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  #1 (permalink)  
Old 09-07-2005, 08:51 PM
Andrew Hodgson
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Default My experience with Vonage

Hi all,

I recently signed up with Vonage expecting crap service after reading
reports of voicemail being unavaliable for long periods etc. I
realise I have only been on day 2 so far, but so far we haven't had an
issue with the system at all! I realise its like buying a computer
from PC World, in that you are spoon fed, but for someone who wanted a
plug-in solution so that people can make calls for long periods
without tying up our main phone line (which in the past people phoned
up wishing to talk to someone about funerals and got call waiting
messages) it works very well.

I just plugged the box in, it picked up one of my public addresses
from our DHCP server, and other than plugging the phone in the wrong
port, it worked first time! So far we have used over 4 hours of time
on it, and I have downloaded several files in the background, even
though no QOS was being used, as I don't have the internet connection
going through the box. Our incoming number worked even after not
opening up any of the ports on the firewall (I did eventually tie it
down to one address), and someone has left a voicemail message which I
got ok using *123 and entering in the pin number.

Our caller ID works fine on a cheap CLID box I have, and I tested call
waiting which works fine (though the user who phones doesn't know they
are waiting for someone to finish on another call, and it just goes
straight to answerphone after so many seconds).

Other than a short period when my gf said it sounded a bit like a
mobile phone call for a few seconds last night, it sounds very good.

Its also very useful seeing how much time you have used in near
realtime and also which numbers have been dialed and which numbers are
coming in, especially as I can't see the CLID box very well as I am
visually impaired.

So I am quite happy with the service, and unless you are really
bothered about mucking about with the box, or unless you have a
complex VOIP setup with multiple accounts etc, I would recommend it.

Andrew.
--
Andrew Hodgson in Bromyard, Herefordshire, UK.
My Email: use <andrew at hodgsonfamily dot org>.

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  #2 (permalink)  
Old 09-07-2005, 09:29 PM
Ivor Jones
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Default Re: My experience with Vonage



"Andrew Hodgson" <me3@privacy.net> wrote in message
news:chguh15ucdq8jc1kf248j1fgvtidj7gspb@4ax.com

[snip]

> So I am quite happy with the service, and unless you are
> really bothered about mucking about with the box, or
> unless you have a complex VOIP setup with multiple
> accounts etc, I would recommend it.


That's good to hear. For me though, the monthly charge is a no-no, as is
the locked equipment. I like to be able to access the settings of my
equipment, I also like the choice of what equipment to use.

Glad it works for you though.

Ivor

>
> Andrew.




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  #3 (permalink)  
Old 09-08-2005, 12:57 AM
Phil
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Default Re: My experience with Vonage


"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3o90soF4qdpgU1@individual.net...
>
>
> "Andrew Hodgson" <me3@privacy.net> wrote in message
> news:chguh15ucdq8jc1kf248j1fgvtidj7gspb@4ax.com
>
> [snip]
>
>> So I am quite happy with the service, and unless you are
>> really bothered about mucking about with the box, or
>> unless you have a complex VOIP setup with multiple
>> accounts etc, I would recommend it.

>
> That's good to hear. For me though, the monthly charge is a no-no, as is
> the locked equipment. I like to be able to access the settings of my
> equipment, I also like the choice of what equipment to use.
>
> Glad it works for you though.
>
> Ivor
>
>>
>> Andrew.

>

Have to agree with the OP. I've been on Vonage for about 3 months and the
service has been 100% reliable. Would recommend them to anyone.



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  #4 (permalink)  
Old 09-08-2005, 01:06 AM
Ivor Jones
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Default Re: My experience with Vonage



"Phil" <nopsam@nospam.co.uk> wrote in message
news:431f7ebe$0$17482$ed2e19e4@ptn-nntp-reader04.plus.net

[snip]

> Have to agree with the OP. I've been on Vonage for about
> 3 months and the service has been 100% reliable. Would
> recommend them to anyone.


Fine, I have no problem with that, but as I said I don't like the charges
or the inability to use what equipment *I* want rather than what they want
to supply.

Each to his own, I just get ratty when certain individuals moan at me for
recommending what *I* like.


All the best,

Ivor



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  #5 (permalink)  
Old 09-08-2005, 10:54 AM
T.
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Default Re: My experience with Vonage

Ivor Jones wrote:
>
>
> Fine, I have no problem with that, but as I said I don't like the charges
> or the inability to use what equipment *I* want rather than what they want
> to supply.


I just found this on their web site:

http://www.vonage.co.uk/features.php?feature=softphone

Can I assume that this means they do supply details so you can connect
using your own kit/software?

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  #6 (permalink)  
Old 09-08-2005, 11:27 AM
Phil Thompson
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Default Re: My experience with Vonage

On Thu, 08 Sep 2005 10:54:04 +0100, "T." <nntp-DOT-dump@zen.co.uk>
wrote:

>Can I assume that this means they do supply details so you can connect
>using your own kit/software?


no, you can assume you download a pre-configured softphone into which
you put your minimal details and the rest is hidden. I believe it has
a different number, and gems like "Unfortunately you cannot change a
SoftPhone number. You will need to cancel your SoftPhone then re-sign
up for a new number. Re-activation fees will apply."

corrections welcome :-)

Phil
--
Remember - Global Warming is only a weather forecast :-)

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  #7 (permalink)  
Old 09-08-2005, 12:39 PM
davew
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Default Re: My experience with Vonage


>
> no, you can assume you download a pre-configured softphone into which
> you put your minimal details and the rest is hidden. I believe it has
> a different number, and gems like "Unfortunately you cannot change a
> SoftPhone number. You will need to cancel your SoftPhone then re-sign
> up for a new number. Re-activation fees will apply."
>
> corrections welcome :-)
>
> Phil


I don't use Vonage - but it seems that if your a vonage user, you can
add a softphone user to your account. It would seem that it is limited
in some form.

Although this is US details; it's gonna be compariable:
Softphone Additional Info:
$9.99 per month for 500 minutes
3.9 ¢ per additional minute
$9.99 activation fee
Included Features are: caller ID, call forwarding, voice mail, 3-way
calling, call hunt, call transfer, caller ID block, International call
block.
Must have a separate number assigned to the Softphone. There is no limit
to the amount of Softphones a customer can purchase No Termination Fee
to cancel Softphone


Then once you have added the softphone to your account, try:
SIP Server: sip.vonage.net
Outbound Proxy: sphone.vopr.vonage.net
SIP User ID: 14161234567 (YOUR phone number)
Authenticate ID: 14161234567
Authenticate Password: (NOT used)
Name: (optional, e.g., John Doe)

Regards,
Dave

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  #8 (permalink)  
Old 09-08-2005, 01:23 PM
Ivor Jones
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Default Re: My experience with Vonage



<Dexter@blueyonder.co.uk> wrote in message
news:2t80i115b83hu1kspmq4vabeso5v081fvn@4ax.com
> On Thu, 8 Sep 2005 01:06:30 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
>
> > Each to his own, I just get ratty when certain
> > individuals moan at me for recommending what *I* like.

> Has I have said on many occasions about different things


"Has" I have said..?

How do you expect to be taken seriously when you have such a limited
command of the English language..?

> some people will put up with anything providing they are
> getting it for free or nearly free while others are
> prepared to spend a small amount of money and have
> quality services and goods .


Quality is irrelevant if I cannot use *my* equipment and configure it how
*I* want to.

Ivor



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  #9 (permalink)  
Old 09-08-2005, 05:03 PM
Mathew Curtis
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Default Re: My experience with Vonage


> Vonage are one of the best providers in the country at the moment


They are not in this country at all vonage and there servers are in the
US hence the reason i read posts regarding latency problems when you
call the UK your call goes all the way to the US and back to the UK
again before your call is connected people will see this more when
there are transatlantic routing issues as there quite often are.

Mat


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  #10 (permalink)  
Old 09-08-2005, 05:44 PM
SK
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Default VONAGE--Full company details here

Rating

N
Recently Established
Monthly Credit Guide GBP 0
Risk Category ABOVE NORMAL RISK
Official Company Data
Legal Form Private Limited
Registration Number 05199171
Date of Incorporation 06/08/2004
Registered Office 2 TEMPLE BACK EAST, TEMPLE QUAY, BRISTOL, BS1 6EG.
History 24/09/2004 : Change of name from OVAL (1993) LIMITED.

Accounting Reference Date 31/12
Historical Graydon Rating
Date Graydon Rating Monthly Credit Guide
09/08/2005 N 0
09/05/2005 N 0
09/02/2005 N 2,000
09/11/2004 N 2,000
Public Record Information
Summary of CCJ's/Scottish Decrees
No CCJs/Scottish Decrees are recorded in our file.

Other Filings and Notices
Date Source Description
16/07/2005 Companies House Gazette Change among the directors of a
company
28/10/2004 Companies House Gazette Change among the directors of a
company
07/10/2004 Companies House Gazette Change among the directors of a
company
Company Secretary
Secretary DAVID ANDREW ERIC TEALL
Address 22 THORNHILL BRIDGE WHARF, CALEDONIAN ROAD, LONDON, N1 0RU.
Country of Origin AUSTRALIA
Date of Birth 12/08/1977
Appointment Date 12/07/2005
Directors
Chairman JEFFREY CITRON
Address 818 LINDEN LANE, BRIELLE, NJ, 08730.
Country of Origin USA
Date of Birth 05/09/1970
Appointment Date 24/09/2004

Director
HARRY WELLER
Address 5360 MACARTHUR BLVD, NW, WASHINGTON DC, 20016.
Country of Origin USA
Date of Birth 23/12/1969
Appointment Date 24/09/2004

Director
MORTON E DAVID
Address 33 STONEBRIDGE ROAD, MONTCLAIR, NEW JERSEY 07042.
Country of Origin USA
Date of Birth 04/08/1936
Appointment Date 24/09/2004
Other Directorships THE NEW VISION FACTORY LIMITED

Managing Director
KERRY RITZ
Address 18 HOLST MANSIONS, 96 WYATT DRIVE, LONDON, SW13 8AJ.
Country of Origin UNITED KINGDOM
Date of Birth 07/12/1958
Appointment Date 12/07/2005
Other Directorships GREAT RIVER LIMITED
Payment Analysis
( No Payment Analysis Data is Available )


Financial Data
No accounts filed since inception. We anticipate that accounts will be
filed at Companies House and available for inspection within 22 month from
the date of incorporation.

*** End of Report on VONAGE LIMITED ***



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  #11 (permalink)  
Old 09-08-2005, 06:11 PM
Mathew Curtis
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Default Re: My experience with Vonage

Dexter@blueyonder.co.uk wrote:
> On 8 Sep 2005 09:03:52 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
> >
> >> Vonage are one of the best providers in the country at the moment

> >
> >They are not in this country at all vonage and there servers are in the
> >US hence the reason i read posts regarding latency problems when you
> >call the UK your call goes all the way to the US and back to the UK
> >again before your call is connected people will see this more when
> >there are transatlantic routing issues as there quite often are.
> >
> >Mat

> Ah so this is a bogus address they are using is it Mat .
> Vonage UK
> Queen's Wharf
> Queen Caroline Street
> London
> W6 9RJ


Dex its a postal address do a google for Queen's Wharf Queen Caroline
Street london there are 100's of companys with the same address

Mat


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  #12 (permalink)  
Old 09-08-2005, 06:15 PM
SK
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Posts: n/a
Default Re: My experience with Vonage


thick t*** we know that have you ever been to that address , no you havent
and anyway thats not even teh registered office or anything



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  #13 (permalink)  
Old 09-08-2005, 06:17 PM
Mathew Curtis
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Default Re: My experience with Vonage

> >Mat
> Ah so this is a bogus address they are using is it Mat .
> Vonage UK
> Queen's Wharf
> Queen Caroline Street
> London
> W6 9RJ


I suppose they imported a load of yanks to that address to answer the
phones too did they dex "wake up and smell the roses"

Mat


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  #14 (permalink)  
Old 09-08-2005, 06:25 PM
SK
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Default Re: My experience with Vonage

dick weed he was merely pointing out it was a mailing address, you really
dont have a clue about vonage do you ro how they operate, i most certainly
do bearing in mind i have a financial connection with them, albeit a small
one.



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  #15 (permalink)  
Old 09-08-2005, 06:42 PM
Andrew Hodgson
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Default Re: My experience with Vonage

On Thu, 08 Sep 2005 12:39:44 +0100, davew
<daviey.walker*SPAM*virgin.net> wrote:

>
>>
>> no, you can assume you download a pre-configured softphone into which
>> you put your minimal details and the rest is hidden. I believe it has
>> a different number, and gems like "Unfortunately you cannot change a
>> SoftPhone number. You will need to cancel your SoftPhone then re-sign
>> up for a new number. Re-activation fees will apply."
>>
>> corrections welcome :-)
>>
>> Phil

>
>I don't use Vonage - but it seems that if your a vonage user, you can
>add a softphone user to your account. It would seem that it is limited
>in some form.


For the record I will never be doing this as it goes against the grain
to pay extra for this and not have the choice of thw software,
especially since I may be using totally different/incompatible
software on the same machine. The hardware is less of an issue for
me, but no the software really would be an issue.

Andrew.
--
Andrew Hodgson in Bromyard, Herefordshire, UK.
My Email: use <andrew at hodgsonfamily dot org>.

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  #16 (permalink)  
Old 09-08-2005, 07:02 PM
Mathew Curtis
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Default Re: My experience with Vonage


SK wrote:
> dick weed he was merely pointing out it was a mailing address, you really
> dont have a clue about vonage do you ro how they operate, i most certainly
> do bearing in mind i have a financial connection with them, albeit a small
> one.


Then you will be able to tell us what uk data centre their servers are
located in wont you "dick weed"

Mat


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  #17 (permalink)  
Old 09-08-2005, 07:06 PM
SK
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Default Re: My experience with Vonage

who cares where their servers are--the service is FLAWLESS,better than any
other crap"free" service such as sipgate/voipfone etc,etc and they will soon
become the dominating force in the voip industry weed breath.



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  #18 (permalink)  
Old 09-08-2005, 07:08 PM
SK
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Default Re: My experience with Vonage


are you sure pissgate dont run it from a filth chicken shed in deepest
germany



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  #19 (permalink)  
Old 09-08-2005, 07:42 PM
SK
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Default Re: My experience with Vonage

*waste NOT WAIST



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  #20 (permalink)  
Old 09-08-2005, 07:44 PM
Mathew Curtis
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Default Re: My experience with Vonage


SK wrote:
> who cares where their servers are--the service is FLAWLESS,better than any
> other crap"free" service such as sipgate/voipfone etc,etc and they will soon
> become the dominating force in the voip industry weed breath.


You are not even capable of answering the question are you your only
capable of childish comments such as "Dick weed" and "weed breath"

The childish activities of people that use this group are starting to
make it a un informative waist of people's time.

get this in to your think skull I was only making a point that vonage
is NOT IN THE UK even the website resolves to an ip address in new york
as do their primary and secondary name servers

So don't try and insult people's intelligence unless you have the
facts to back it up

Mat


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  #21 (permalink)  
Old 09-08-2005, 07:46 PM
SK
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Default Re: My experience with Vonage

check your own speling first honey cakes



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  #22 (permalink)  
Old 09-08-2005, 07:47 PM
Mathew Curtis
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Default Re: My experience with Vonage


SK wrote:
> dick weed he was merely pointing out it was a mailing address, you really
> dont have a clue about vonage do you ro how they operate, i most certainly
> do bearing in mind i have a financial connection with them, albeit a small
> one.


"do you ro how they operate" dont you mean "do you or how they operate"


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  #23 (permalink)  
Old 09-08-2005, 08:03 PM
Mathew Curtis
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Default Re: My experience with Vonage


SK wrote:
> check your own speling first honey cakes


All I am saying is look a bit closer to home before you start
criticising I am defiantly not going to continue this and lower myself
to the mentality of people in this group just look at this topic for
example of all of the posts that are on hear only a small amount of
them contained any useful information the rest is petty bickering and
BS

Mat


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  #24 (permalink)  
Old 09-08-2005, 08:06 PM
Mathew Curtis
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Default Re: My experience with Vonage

Dexter@blueyonder.co.uk wrote:
> On 8 Sep 2005 11:44:14 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
>
> >get this in to your think skull I was only making a point that vonage
> >is NOT IN THE UK even the website resolves to an ip address in new york
> >as do their primary and secondary name servers

> Mat, Vonage are in the UK just has much has Sipgate is and quite a few
> other telecom service providers otherwise how can anyone in the UK
> use the services these companies provide if they are not IN the UK.


Because its VOIP dex (voice over ip address) thats the whole point LOL
vonages servers and any voip providers servers can be located anywhere
in the world

Mat


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  #25 (permalink)  
Old 09-08-2005, 08:30 PM
Ivor Jones
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Default Re: My experience with Vonage



<Dexter@blueyonder.co.uk> wrote in message
news:25q0i1t5p4nqqlhlm1330uaq51uugvok6f@4ax.com

[snip]

> Ah so this is a bogus address they are using is it Mat .
> Vonage UK
> Queen's Wharf
> Queen Caroline Street
> London
> W6 9RJ


Having a postal address doesn't mean there's any equipment there.

Ivor



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  #26 (permalink)  
Old 09-08-2005, 08:38 PM
Mathew Curtis
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Default Re: My experience with Vonage


Ivor Jones wrote:
> <Dexter@blueyonder.co.uk> wrote in message
> news:25q0i1t5p4nqqlhlm1330uaq51uugvok6f@4ax.com
>
> [snip]
>
> > Ah so this is a bogus address they are using is it Mat .
> > Vonage UK
> > Queen's Wharf
> > Queen Caroline Street
> > London
> > W6 9RJ

>
> Having a postal address doesn't mean there's any equipment there.
>
> Ivor


Thats exactly my point ivor i cant beleive people are this naive why
would vonage spend millions of £££ setting up servers and offices in
the uk when they have no need to vonage uk is a virtual business that
operates soly from the US even when you call their uk 0800 number its
is answered by someone in the US

Mat


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  #27 (permalink)  
Old 09-08-2005, 09:15 PM
AD C
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Posts: n/a
Default Re: My experience with Vonage

In article <C4%Te.2614$st1.2296@newsfe3-gui.ntli.net>,
donteventry@spammingme.ie says...
> who cares where their servers are--the service is FLAWLESS,better than any
> other crap"free" service such as sipgate/voipfone etc,etc and they will soon
> become the dominating force in the voip industry weed breath.
>
>
>

You talk crap, no service is flawless, so do not give me that shit, just
because you got financial connections.


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  #28 (permalink)  
Old 09-08-2005, 09:57 PM
Mathew Curtis
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Default Re: My experience with Vonage


Dexter@blueyonder.co.uk wrote:
> On 8 Sep 2005 12:38:28 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
>
> >Thats exactly my point ivor i cant beleive people are this naive why
> >would vonage spend millions of £££ setting up servers and offices in
> >the uk when they have no need to vonage uk is a virtual business that
> >operates soly from the US even when you call their uk 0800 number its
> >is answered by someone in the US

> At least Vonage DO provide a free phone number to contact them with
> and has I stated before a genuine postal address and also promptly
> reply to emails which is more than one company who operate in the UK
> do .


Yep I agree with you Dex but like I said before I was just making a
point that vonage are not a UK provider but a US provider selling
services to the UK I would much rather be with a UK provider with UK
termination and localised servers and infrastructure than one that on
the other side of the world.

Mat


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  #29 (permalink)  
Old 09-08-2005, 10:50 PM
SK
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Posts: n/a
Default Re: My experience with Vonage

Thicko we know that they legally have to have a registered uk base which is
at Bristol actually



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  #30 (permalink)  
Old 09-08-2005, 10:52 PM
SK
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Posts: n/a
Default Re: My experience with Vonage


"AD C" <graphi47uk@y.a.h.o.o.co.uk> wrote in message
news:MPG.1d8aac56d7b604b99897ee@news.metronet.co.u k...

>>

> You talk crap, no service is flawless, so do not give me that shit, just
> because you got financial connections.
>


so what if i do, my service over 6 lines and now 6 faxes has been nothing
short of fantastic, unlike some other "piss" poor services,and my
connections are my business thankyou.



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