Is anyone else having any problems with DTMF on Sipgate?
For about a week now, anyone calling my Sipgate PSTN number, when they
reach my IVR, pressing any digit yields no response. However, calling
my SIP number works fine. I have made no changes to my PBX.
Anyone else got a Sipgate number & Asterisk...and an IVR (or
Voicemail)...and is willing to test for me?
Thank you.
PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
:0)
"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN
> number, when they reach my IVR, pressing any digit yields
> no response. However, calling my SIP number works fine. I
> have made no changes to my PBX.
> Anyone else got a Sipgate number & Asterisk...and an IVR
> (or Voicemail)...and is willing to test for me?
Strange one. DTMF problems are usually the result of the sending ATA not
being correctly configured. It shouldn't be a problem with a call from the
PSTN.
I've occasionally had problems with inbound DTMF to a DSA port on my PBX,
but that again has usually (AFAIK) been down to the caller's ATA not being
correctly configured, I've never had a problem when the call has come from
the PSTN.
> Thank you.
>
> PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN
> HELPFUL COMMENTS
> > 0)
"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid. ..
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN number, when they
> reach my IVR, pressing any digit yields no response. However, calling my
> SIP number works fine. I have made no changes to my PBX.
>
> Anyone else got a Sipgate number & Asterisk...and an IVR (or
> Voicemail)...and is willing to test for me?
>
> Thank you.
Yes, I am getting the same thing.
I'm doing some tests and I'll get back.
Graham explained :
> "Jono" <nothanks@blueyonder.invalid> wrote in message
> news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid. ..
>> Hello all,
>>
>> Is anyone else having any problems with DTMF on Sipgate?
>>
>> For about a week now, anyone calling my Sipgate PSTN number, when they
>> reach my IVR, pressing any digit yields no response. However, calling my
>> SIP number works fine. I have made no changes to my PBX.
>>
>> Anyone else got a Sipgate number & Asterisk...and an IVR (or
>> Voicemail)...and is willing to test for me?
>>
>> Thank you.
>
> Yes, I am getting the same thing.
> I'm doing some tests and I'll get back.
Phew. Thought I'd inadvertently mucked something up!
Ivor Jones pretended :
>
> "Jono" <nothanks@blueyonder.invalid> wrote in message
> news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid
>> Hello all,
>>
>> Is anyone else having any problems with DTMF on Sipgate?
>>
>> For about a week now, anyone calling my Sipgate PSTN
>> number, when they reach my IVR, pressing any digit yields
>> no response. However, calling my SIP number works fine. I
>> have made no changes to my PBX.
>> Anyone else got a Sipgate number & Asterisk...and an IVR
>> (or Voicemail)...and is willing to test for me?
>
> Strange one. DTMF problems are usually the result of the sending ATA not
> being correctly configured. It shouldn't be a problem with a call from the
> PSTN.
>
> I've occasionally had problems with inbound DTMF to a DSA port on my PBX, but
> that again has usually (AFAIK) been down to the caller's ATA not being
> correctly configured, I've never had a problem when the call has come from
> the PSTN.
In the early days of voip.co.uk, I had some issues with inbound DTMF,
however, never with Sipgate - until now.
>> Thank you.
>>
>> PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN
>> HELPFUL COMMENTS
>> > 0)
>
> Hey, my name isn't Ron..!
hmmm. That's one comment I would have liked to avoid :-(
"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid. ..
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN number, when they
> reach my IVR, pressing any digit yields no response. However, calling my
> SIP number works fine. I have made no changes to my PBX.
>
> Anyone else got a Sipgate number & Asterisk...and an IVR (or
> Voicemail)...and is willing to test for me?
>
> Thank you.
I noticed inbound calls were using a-law and outbound u-law, but
that is probably down to my dodgy programming. I think they are
pretty much the same anyway.
--
Graham explained on 11/03/2007 :
> "Jono" <nothanks@blueyonder.invalid> wrote in message
> news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid. ..
>> Hello all,
>>
>> Is anyone else having any problems with DTMF on Sipgate?
>>
>> For about a week now, anyone calling my Sipgate PSTN number, when they
>> reach my IVR, pressing any digit yields no response. However, calling my
>> SIP number works fine. I have made no changes to my PBX.
>>
>> Anyone else got a Sipgate number & Asterisk...and an IVR (or
>> Voicemail)...and is willing to test for me?
>>
>> Thank you.
> I noticed inbound calls were using a-law and outbound u-law, but
> that is probably down to my dodgy programming. I think they are
> pretty much the same anyway.
> --
I've raised the issue with Sipgate support & got a reply within 15
minutes that they've now raised it with their supplier.
"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.5c727d73a1ea3a49.67798@blueyonder.invalid. ..
> Hello all,
>
> Is anyone else having any problems with DTMF on Sipgate?
>
> For about a week now, anyone calling my Sipgate PSTN number, when they
> reach my IVR, pressing any digit yields no response. However, calling
> my SIP number works fine. I have made no changes to my PBX.
>
> Anyone else got a Sipgate number & Asterisk...and an IVR (or
> Voicemail)...and is willing to test for me?
>
> Thank you.
>
> PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
> :0)
For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
recognition by the final recipient) - one of the reasons I stopped using
them
>
> For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
> recognition by the final recipient) - one of the reasons I stopped using
> them
I would be surprised if that were not a configuration issue at your
end. Never had any (Sipgate) DTMF issues until my sister complained
that she'd not been able to collect her voicemail remotely.
"Jono" <nothanks@blueyonder.invalid> wrote in message
news:mn.64d17d73cb0e84b1.48968@blueyonder.invalid. ..
> After serious thinking Herman wrote :
>
>>
>> For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
>> recognition by the final recipient) - one of the reasons I stopped using
>> them
>
> I would be surprised if that were not a configuration issue at your end.
> Never had any (Sipgate) DTMF issues until my sister complained that she'd
> not been able to collect her voicemail remotely.
That's what I originally assumed too. I changed my mind when I had
difficulties only with Sipgate and not with other providers on the same box
(FritzBox). If someone can point me in the direction of what setting to
change, I am happy to have my original assumption proved correct, but I fear
this is not the case.
BTW, I repeat your original request.:
PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
:0)
On Mon, 12 Mar 2007 21:04:36 GMT, "Herman"
<whitehousemadhouse-2005@yahoo.co.uk> wrote:
>"Jono" <nothanks@blueyonder.invalid> wrote in message
>news:mn.64d17d73cb0e84b1.48968@blueyonder.invalid ...
>> After serious thinking Herman wrote :
>>
>>>
>>> For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
>>> recognition by the final recipient) - one of the reasons I stopped using
>>> them
>>
>> I would be surprised if that were not a configuration issue at your end.
>> Never had any (Sipgate) DTMF issues until my sister complained that she'd
>> not been able to collect her voicemail remotely.
>
>That's what I originally assumed too. I changed my mind when I had
>difficulties only with Sipgate and not with other providers on the same box
>(FritzBox). If someone can point me in the direction of what setting to
>change, I am happy to have my original assumption proved correct, but I fear
>this is not the case.
>
>BTW, I repeat your original request.:
>
>PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
>:0)
I too used to have outgoing DTMF problems when I used Sipgate with a
Grandstream HandyTone-486 ATA. I could never find any DTMF setting
that worked reliably.
I recently upgraded my broadband router to a Vigor 2800VG, which has
VoIP built in, and I seem to have solved the problem now. This router
has two SIP INFO settings, "Nortel format" and "Cisco format". I found
that DTMF sometimes didn't work when set to Cisco, but it seems fine
when set to Nortel format.
"Chris Blunt" <chris_blunt@spamfence.net> wrote in message
news:nstbv2d4c7cpeg88dncpcmqc5kn37s0k4p@4ax.com...
> On Mon, 12 Mar 2007 21:04:36 GMT, "Herman"
> <whitehousemadhouse-2005@yahoo.co.uk> wrote:
>
>>"Jono" <nothanks@blueyonder.invalid> wrote in message
>>news:mn.64d17d73cb0e84b1.48968@blueyonder.invali d...
>>> After serious thinking Herman wrote :
>>>
>>>>
>>>> For info, I have always had issues with OUTbound DTMF on Sipgate (i.e.
>>>> recognition by the final recipient) - one of the reasons I stopped
>>>> using
>>>> them
>>>
>>> I would be surprised if that were not a configuration issue at your end.
>>> Never had any (Sipgate) DTMF issues until my sister complained that
>>> she'd
>>> not been able to collect her voicemail remotely.
>>
>>That's what I originally assumed too. I changed my mind when I had
>>difficulties only with Sipgate and not with other providers on the same
>>box
>>(FritzBox). If someone can point me in the direction of what setting to
>>change, I am happy to have my original assumption proved correct, but I
>>fear
>>this is not the case.
>>
>>BTW, I repeat your original request.:
>>
>>PLEASE DON'T JOIN THIS THREAD WITH ANYTHING OTHER THAN HELPFUL COMMENTS
>>:0)
>
> I too used to have outgoing DTMF problems when I used Sipgate with a
> Grandstream HandyTone-486 ATA. I could never find any DTMF setting
> that worked reliably.
>
> I recently upgraded my broadband router to a Vigor 2800VG, which has
> VoIP built in, and I seem to have solved the problem now. This router
> has two SIP INFO settings, "Nortel format" and "Cisco format". I found
> that DTMF sometimes didn't work when set to Cisco, but it seems fine
> when set to Nortel format.
>
> Chris
I originally had this ATA too and I would have expected it to be problematic
because it is generally not well designed. I am however surprised that I
have issues with a FritzBox which is when I came to the conclusion it was
more provider-related than to do with my setup.
Again I am happy to be proved wrong, but I would have expected similar
issues from other providers, which is something I don't get.
Inbound DTMF 
Linear Mode
