just one phone
> > (on O2) despite receiving from all others and despite the sender managing
> > to send to other people. Also I can send to the other party. Any idea what
> > is going wrong?
> > Thanks
>
> I know exactly what that is! I know someone who had the same problem as you.
> You have (somehow) blocked that user. If they send you a message, it will
> say 'sent' and 'delivered' on their phone, but you will have no indication
> that you received it. Your phone receives it, and automatically deletes it.
>
> I don't know Samsungs myself, but you need to go though the phones menus, to
> unblock the user. I think it *might* be in the phone book menu.

Yes, I remember something like that. You have put the number in the
"forbidden" list or similar.
--
Regards
Jon

"Jon" <spam@jonparker.plus.com> wrote in message
news:MPG.1fc2d018b604bb2598a506@text.usenet.plus.n et...
> no_sp@m.net declared for all the world to hear...
>>
>> "David" <david@noname.com> wrote in message
>> news:45585d0b$0$23317$fa0fcedb@news.zen.co.uk...
>> > Have a Samsung D500 on voda which until this weekend has been okay but
>> > now
>> > it won't receive any sms messages that have been sent from just one
>> > phone
>> > (on O2) despite receiving from all others and despite the sender
>> > managing
>> > to send to other people. Also I can send to the other party. Any idea
>> > what
>> > is going wrong?
>> > Thanks
>>
>> I know exactly what that is! I know someone who had the same problem as
>> you.
>> You have (somehow) blocked that user. If they send you a message, it will
>> say 'sent' and 'delivered' on their phone, but you will have no
>> indication
>> that you received it. Your phone receives it, and automatically deletes
>> it.
>>
>> I don't know Samsungs myself, but you need to go though the phones menus,
>> to
>> unblock the user. I think it *might* be in the phone book menu.
>
> Yes, I remember something like that. You have put the number in the
> "forbidden" list or similar.
> --
> Regards
> Jon

What a good idea - I need a Samsung to get rid of those nuisance texters
from the past!

Do the new models have this feature too?

--
Antz
Part of the UKtm family


--
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