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  #1 (permalink)  
Old 01-08-2007, 09:01 AM
David Floyd
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Default Anyone failed calls on voip.co.uk

Hello,

Anyone here on voip.co.uk who is experiencing failed incoming calls on
voip.co.uk

It's a spasmodic problem, which are always the worst to solve.

Sometimes calls do not reach me and go to voicemail without my phone
ringing.

Other times the phone rings OK without (as far as I am aware) any
changes being made.

Anyone experiencing this?

David

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  #2 (permalink)  
Old 01-08-2007, 09:42 AM
Bill49
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Default Re: Anyone failed calls on voip.co.uk

I have been with voip.co.uk for more that a year now and have had no
problems (apart for the 12 hour period in December when the calls cut
off after about 90 seconds - a lot of users had this experience).
Bill


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  #3 (permalink)  
Old 01-08-2007, 10:20 AM
David Floyd
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Default Re: Anyone failed calls on voip.co.uk

In message of Mon, 8 Jan 2007, Bill49 writes
>I have been with voip.co.uk for more that a year now and have had no
>problems (apart for the 12 hour period in December when the calls cut
>off after about 90 seconds - a lot of users had this experience).
>Bill
>


I, too, have been with them for over a year, but this current problem
has only arisen since Christmas. I haven't raised a ticket yet. I was
wondering if anyone else had experienced this.

David

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  #4 (permalink)  
Old 01-08-2007, 12:17 PM
Phil
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Default Re: Anyone failed calls on voip.co.uk

"David Floyd" <david@floyd.org.uk> wrote in message
news:Q0bYl6AojioFFwvU@127.0.0.1...
> In message of Mon, 8 Jan 2007, Bill49 writes
>>I have been with voip.co.uk for more that a year now and have had no
>>problems (apart for the 12 hour period in December when the calls cut
>>off after about 90 seconds - a lot of users had this experience).
>>Bill
>>

>
> I, too, have been with them for over a year, but this current problem has
> only arisen since Christmas. I haven't raised a ticket yet. I was
> wondering if anyone else had experienced this.
>
> David
>
>

Working fine for me. Just done about 10 test calls from my mobile to my two
voip.co.uk numbers and there were no problems.



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  #5 (permalink)  
Old 01-08-2007, 12:48 PM
David Floyd
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Default Re: Anyone failed calls on voip.co.uk

In message of Mon, 8 Jan 2007, Phil writes
>"David Floyd" <david@floyd.org.uk> wrote in message
>news:Q0bYl6AojioFFwvU@127.0.0.1...
>> In message of Mon, 8 Jan 2007, Bill49 writes
>>>I have been with voip.co.uk for more that a year now and have had no
>>>problems (apart for the 12 hour period in December when the calls cut
>>>off after about 90 seconds - a lot of users had this experience).
>>>Bill
>>>

>>
>> I, too, have been with them for over a year, but this current problem has
>> only arisen since Christmas. I haven't raised a ticket yet. I was
>> wondering if anyone else had experienced this.
>>
>> David
>>
>>

>Working fine for me. Just done about 10 test calls from my mobile to my two
>voip.co.uk numbers and there were no problems.
>
>


Thank you. It must be at my end. Funny it's happening to both lines,
each on a separate Sipura3K.

As I said, I hate intermittent faults; but I must have made an
adjustment some-time to the ATAs in December and can't remember what.

David

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  #6 (permalink)  
Old 01-08-2007, 12:59 PM
tkd
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Default Re: Anyone failed calls on voip.co.uk


"David Floyd" <david@floyd.org.uk> wrote in message
news:gXZkNSAiZhoFFwbj@127.0.0.1...
> Hello,
>
> Anyone here on voip.co.uk who is experiencing failed incoming calls on
> voip.co.uk
>
> It's a spasmodic problem, which are always the worst to solve.
>
> Sometimes calls do not reach me and go to voicemail without my phone
> ringing.
>
> Other times the phone rings OK without (as far as I am aware) any changes
> being made.
>
> Anyone experiencing this?
>
> David


I've not had the problem you describe. I have noticed voip.co.uk are very
quick to realise the ATA has gone offline and put calls to voicemail. Could
your ATA occasionally either be, or appear to be, offline for some reason?



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  #7 (permalink)  
Old 01-08-2007, 01:02 PM
Scope
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Default Re: Anyone failed calls on voip.co.uk

David Floyd wrote:
> In message of Mon, 8 Jan 2007, Bill49 writes
>> I have been with voip.co.uk for more that a year now and have had no
>> problems (apart for the 12 hour period in December when the calls cut
>> off after about 90 seconds - a lot of users had this experience).
>> Bill
>>

>
> I, too, have been with them for over a year, but this current problem
> has only arisen since Christmas. I haven't raised a ticket yet. I was
> wondering if anyone else had experienced this.
>
> David


New router? I had a similar problem when I first started using
voip.co.uk (I also had this problem on sipgate) and it was sorted when I
forwarded the right ports (5060/5061) from my router to my ATA.. Might
not be the same issue, but.

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  #8 (permalink)  
Old 01-08-2007, 02:16 PM
David Floyd
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Posts: n/a
Default Re: Anyone failed calls on voip.co.uk

In message of Mon, 8 Jan 2007, tkd writes
>
>"David Floyd" <david@floyd.org.uk> wrote in message
>news:gXZkNSAiZhoFFwbj@127.0.0.1...
>> Hello,
>>
>> Anyone here on voip.co.uk who is experiencing failed incoming calls on
>> voip.co.uk
>>
>> It's a spasmodic problem, which are always the worst to solve.
>>
>> Sometimes calls do not reach me and go to voicemail without my phone
>> ringing.
>>
>> Other times the phone rings OK without (as far as I am aware) any changes
>> being made.
>>
>> Anyone experiencing this?
>>
>> David

>
>I've not had the problem you describe. I have noticed voip.co.uk are very
>quick to realise the ATA has gone offline and put calls to voicemail. Could
>your ATA occasionally either be, or appear to be, offline for some reason?
>
>


That is a thought, although the Sipura System Tray Monitor says it's
been registered since 06/01/07 14:11:13.

I will keep on investigating.

Thanks,
David

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  #9 (permalink)  
Old 01-09-2007, 08:07 PM
Linker3000
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Posts: n/a
Default Re: Anyone failed calls on voip.co.uk

David Floyd wrote:
> Hello,
>
> Anyone here on voip.co.uk who is experiencing failed incoming calls on
> voip.co.uk
>
> It's a spasmodic problem, which are always the worst to solve.
>
> Sometimes calls do not reach me and go to voicemail without my phone
> ringing.
>
> Other times the phone rings OK without (as far as I am aware) any
> changes being made.
>
> Anyone experiencing this?
>
> David


Not here - running 6 geographic numbers from voip.co.uk thru Trixbox,
one being a very active inbound and outbound IT support line.

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  #10 (permalink)  
Old 01-10-2007, 10:50 AM
David Floyd
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Posts: n/a
Default Re: Anyone failed calls on voip.co.uk

In message of Tue, 9 Jan 2007, Linker3000 writes
>David Floyd wrote:
>> Hello,
>> Anyone here on voip.co.uk who is experiencing failed incoming calls
>>on voip.co.uk
>> It's a spasmodic problem, which are always the worst to solve.
>> Sometimes calls do not reach me and go to voicemail without my phone
>>ringing.
>> Other times the phone rings OK without (as far as I am aware) any
>>changes being made.
>> Anyone experiencing this?
>> David

>
>Not here - running 6 geographic numbers from voip.co.uk thru Trixbox,
>one being a very active inbound and outbound IT support line.


Well. I think I've solved the problem.

On one of my ATAs (Sipura3K) I had Register Expires set at 3600 and on
the other set to 600. Both worked OK for months - and then not since
Christmas time.

I've now changed both to 60 and all works fine. No more failed incoming
calls.

David

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  #11 (permalink)  
Old 01-13-2007, 11:14 AM
Steve in Herts
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Default Re: Anyone failed calls on voip.co.uk

On Mon, 8 Jan 2007 11:20:08 +0000, David Floyd <david@floyd.org.uk>
wrote:

>In message of Mon, 8 Jan 2007, Bill49 writes
>>I have been with voip.co.uk for more that a year now and have had no
>>problems (apart for the 12 hour period in December when the calls cut
>>off after about 90 seconds - a lot of users had this experience).
>>Bill
>>

>
>I, too, have been with them for over a year, but this current problem
>has only arisen since Christmas. I haven't raised a ticket yet. I was
>wondering if anyone else had experienced this.
>
>David


No problems with voip.co.uk here. Everything working fine.

Steve

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  #12 (permalink)  
Old 01-13-2007, 11:40 AM
David Floyd
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Posts: n/a
Default Re: Anyone failed calls on voip.co.uk

In message of Sat, 13 Jan 2007, Steve in Herts writes
>On Mon, 8 Jan 2007 11:20:08 +0000, David Floyd <david@floyd.org.uk>
>wrote:
>
>>In message of Mon, 8 Jan 2007, Bill49 writes
>>>I have been with voip.co.uk for more that a year now and have had no
>>>problems (apart for the 12 hour period in December when the calls cut
>>>off after about 90 seconds - a lot of users had this experience).
>>>Bill
>>>

>>
>>I, too, have been with them for over a year, but this current problem
>>has only arisen since Christmas. I haven't raised a ticket yet. I was
>>wondering if anyone else had experienced this.
>>
>>David

>
>No problems with voip.co.uk here. Everything working fine.
>
>Steve


Neither have I now - see my later posting on 10th

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