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  #1 (permalink)  
Old 08-09-2005, 07:38 PM
Anon Y Mous
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Default Reliable Business VOIP Provider

Hello,

I'm new to VOIP and I have tried sipgate's service so far. Although they
have been relatively reliable, I'm not too happy with their charging system.

I would much prefer a traditional 'post pay' billing mechanism.
Currently, gradwell, VOIPFone, JustDial and PipeCall are on my
shortlist. I'll be grateful if you could please share your experiences
of these providers. The line will only be used in the evenings after
6PM. I have a Draytek 2600VGi router but I presume that all these
services should work anyway being SIP providers?

Thanks for your help.

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  #2 (permalink)  
Old 08-09-2005, 08:00 PM
Sean
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Default Re: Reliable Business VOIP Provider

Anon Y Mous wrote:
> Hello,
>
> I'm new to VOIP and I have tried sipgate's service so far. Although they
> have been relatively reliable, I'm not too happy with their charging
> system.
>
> I would much prefer a traditional 'post pay' billing mechanism.
> Currently, gradwell, VOIPFone, JustDial and PipeCall are on my
> shortlist. I'll be grateful if you could please share your experiences
> of these providers. The line will only be used in the evenings after
> 6PM. I have a Draytek 2600VGi router but I presume that all these
> services should work anyway being SIP providers?
>
> Thanks for your help.


I'm using justdial at the moment, just got and set up the account this
evening.

Works absoluly brilliantly for outgoing calls, but i'm having problems
with imcoming calls with my ATA (PAP2, Linksys)


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  #3 (permalink)  
Old 08-09-2005, 08:18 PM
PK
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Posts: n/a
Default Re: Reliable Business VOIP Provider

Anon Y Mous wrote on 09 Aug 2005:

> Hello,
>
> I'm new to VOIP and I have tried sipgate's service so far. Although
> they have been relatively reliable, I'm not too happy with their
> charging system.
>
> I would much prefer a traditional 'post pay' billing mechanism.
> Currently, gradwell, VOIPFone, JustDial and PipeCall are on my
> shortlist. I'll be grateful if you could please share your experiences
> of these providers. The line will only be used in the evenings after
> 6PM. I have a Draytek 2600VGi router but I presume that all these
> services should work anyway being SIP providers?
>
> Thanks for your help.


I use Gradwell. The set-up and administration is easy. You can have
any UK geographic code. The Centrex virtual PBX works well with all the
options you would probably want - voicemail, forwarding, etc. I also
use their fax to email service. The call charges are not the most
competitive to more exotic locations - I have rellies in Venezuela for
whom I use Skype!. Gradwell also provide an excellent manual for
setting up your voip adapter. It is based on the Sipura SPA 2000 but
should be applicable to the Draytek.
The VOIPFone site is slick but I could not set up an account and
customer services didn't even reply. The others you mentioned I have no
experience of.
If Vonage had offered the area code I needed I would probably not have
looked further than that, but having found Gradwell, I am happy with the
service.
Hope this helps,
PK

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  #4 (permalink)  
Old 08-09-2005, 09:21 PM
Ian
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Default Re: Reliable Business VOIP Provider


"Anon Y Mous" <..@..> wrote in message
news:42f9063c$0$97125$ed2619ec@ptn-nntp-reader03.plus.net...
> Hello,
>
> I'm new to VOIP and I have tried sipgate's service so far. Although they
> have been relatively reliable, I'm not too happy with their charging

system.
>
> I would much prefer a traditional 'post pay' billing mechanism.
> Currently, gradwell, VOIPFone, JustDial and PipeCall are on my
> shortlist. I'll be grateful if you could please share your experiences
> of these providers. The line will only be used in the evenings after
> 6PM. I have a Draytek 2600VGi router but I presume that all these
> services should work anyway being SIP providers?
>
> Thanks for your help.


Hi
Have a look at voiptalk http://www.voiptalk.org/products/index.php I have
used them for over a year now for all my in/out business calls, They have
been very reliable to date and very cost effective. Personally I us the
Silver package as i make a lot of calls to mobiles.

Ian



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  #5 (permalink)  
Old 08-09-2005, 10:50 PM
Mike Li
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Default Re: Reliable Business VOIP Provider

I use voiptalk as well. I have an asterisk box so their iax connectivity is
the service I use.

I couldn't find any other provider (and i have tried a few!!!) with
responsive support and able to do mobile calls at 10p per minute and 5p at
weekends. They told me that they'd port my sipgate numbers as well.

Mike



"Ian" <spam"AT"bathfordhill.co.uk> wrote in message
news:11fi7i7j277v17e@corp.supernews.com...
>
> "Anon Y Mous" <..@..> wrote in message
> news:42f9063c$0$97125$ed2619ec@ptn-nntp-reader03.plus.net...
> > Hello,
> >
> > I'm new to VOIP and I have tried sipgate's service so far. Although they
> > have been relatively reliable, I'm not too happy with their charging

> system.
> >
> > I would much prefer a traditional 'post pay' billing mechanism.
> > Currently, gradwell, VOIPFone, JustDial and PipeCall are on my
> > shortlist. I'll be grateful if you could please share your experiences
> > of these providers. The line will only be used in the evenings after
> > 6PM. I have a Draytek 2600VGi router but I presume that all these
> > services should work anyway being SIP providers?
> >
> > Thanks for your help.

>
> Hi
> Have a look at voiptalk http://www.voiptalk.org/products/index.php I have
> used them for over a year now for all my in/out business calls, They have
> been very reliable to date and very cost effective. Personally I us the
> Silver package as i make a lot of calls to mobiles.
>
> Ian
>
>




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  #6 (permalink)  
Old 08-10-2005, 09:56 AM
GOLDSTAR
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Posts: n/a
Default Re: Reliable Business VOIP Provider


"Mike Li" <nospam@nospam.com> wrote in message

get away from sipgate and their continual falures while you can
you could try vonage superb,flawless service



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  #7 (permalink)  
Old 08-10-2005, 10:02 AM
Mathew Curtis
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Posts: n/a
Default Re: Reliable Business VOIP Provider


PK wrote:
> Anon Y Mous wrote on 09 Aug 2005:
>
> > Hello,
> >
> > I'm new to VOIP and I have tried sipgate's service so far. Although
> > they have been relatively reliable, I'm not too happy with their
> > charging system.
> >
> > I would much prefer a traditional 'post pay' billing mechanism.
> > Currently, gradwell, VOIPFone, JustDial and PipeCall are on my
> > shortlist. I'll be grateful if you could please share your experiences
> > of these providers. The line will only be used in the evenings after
> > 6PM. I have a Draytek 2600VGi router but I presume that all these
> > services should work anyway being SIP providers?
> >
> > Thanks for your help.

>
> I use Gradwell. The set-up and administration is easy. You can have
> any UK geographic code. The Centrex virtual PBX works well with all the
> options you would probably want - voicemail, forwarding, etc. I also
> use their fax to email service. The call charges are not the most
> competitive to more exotic locations - I have rellies in Venezuela for
> whom I use Skype!. Gradwell also provide an excellent manual for
> setting up your voip adapter. It is based on the Sipura SPA 2000 but
> should be applicable to the Draytek.
> The VOIPFone site is slick but I could not set up an account and
> customer services didn't even reply. The others you mentioned I have no
> experience of.
> If Vonage had offered the area code I needed I would probably not have
> looked further than that, but having found Gradwell, I am happy with the
> service.
> Hope this helps,
> PK


I have been with voipfone a while now and never had a problem i dont
see why you could not set up an account its so simple and there support
is very good and very quick to respond so i dunno why you never got an
answer 10 out of 10 for voipfone as far as i am concerned

Mat


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  #8 (permalink)  
Old 08-10-2005, 01:41 PM
Anon Y Mous
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Default Re: Reliable Business VOIP Provider

Thank you to all of you. Given that none of you have used PipeCall, I
think that they can disappear from my list along with JustDial, who I
have read on a forum have poor call quality problems. Vonage seems a bit
expensive for my purposes - I won't call enough to justify £9.99.

I think I've narrowed it down to gradwell or Voipfone. I'm finding it
hard to decide between them, I'm quite prepared to pay a little extra
for reliability. Would either of them be able to port across my existing
sipgate PSTN number?

Thanks again.

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  #9 (permalink)  
Old 08-10-2005, 03:29 PM
Mathew Curtis
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Posts: n/a
Default Re: Reliable Business VOIP Provider


Anon Y Mous wrote:
> Thank you to all of you. Given that none of you have used PipeCall, I
> think that they can disappear from my list along with JustDial, who I
> have read on a forum have poor call quality problems. Vonage seems a bit
> expensive for my purposes - I won't call enough to justify £9.99.
>
> I think I've narrowed it down to gradwell or Voipfone. I'm finding it
> hard to decide between them, I'm quite prepared to pay a little extra
> for reliability. Would either of them be able to port across my existing
> sipgate PSTN number?
>
> Thanks again.


I have asked voipfone about this before and they said that they could
as long as sipgate agree i guess you will need to ask them if they will
let you do it

Mat


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  #10 (permalink)  
Old 08-10-2005, 04:20 PM
Sean
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Posts: n/a
Default Re: Reliable Business VOIP Provider

Anon Y Mous wrote:
> Thank you to all of you. Given that none of you have used PipeCall, I
> think that they can disappear from my list along with JustDial, who I
> have read on a forum have poor call quality problems. Vonage seems a bit
> expensive for my purposes - I won't call enough to justify £9.99.
>
> I think I've narrowed it down to gradwell or Voipfone. I'm finding it
> hard to decide between them, I'm quite prepared to pay a little extra
> for reliability. Would either of them be able to port across my existing
> sipgate PSTN number?
>
> Thanks again.

JustDial have had excellent call quality for me, made first calls
yesterday, spend a couple of hours on the line... Was great!

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  #11 (permalink)  
Old 08-13-2005, 12:04 PM
Joe Harrison
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Posts: n/a
Default Re: Reliable Business VOIP Provider


> > I think I've narrowed it down to gradwell or Voipfone.


If you use Google Groups you will see lots of articles posted in uk.telecom
by Peter Gradwell going back to at least 1996. Experience counts for a lot
in my view.

Joe



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  #12 (permalink)  
Old 08-13-2005, 12:40 PM
Guest
 
Posts: n/a
Default Re: Reliable Business VOIP Provider


"Joe Harrison" <newscontrol@crylo.com> wrote in

funny how he hasnt posted in here for many,many months though isnt it



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  #13 (permalink)  
Old 08-13-2005, 12:46 PM
Thomas Rankin
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Posts: n/a
Default Re: Reliable Business VOIP Provider

<@> wrote:
> "Joe Harrison" <newscontrol@crylo.com> wrote in
>
> funny how he hasnt posted in here for many,many months though isnt it
>
>

Err, last time he posted here was a week ago.
The message is still in my cache.

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  #14 (permalink)  
Old 08-13-2005, 12:48 PM
Phil Thompson
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Posts: n/a
Default Re: Reliable Business VOIP Provider

On Sat, 13 Aug 2005 12:40:29 GMT, "<@>" <999@999.uk> wrote:

>
>funny how he hasnt posted in here for many,many months though isnt it


<panto>

Oh yes he has

</panto>

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  #15 (permalink)  
Old 08-13-2005, 01:21 PM
Anon Y Mous
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Posts: n/a
Default Re: Reliable Business VOIP Provider

Joe Harrison wrote:
>>>I think I've narrowed it down to gradwell or Voipfone.

>
>
> If you use Google Groups you will see lots of articles posted in uk.telecom
> by Peter Gradwell going back to at least 1996. Experience counts for a lot
> in my view.
>
> Joe
>
>

Do you use the service yourself?
If so what has your experience been like?

Thanks.

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  #16 (permalink)  
Old 08-13-2005, 02:48 PM
Guest
 
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Default Re: Reliable Business VOIP Provider


<Dexter@blueyonder.co.uk> wrote in message


has = as



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  #17 (permalink)  
Old 08-13-2005, 05:50 PM
Joe Harrison
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Posts: n/a
Default Re: Reliable Business VOIP Provider


"Anon Y Mous" <..@..> wrote in message
news:42fdf3d6$0$17483$ed2e19e4@ptn-nntp-reader04.plus.net...
> Do you use the service yourself?
> If so what has your experience been like?
>
> Thanks.


Afraid not since they wanted too much money (7 quid/month? that's from
memory so apologies if I'm doing them an injustice) for a geographic number.
For me the whole point of VOIP is to allow me to rid of my landline so
obviously I really need that, can't have friends and family calling me on
0870.

Joe



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  #18 (permalink)  
Old 08-15-2005, 12:21 PM
Lee
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Posts: n/a
Default Re: Reliable Business VOIP Provider


"Joe Harrison" <newscontrol@crylo.com> wrote in message
news:kllLe.5894$6i5.3768@newsfe4-gui.ntli.net...
>
>> > I think I've narrowed it down to gradwell or Voipfone.

>
> If you use Google Groups you will see lots of articles posted in
> uk.telecom
> by Peter Gradwell going back to at least 1996. Experience counts for a lot
> in my view.
>
> Joe
>


I use Voipfone as my supplier and the service has never let me down. Their
support staff are rapid and helpful - even to the point of calling up in
person to go through a home firewall config problem.

At the time I signed up [in May?] they seemed to offer the most flexible
"menu" of services to cherry-pick from. The billing was initially glitchy
and the "My Account" web interface is very much a work-in-progress but they
regularly launch new services, such as the "package builder" and, more
recently, the "virtual PABX". I do, therefore, get the impression that they
are investing in keeping one step ahead of the market and I like that.

As it happens, I also use Gradwell for a very small service [an incoming
Spanish geographic number pointing at my Voipfone account] and they were
very responsive also. I have had no problem with either company.

L



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  #19 (permalink)  
Old 08-15-2005, 02:22 PM
Anon Y Mous
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Posts: n/a
Default Re: Reliable Business VOIP Provider

Lee wrote:
> "Joe Harrison" <newscontrol@crylo.com> wrote in message
> news:kllLe.5894$6i5.3768@newsfe4-gui.ntli.net...
>
>>>>I think I've narrowed it down to gradwell or Voipfone.

>>
>>If you use Google Groups you will see lots of articles posted in
>>uk.telecom
>>by Peter Gradwell going back to at least 1996. Experience counts for a lot
>>in my view.
>>
>>Joe
>>

>
>
> I use Voipfone as my supplier and the service has never let me down. Their
> support staff are rapid and helpful - even to the point of calling up in
> person to go through a home firewall config problem.
>
> At the time I signed up [in May?] they seemed to offer the most flexible
> "menu" of services to cherry-pick from. The billing was initially glitchy
> and the "My Account" web interface is very much a work-in-progress but they
> regularly launch new services, such as the "package builder" and, more
> recently, the "virtual PABX". I do, therefore, get the impression that they
> are investing in keeping one step ahead of the market and I like that.
>
> As it happens, I also use Gradwell for a very small service [an incoming
> Spanish geographic number pointing at my Voipfone account] and they were
> very responsive also. I have had no problem with either company.
>
> L
>
>

Good to hear they are both reliable. I've had some trouble deciphering
Voipfone's packages - I'm trying to figure out which will be most cost
effective. Do they have "unlimited use" ones? Also, if you simply choose
per minute billing, is there a line rental charge like Gradwell?

Thank you for your help.

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  #20 (permalink)  
Old 08-15-2005, 03:39 PM
Lee
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Posts: n/a
Default Re: Reliable Business VOIP Provider


"Anon Y Mous" <..@..> wrote in message
news:4300a524$0$1218$ed2619ec@ptn-nntp-reader01.plus.net...
>>

> Good to hear they are both reliable. I've had some trouble deciphering
> Voipfone's packages - I'm trying to figure out which will be most cost
> effective. Do they have "unlimited use" ones? Also, if you simply choose
> per minute billing, is there a line rental charge like Gradwell?


I do not believe that they do have 'unlimited use' packages however it is
possible to purchase monthly packages of 500,1000 and 2000 minutes of
land-line calls for about 1p per minute [for some reason the 2000 minute
bundle costs more per minute than the 500 bundle ?!]. However unused minutes
are not rolled over month-to-month.

There is no line rental charge per se but you do pay monthly for geographic
numbers, etc.

>
> Thank you for your help.


Pleasure.



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  #21 (permalink)  
Old 08-15-2005, 04:30 PM
Anon Y Mous
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Posts: n/a
Default Re: Reliable Business VOIP Provider

Lee wrote:

> I do not believe that they do have 'unlimited use' packages however it is
> possible to purchase monthly packages of 500,1000 and 2000 minutes of
> land-line calls for about 1p per minute [for some reason the 2000 minute
> bundle costs more per minute than the 500 bundle ?!]. However unused minutes
> are not rolled over month-to-month.
>
> There is no line rental charge per se but you do pay monthly for geographic
> numbers, etc.

Many thanks Lee. I think I'll give them a try when I return home in a
few weeks.

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  #22 (permalink)  
Old 08-15-2005, 07:03 PM
Mathew Curtis
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Default Re: Reliable Business VOIP Provider


Dexter@blueyonder.co.uk wrote:
> On Mon, 15 Aug 2005 15:22:26 +0100, Anon Y Mous <..@..> wrote:
>
>
> >Good to hear they are both reliable.

> I haven't had a scrap of trouble with my Voipfone account although
> they are experiencing problems at the moment with their Mobile call
> back service and I notice this particular service has disappeared from
> the web site now .


Dex i am still using the call back ok have you mailed them about the
problem ohh and here is the links you couldnt find
http://www.voipfone.co.uk/PB_Free_Access_Call_Back.php and also
http://www.voipfone.co.uk/PB_SMS_Call_Back.php

Mat


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  #23 (permalink)  
Old 08-15-2005, 08:26 PM
Mathew Curtis
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Default Re: Reliable Business VOIP Provider


Dexter@blueyonder.co.uk wrote:
> On 15 Aug 2005 12:03:11 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
>
> >Dex i am still using the call back ok have you mailed them about the
> >problem ohh and here is the links you couldnt find

> I have called them twice and both times they have admitted they have
> problems with it and are doing their best to fix it . I have just
> called our BT number and it worked but calling VOIP numbers it doesn't
> I get the message "the number you have dialed is out of service"and
> that includes my Voipfone PSTN number .


Interesting i have not had this happen at all and i use callback daily
did they say what the cause was?

Mat


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  #24 (permalink)  
Old 08-17-2005, 05:15 PM
Mathew Curtis
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Default Re: Reliable Business VOIP Provider

Dexter@blueyonder.co.uk wrote:

> Only problem is the tone doesn't drop for me could be the phone I
> suppose I shall to give it a go on my Ericsson but it did work
> perfectly at first .


Weird sounds like your phone is not sending the dtmf or voipfone is not
hearing what you are sending sounds more like its somthing to do with
your mobile to me but i could be wrong :-)

Mat


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  #25 (permalink)  
Old 08-17-2005, 10:45 PM
Mathew Curtis
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Default Re: Reliable Business VOIP Provider


Dexter@blueyonder.co.uk wrote:
> On 17 Aug 2005 10:15:31 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
> >Dexter@blueyonder.co.uk wrote:
> >
> >> Only problem is the tone doesn't drop for me could be the phone I
> >> suppose I shall to give it a go on my Ericsson but it did work
> >> perfectly at first .

> >
> >Weird sounds like your phone is not sending the dtmf or voipfone is not
> >hearing what you are sending sounds more like its somthing to do with
> >your mobile to me but i could be wrong :-)

> Has you have seen Voipfone say they do have a problem with the service
> and are working on a fix Matt sometimes it works sometimes it don't .



Like i said "i could be wrong"

Mat


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