Routing issue voip.co.uk

A work colleague has signed up for an account with voip.co.uk and she
has been issued with a Walsall number in the format of 01922 66xxxx.

She has set up her account with a Linksys SPA2102 and she can make
outgoing calls without a problem, incoming calls is another story.

Calls from a BT landline connect without fail. Calls from a Virginmedia
landline & Vodafone mobile both fail. When I try to call from my Virgin
Mobile occasionally the call will connect, most times I get "The number
you have dialled has not been recognised."

I guess this is a routing issue but I don't understand why my calls
occasionally get through. I called Virgin Mobile customer services and
they have passed the details to their tech guys and will get back to me.

If she reports this to voip.co.uk will they be able to sort the routing
problem with the other telco's?

UKphoneinfo.com reports 01922 66 as being available since Feb 02 so
surely this problem shouldn't exist?

BC wrote:
> If she reports this to voip.co.uk will they be able to sort the routing
> problem with the other telco's?

She should report it to her provider. It is possible that some operators
have not been advised of the range or otherwise have not built it.
Normally this would mean that calls either work or do not work, whereas
you say that they do sometimes work - this may indicate that the problem
is elsewhere, or that VM use multiple routes to get to voip.co.uk (or
their upstream).

On Mon, 25 Jun 2007 22:13:31 +0100, Paul Cupis <paul@cupis.co.uk>
wrote:

>BC wrote:
>> If she reports this to voip.co.uk will they be able to sort the routing
>> problem with the other telco's?
>
>She should report it to her provider. It is possible that some operators
>have not been advised of the range or otherwise have not built it.
>Normally this would mean that calls either work or do not work, whereas
>you say that they do sometimes work - this may indicate that the problem
>is elsewhere, or that VM use multiple routes to get to voip.co.uk (or
>their upstream).
I am currently using Virgin Mobile. I can call my voip.co.uk number
with no problem at all. I can receive calls from Orange and '3' and O2
OK but don't know about vodafone. However, the set up is slightly
different to yours. I have the voip.co.uk account registering with
voxalot. Then I register voxalot with my ATA.
Calls to voip numbers, in general, from 18185/1899 take a while to
connect. Generally they are OK but can sometimes be a bit hit and
miss.
Calls to my line from BT are usually OK and so are calls from Telewest
area landlines.

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BC wrote:
> A work colleague has signed up for an account with voip.co.uk and she
> has been issued with a Walsall number in the format of 01922 66xxxx.
>
> She has set up her account with a Linksys SPA2102 and she can make
> outgoing calls without a problem, incoming calls is another story.
>
> Calls from a BT landline connect without fail. Calls from a Virginmedia
> landline & Vodafone mobile both fail. When I try to call from my Virgin
> Mobile occasionally the call will connect, most times I get "The number
> you have dialled has not been recognised."
>
> I guess this is a routing issue but I don't understand why my calls
> occasionally get through. I called Virgin Mobile customer services and
> they have passed the details to their tech guys and will get back to me.
>
> If she reports this to voip.co.uk will they be able to sort the routing
> problem with the other telco's?
>
> UKphoneinfo.com reports 01922 66 as being available since Feb 02 so
> surely this problem shouldn't exist?


Report it and they will investigate. We had problems with some of our
office numbers (we have 30 offices) after they were reallocated to a
company providing carrier preselect (CPS) for us. It took about 2 weeks
to have things sorted and it was down to the CPS company, but voip.co.uk
got on the case and pestered them until they sorted it.

L3K

Brian A wrote:

> I am currently using Virgin Mobile. I can call my voip.co.uk number
> with no problem at all. I can receive calls from Orange and '3' and O2
> OK but don't know about vodafone. However, the set up is slightly
> different to yours. I have the voip.co.uk account registering with
> voxalot. Then I register voxalot with my ATA.
> Calls to voip numbers, in general, from 18185/1899 take a while to
> connect. Generally they are OK but can sometimes be a bit hit and
> miss.
> Calls to my line from BT are usually OK and so are calls from Telewest
> area landlines.

Yes I have no problem with my voip.co.uk number which is 0121 270xxxx
but there does appear to be a problem with 01922 66xxxx.

She has sent a secure message to voip.co.uk support so we'll see what
they say.

I would report to voip.co.uk.
I have has 2 accounts with them for 6 months and their support has been first class.


Adam

BC wrote:
> A work colleague has signed up for an account with voip.co.uk and she
> has been issued with a Walsall number in the format of 01922 66xxxx.
>
> She has set up her account with a Linksys SPA2102 and she can make
> outgoing calls without a problem, incoming calls is another story.
>
> Calls from a BT landline connect without fail. Calls from a Virginmedia
> landline & Vodafone mobile both fail. When I try to call from my Virgin
> Mobile occasionally the call will connect, most times I get "The number
> you have dialled has not been recognised."
>
> I guess this is a routing issue but I don't understand why my calls
> occasionally get through. I called Virgin Mobile customer services and
> they have passed the details to their tech guys and will get back to me.
>
> If she reports this to voip.co.uk will they be able to sort the routing
> problem with the other telco's?
>
> UKphoneinfo.com reports 01922 66 as being available since Feb 02 so
> surely this problem shouldn't exist?