The Cloud in McDonald's - no incoming audio on Sipgate?

I was sat in McDonald's UK this morning connected to The Cloud and thought I
would test the operation of my VoIP accounts via Acrobits Softphone on my
iPhone via Wi-Fi.

Rang 904 the echo-test number on DrayTel, GismoTel & VoIPtalk and heard the
recorded message as expected.

However with Sipgate although the handset was registered and the call was
connected as the call timer was being incremented after dialling 10000 I
could hear no incoming audio at all.

Switched off Wi-Fi and rang via 3G and I could hear the pre-recorded voice
this time.

Switched back to Wi-Fi and once again the call connected but I couldn't hear
the voice.

This was repeatable between two different McDonald's restaurants this
morning...

Not wishing to sound like a conspiracy theorist but is there something going
on between The Cloud & Sipagte that prevents my listening to incoming audio?
;^)

--
Thanks & regards,
-=pp=-

On Tue, 06 Jul 2010 19:02:30 +0100, Pheasant Plucker® wrote:

> I was sat in McDonald's UK this morning connected to The Cloud and
> thought I would test the operation of my VoIP accounts via Acrobits
> Softphone on my iPhone via Wi-Fi.
>
> Rang 904 the echo-test number on DrayTel, GismoTel & VoIPtalk and heard
> the recorded message as expected.
>
> However with Sipgate although the handset was registered and the call
> was connected as the call timer was being incremented after dialling
> 10000 I could hear no incoming audio at all.
>
> Switched off Wi-Fi and rang via 3G and I could hear the pre-recorded
> voice this time.
>
> Switched back to Wi-Fi and once again the call connected but I couldn't
> hear the voice.
>
> This was repeatable between two different McDonald's restaurants this
> morning...
>
> Not wishing to sound like a conspiracy theorist but is there something
> going on between The Cloud & Sipagte that prevents my listening to
> incoming audio? ;^)
Some work OK without port forwarding and others don't?




--
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(07/07/10 11:21), Brian A:
> On Tue, 06 Jul 2010 19:02:30 +0100, Pheasant Plucker® wrote:
>
>> I was sat in McDonald's UK this morning connected to The Cloud and
>> thought I would test the operation of my VoIP accounts via Acrobits
>> Softphone on my iPhone via Wi-Fi.
>>
>> Rang 904 the echo-test number on DrayTel, GismoTel& VoIPtalk and heard
>> the recorded message as expected.
>>
>> However with Sipgate although the handset was registered and the call
>> was connected as the call timer was being incremented after dialling
>> 10000 I could hear no incoming audio at all.
>>
>> Switched off Wi-Fi and rang via 3G and I could hear the pre-recorded
>> voice this time.
>>
>> Switched back to Wi-Fi and once again the call connected but I couldn't
>> hear the voice.
>>
>> This was repeatable between two different McDonald's restaurants this
>> morning...
>>
>> Not wishing to sound like a conspiracy theorist but is there something
>> going on between The Cloud& Sipagte that prevents my listening to
>> incoming audio? ;^)
> Some work OK without port forwarding and others don't?
>
>
>
>
On roaming clients I strongly recommend the use of an outbound proxy.

--
Bodincus - The Y2K Druid
************************
Law 42 on computing:
Anything that could fail, will break at the worst possible mom%*= ?@@
# Access Violation - Core dumped
# Kernel Panic

this struck a chord with me because when I dial sipgate voicemail from my
voip phone I get no audio. I get a data stream just like a normal call but
silence on the phone. I'm convinced there's something cooky in sipgate's
codecs but all I get from their tech staff is shrugged shoulders.

tg <nospam@nospameverever.net> wrote:
> this struck a chord with me because when I dial sipgate voicemail from my
> voip phone I get no audio.

Generally, or when using the Cloud?


> I'm convinced there's something cooky in sipgate's
> codecs but all I get from their tech staff is shrugged shoulders.

Sipgate works well for me here at home. Hence the question
Chris

"Chris Davies" <chris-usenet@roaima.co.uk> wrote in message
news:kqlog7xm19.ln2@news.roaima.co.uk...
> tg <nospam@nospameverever.net> wrote:
>> this struck a chord with me because when I dial sipgate voicemail from my
>> voip phone I get no audio.
>
> Generally, or when using the Cloud?

generally.
normal voice calls work fine, it's just the voicemail service has no audio
from my sip phone.

"tg" <nospam@nospameverever.net> wrote in message
news:4c39e3de$0$2530$da0feed9@news.zen.co.uk...
>
>
> "Chris Davies" <chris-usenet@roaima.co.uk> wrote in message
> news:kqlog7xm19.ln2@news.roaima.co.uk...
>> tg <nospam@nospameverever.net> wrote:
>>> this struck a chord with me because when I dial sipgate voicemail from
>>> my
>>> voip phone I get no audio.
>>
>> Generally, or when using the Cloud?
>
> generally.
> normal voice calls work fine, it's just the voicemail service has no audio
> from my sip phone.
>
The same happens if you use a 3CX exchange to call sipgate voicemail on any
ISP connection- no audio - but all other calls to and via sipgate work fine.
Theres a number of threads about it on the 3CX forums.

Thanks for the replies guys,

Well on checking I found SipGate to be the only account without the proxy
enabled so I enabled it and...
..
..
..it still didn't work!

Made a VPN connection to my own network and Sipgate worked.

Dropped back to the Cloud and it didn't.

Turned off Wi-Fi and using 3G it worked.
Turned on wi-fi using The Cloud and it didn't.

Seems pretty conclusive to me that The Cloud will not carry SipGate traffic
or SipGate has a problem with The Cloud!

Oh well never mind...not life-threatening.

And certainly not as important as my not being able to dial into my Mobotix
CCTV cameras and always ending up with the busy/engaged tone.

They can dial out with no problems but for some reason they will not answer
an incoming call - all the caller hears is the busy/engaged tone.

I would love to sort that one out...

Thanks & kind regards,
-=pp=-


"Bodincus" <nobody@this.address> wrote in message
news:A%YYn.70933$hS4.2626@newsfe26.ams2...
(07/07/10 11:21), Brian A:
> On Tue, 06 Jul 2010 19:02:30 +0100, Pheasant Plucker® wrote:
>
>> I was sat in McDonald's UK this morning connected to The Cloud and
>> thought I would test the operation of my VoIP accounts via Acrobits
>> Softphone on my iPhone via Wi-Fi.
>>
>> Rang 904 the echo-test number on DrayTel, GismoTel& VoIPtalk and heard
>> the recorded message as expected.
>>
>> However with Sipgate although the handset was registered and the call
>> was connected as the call timer was being incremented after dialling
>> 10000 I could hear no incoming audio at all.
>>
>> Switched off Wi-Fi and rang via 3G and I could hear the pre-recorded
>> voice this time.
>>
>> Switched back to Wi-Fi and once again the call connected but I couldn't
>> hear the voice.
>>
>> This was repeatable between two different McDonald's restaurants this
>> morning...
>>
>> Not wishing to sound like a conspiracy theorist but is there something
>> going on between The Cloud& Sipagte that prevents my listening to
>> incoming audio? ;^)
> Some work OK without port forwarding and others don't?
>
>
>
>
On roaming clients I strongly recommend the use of an outbound proxy.

--
Bodincus - The Y2K Druid
************************
Law 42 on computing:
Anything that could fail, will break at the worst possible mom%*= ?@@
# Access Violation - Core dumped
# Kernel Panic

tg <nospam@nospameverever.net> wrote:
> this struck a chord with me because when I dial sipgate voicemail from
> my voip phone I get no audio.

> normal voice calls work fine, it's just the voicemail service has no audio
> from my sip phone.

Roger <roger_barrett@yahoo.com> wrote:
> The same happens if you use a 3CX exchange to call sipgate voicemail on any
> ISP connection- no audio - but all other calls to and via sipgate work fine.
> Theres a number of threads about it on the 3CX forums.

Skimming through
http://www.3cx.com/forums/sipgate-vo...ent-10529.html I'd
almost put money on it being the SIP processing algorithm in the user's
modem/router. Turn that off and SIP would likely work again. (Duh.)

If you're thinking of some other issue you'll have to point me to it as
I didn't see one on a quick search.

Chris

> Skimming through
> http://www.3cx.com/forums/sipgate-vo...ent-10529.html I'd
> almost put money on it being the SIP processing algorithm in the user's
> modem/router. Turn that off and SIP would likely work again. (Duh.)

and exactly which SIP processing algorithm would that be?

In article <4c3e1241$0$28011$db0fefd9@news.zen.co.uk>,
tg <nospam@nospameverever.net> wrote:
>> Skimming through
>> http://www.3cx.com/forums/sipgate-vo...ent-10529.html I'd
>> almost put money on it being the SIP processing algorithm in the user's
>> modem/router. Turn that off and SIP would likely work again. (Duh.)
>
>and exactly which SIP processing algorithm would that be?

He probably means the SIP ALG - Application Layer Gateway - a layer of
software which ironically breaks most SIP connections through routers
that have it installed...

No use to the OP though who doesn't have control over the routers used in
"The Cloud" Wi-Fi network as supplied in MacD's...

Gordon

"Chris Davies" <chris-usenet@roaima.co.uk> wrote in message
news:r9iug7xpb5.ln2@news.roaima.co.uk...
> tg <nospam@nospameverever.net> wrote:
>> this struck a chord with me because when I dial sipgate voicemail from
>> my voip phone I get no audio.
>
>> normal voice calls work fine, it's just the voicemail service has no
>> audio
>> from my sip phone.
>
> Roger <roger_barrett@yahoo.com> wrote:
>> The same happens if you use a 3CX exchange to call sipgate voicemail on
>> any
>> ISP connection- no audio - but all other calls to and via sipgate work
>> fine.
>> Theres a number of threads about it on the 3CX forums.
>
> Skimming through
> http://www.3cx.com/forums/sipgate-vo...ent-10529.html I'd
> almost put money on it being the SIP processing algorithm in the user's
> modem/router. Turn that off and SIP would likely work again. (Duh.)
>
> If you're thinking of some other issue you'll have to point me to it as
> I didn't see one on a quick search.
>
> Chris
>
But in the same thread on 3CX someone with this problem on their LAN CAN
hear the voicemail prompts if they connect by WIFI on the same network using
their Nokia mobile which would tend to suggest its not just the router/modem
but a combination of the router and SIP client that cause the problem .
Either way all I wanted to point out was that it isn't just a problem at
"The Cloud". What I never understood is how come all other calls to sipgate
work fine - including, PSTN and calls to 10000 but calls to 50000 dont
work - weird.