Avoid the SpeedTouch 716g

Hi

Just a warning to others looking at the SpeedTouch 716g with VoIP ports. I
have had several lock up problems that a new firmware upgrade hasn't fixed,
and it seems the 716g is being replaced already by a revised model referred
to as 716v5 WL
(http://www.speedtouchpartner.com/enu...oduct.php?id=4
7), this will come with completely different setup pages and firmware that
may not be made available for the 716g models, essentially making the 716g
obsolete after just a couple of months!

If you are going to buy a SpeedTouch 716, wait for the new models at least.

Regards

Phil

"Philip" <philip@nospam.com> wrote in message
news:42d57d4c$0$21967$ed2619ec@ptn-nntp-reader02.plus.net...
> Hi
>
> Just a warning to others looking at the SpeedTouch 716g with VoIP ports.
> I
> have had several lock up problems that a new firmware upgrade hasn't
> fixed,
> and it seems the 716g is being replaced already by a revised model
> referred
> to as 716v5 WL
> (http://www.speedtouchpartner.com/enu...oduct.php?id=4
> 7), this will come with completely different setup pages and firmware that
> may not be made available for the 716g models, essentially making the 716g
> obsolete after just a couple of months!
>
> If you are going to buy a SpeedTouch 716, wait for the new models at
> least.
>
> Regards
>
> Phil
>
>
>
Hello,

I think people would need to look at how many have been sold so far, and how
many reported faults. So far there only seems to be yours, so that might
lead me to think it is another component you have that is causing problems.

"Rob T" <cobra2@mist.com> wrote in message
news:safBe.135$kb.85@newsfe1-win.ntli.net...

> Hello,
>
> I think people would need to look at how many have been sold so far, and
how
> many reported faults. So far there only seems to be yours, so that might
> lead me to think it is another component you have that is causing
problems.
>
>

First unit died after a few hours, second unit has lockups that are nothing
to do with any other components I can assure you, the unit stops responding
after around 15-18 days requiring a switch off, this unit replaces a
SpeedTouch 530 that never stopped responding that had uptimes measured in
hundreds of days!

Problems (from others as well) and discussions about the 716g can be found
at:

http://bbs.adslguide.org.uk/showthre...Number=1793225
http://bbs.adslguide.org.uk/showthre...Number=1925797

If there isn't a problem with the 716g, why would SpeedTouch go to the
trouble of, and advertise the new version by changing the model name to
716v5 WL (standing for version 5 which is a completely new firmware and
user interface).

http://www.speedtouchpartner.com/enu...duct.php?id=47

Just trying to save others some disappointment, I like the Speedtouch 716g
but not happy at being left with an obsolete product that isn't reliable,
and after only a few months of it being released.

Regards

Phil

I agree with Philip - avoid the Speedtouch 716g (I have the 716v5 WL) and the problems continue. Firstly the documentation does not correspond to the device. Take for example the setup of WiFi requires the user to press an button on the modem (photos are included) but the modem has no such button. http://www.fallon.ie/716/. This may be seen as a minor fault but things do not get any better.

The CD had repeated problems finding the device despite successful continuous pings on both an Ethernet and USB interface. During each stage of the firmware update the program repeatedly failed at different stages. Eight hours later I finally got the firmware bant-t_AI.bin installed but update to did not help.

I eventually managed to get the original firmware restored but the VCI/VPI settings were fixed and could not be changed - even from the Command Line Interface CLI. Meaning the modem no longer connects to the Internet.

The second modem (which I did not update) also has the same connection problems and also is not able to connect. Both freeze after a time - I think this is linked to heat buildup.

I sent two emails to Thompson a week ago and neither have been answered.

So avoid the Speedtouch 716g and the Speedtouch 716v5

>
>So avoid the Speedtouch 716g and the Speedtouch 716v5

I, and my father both have the original 716g and in both cases, we are
more than satisfied.

Both work extremely well and have never locked up.

I too have heard that the v5 is unreliable and that they were working
on a v6

Me