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  #1 (permalink)  
Old 07-15-2005, 07:50 PM
Spencer
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Default Sipgate failing again!

Most of the time today, my attempted calls via sipgate don't get a ringing
tone at my side, so as the caller, you are left not knowing whether the call
is ringing at the other end or not! When is the service going to start
working reliably? I'm getting peed off with the lack of reliability now. I
am still getting callers telling me they have to re-dial several times
before getting a connection also.

Spencer



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  #2 (permalink)  
Old 07-15-2005, 07:51 PM
Stefan Kaniuk
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Default Re: Sipgate failing again!

well perhaps you shopuld try a reputable and reliable voip provider such as
VONAGE UK.


"Spencer" <spencer5322@mail2u.net> wrote in message
news:3jqercFrbma1U1@individual.net...
> Most of the time today, my attempted calls via sipgate don't get a ringing
> tone at my side, so as the caller, you are left not knowing whether the
> call is ringing at the other end or not! When is the service going to
> start working reliably? I'm getting peed off with the lack of reliability
> now. I am still getting callers telling me they have to re-dial several
> times before getting a connection also.
>
> Spencer
>
>




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  #3 (permalink)  
Old 07-15-2005, 08:21 PM
Ivor Jones
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Default Re: Sipgate failing again!


"Spencer" <spencer5322@mail2u.net> wrote in message
news:3jqercFrbma1U1@individual.net...
> Most of the time today, my attempted calls via sipgate don't get a
> ringing tone at my side, so as the caller, you are left not knowing
> whether the call is ringing at the other end or not! When is the
> service going to start working reliably? I'm getting peed off with the
> lack of reliability now. I am still getting callers telling me they
> have to re-dial several times before getting a connection also.


What time was this..? The STUN server was down for about half an hour this
afternoon.

Ivor



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  #4 (permalink)  
Old 07-15-2005, 08:22 PM
Ivor Jones
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Default Re: Sipgate failing again!


"Stefan Kaniuk" <s.kaniuk@ntlworld.com> wrote in message
news:yATBe.10$Cu3.4@newsfe4-win.ntli.net...
> well perhaps you shopuld try a reputable and reliable voip provider such
> as VONAGE UK.


A: Because it messes up the order in which people normally read text.
Q: Why is top-posting such a bad thing?
A: Top-posting.
Q: What is the most annoying thing on Usenet and in e-mail?



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  #5 (permalink)  
Old 07-15-2005, 08:23 PM
Spencer
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Default Re: Sipgate failing again!


"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3jqgliFrfnjuU1@individual.net...
>
> "Spencer" <spencer5322@mail2u.net> wrote in message
> news:3jqercFrbma1U1@individual.net...
>> Most of the time today, my attempted calls via sipgate don't get a
>> ringing tone at my side, so as the caller, you are left not knowing
>> whether the call is ringing at the other end or not! When is the service
>> going to start working reliably? I'm getting peed off with the lack of
>> reliability now. I am still getting callers telling me they have to
>> re-dial several times before getting a connection also.

>
> What time was this..? The STUN server was down for about half an hour this
> afternoon.
>
> Ivor


After 6pm this evening onwards.

Spencer




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  #6 (permalink)  
Old 07-15-2005, 08:25 PM
Spencer
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Posts: n/a
Default Re: Sipgate failing again!


"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3jqgniFquqmjU1@individual.net...
>
> "Stefan Kaniuk" <s.kaniuk@ntlworld.com> wrote in message
> news:yATBe.10$Cu3.4@newsfe4-win.ntli.net...



> Q: What is the most annoying thing on Usenet and in e-mail?



A: Stefan Kaniuk




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  #7 (permalink)  
Old 07-15-2005, 09:00 PM
Ivor Jones
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Posts: n/a
Default Re: Sipgate failing again!


"Spencer" <spencer5322@mail2u.net> wrote in message
news:3jqgpuFremq9U1@individual.net...
>
> "Ivor Jones" <ivor@despammed.invalid> wrote in message
> news:3jqgliFrfnjuU1@individual.net...
>>
>> "Spencer" <spencer5322@mail2u.net> wrote in message
>> news:3jqercFrbma1U1@individual.net...
>>> Most of the time today, my attempted calls via sipgate don't get a
>>> ringing tone at my side, so as the caller, you are left not knowing
>>> whether the call is ringing at the other end or not! When is the
>>> service going to start working reliably? I'm getting peed off with
>>> the lack of reliability now. I am still getting callers telling me
>>> they have to re-dial several times before getting a connection also.

>>
>> What time was this..? The STUN server was down for about half an hour
>> this afternoon.
>>
>> Ivor

>
> After 6pm this evening onwards.
>
> Spencer


Sounds right, 1700GMT. Don't know the cause yet.

Ivor



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  #8 (permalink)  
Old 07-16-2005, 06:09 AM
Chris Blunt
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Posts: n/a
Default Re: Sipgate failing again!

On Fri, 15 Jul 2005 20:47:26 +0100, Dexter@blueyonder.co.uk wrote:

>On Fri, 15 Jul 2005 19:50:04 +0100, "Spencer" <spencer5322@mail2u.net>
>wrote:
>
>>Most of the time today, my attempted calls via sipgate don't get a ringing
>>tone at my side, so as the caller, you are left not knowing whether the call
>>is ringing at the other end or not! When is the service going to start
>>working reliably? I'm getting peed off with the lack of reliability now. I
>>am still getting callers telling me they have to re-dial several times
>>before getting a connection also.
>>
>>Spencer
>>

>Spencer has with most things you can either live with it or bugger off
>I shall be doing the latter once I have used up all the remaining cash
>in my Sipgate accounts .


If a dissatisfied Sipgate user wants to switch to another provider, is
it possible to port the number he got from Sipgate to the new service?
Has anyone done this?

Chris


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  #9 (permalink)  
Old 07-16-2005, 01:50 PM
Ivor Jones
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Posts: n/a
Default Re: Sipgate failing again!

Dexter@blueyonder.co.uk wrote:
> On Sat, 16 Jul 2005 13:09:41 +0800, Chris Blunt
> <chris_blunt@despammed.com> wrote:
>
>
>> If a dissatisfied Sipgate user wants to switch to another
>> provider, is it possible to port the number he got from Sipgate to
>> the new service? Has anyone done this?
>>
>> Chris

> So you are considering doing the latter also are you Chris ,another
> of the free features you get with Vonage is that you can set calls
> to your Vonage number to be forwarded to a land line or mobile if
> your Internet connection goes down for some reason at no extra cost


Free features, eh..? Is that one of the free features you pay £9.99 a
month for I wonder <g>

I'm not knocking Vonage if that's what suits you, but it always makes me
laugh when people go on about things being "free" when you still have to
pay for them one way or the other..!

Ivor



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  #10 (permalink)  
Old 07-18-2005, 06:47 AM
Tom
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Posts: n/a
Default Re: Sipgate failing again!

I had the same issue many time myself, when calling France. They can hear me
but I can't hear anything (no tone or voice). The only indication that the
call is connected is that the countdown starts on my phone.

The issues are:
* annoying for the person receiving the dead call
* call being charges each time (and connection fee is applicable)

I contacted Sipgate twice, and no replies yet, so time to look for a decent
provider with a minimum of customer support...

"Spencer" <spencer5322@mail2u.net> wrote in message
news:3jqercFrbma1U1@individual.net...
> Most of the time today, my attempted calls via sipgate don't get a ringing
> tone at my side, so as the caller, you are left not knowing whether the
> call is ringing at the other end or not! When is the service going to
> start working reliably? I'm getting peed off with the lack of reliability
> now. I am still getting callers telling me they have to re-dial several
> times before getting a connection also.
>
> Spencer
>
>




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  #11 (permalink)  
Old 07-18-2005, 01:47 PM
Chris Blunt
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Posts: n/a
Default Re: Sipgate failing again!

On Sat, 16 Jul 2005 12:07:36 +0100, Dexter@blueyonder.co.uk wrote:

>On Sat, 16 Jul 2005 13:09:41 +0800, Chris Blunt
><chris_blunt@despammed.com> wrote:
>
>
>>If a dissatisfied Sipgate user wants to switch to another provider, is
>>it possible to port the number he got from Sipgate to the new service?
>>Has anyone done this?
>>
>>Chris

>So you are considering doing the latter also are you Chris ,another of
>the free features you get with Vonage is that you can set calls to
>your Vonage number to be forwarded to a land line or mobile if your
>Internet connection goes down for some reason at no extra cost .


I might if I could take my number with me. I'm not that heavy a user,
so I can live with the occasional Sipgate outage. I'll probably move
eventually if they don't sort themselves out.

Chris


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  #12 (permalink)  
Old 07-26-2005, 09:41 AM
VoIP Knowledge
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Posts: n/a
Default Re: Sipgate failing again!

There are lots of providers out there, offering many more features than
vonage for instance. I use Voiptalk and have had no problems at all.
Although they don't do any unlimited calls packages they have something
called prepay silver, which has many more features than vonage and gives
much lower call rates as well.

The Knowledge


"Tom" <Tom@nospam.com> wrote in message
news:H_idnclZZ4L_30bfRVnytA@pipex.net...
> I had the same issue many time myself, when calling France. They can hear

me
> but I can't hear anything (no tone or voice). The only indication that the
> call is connected is that the countdown starts on my phone.
>
> The issues are:
> * annoying for the person receiving the dead call
> * call being charges each time (and connection fee is applicable)
>
> I contacted Sipgate twice, and no replies yet, so time to look for a

decent
> provider with a minimum of customer support...
>
> "Spencer" <spencer5322@mail2u.net> wrote in message
> news:3jqercFrbma1U1@individual.net...
> > Most of the time today, my attempted calls via sipgate don't get a

ringing
> > tone at my side, so as the caller, you are left not knowing whether the
> > call is ringing at the other end or not! When is the service going to
> > start working reliably? I'm getting peed off with the lack of

reliability
> > now. I am still getting callers telling me they have to re-dial several
> > times before getting a connection also.
> >
> > Spencer
> >
> >

>
>




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  #13 (permalink)  
Old 08-04-2005, 11:08 PM
Thomas Rankin
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Posts: n/a
Default Re: Sipgate failing again!

Tom wrote:
> I had the same issue many time myself, when calling France. They can hear me
> but I can't hear anything (no tone or voice). The only indication that the
> call is connected is that the countdown starts on my phone.
>
> The issues are:
> * annoying for the person receiving the dead call
> * call being charges each time (and connection fee is applicable)
>
> I contacted Sipgate twice, and no replies yet, so time to look for a decent
> provider with a minimum of customer support...
>

Am I the only person who has ever had a response from sipgate customer
support?

(Only sent them two emails, with technical queries, the first one they
took 5 days to reply, and the second less than 24 hours. Strangely the
second one was a much more complicated question.)

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  #14 (permalink)  
Old 08-05-2005, 04:48 PM
mmcclintock@gmail.com
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Posts: n/a
Default Re: Sipgate failing again!

I have had prompt responses from their customer service, but today
people have been unable to call in, it shows that have called on the
website and they have been able to leave voicemail.. but my phone does
not ring!
I can call out, no problems.


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  #15 (permalink)  
Old 08-06-2005, 12:01 AM
Thomas Rankin
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Posts: n/a
Default Re: Sipgate failing again!

Dexter@blueyonder.co.uk wrote:
> On 5 Aug 2005 08:48:17 -0700, mmcclintock@gmail.com wrote:
>
>
>>I have had prompt responses from their customer service, but today
>>people have been unable to call in, it shows that have called on the
>>website and they have been able to leave voicemail.. but my phone does
>>not ring!
>>I can call out, no problems.

>
> No service at all on my line totally dead no dial tone nothing for
> about four hours .


No dial tone? What does the log of your client say? (after all, it's not
sipgate that generate the tone).

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  #16 (permalink)  
Old 08-06-2005, 01:25 AM
Ivor Jones
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Default Re: Sipgate failing again!

Thomas Rankin wrote:
> Dexter@blueyonder.co.uk wrote:
>> On 5 Aug 2005 08:48:17 -0700, mmcclintock@gmail.com wrote:
>>
>>
>>> I have had prompt responses from their customer service, but today
>>> people have been unable to call in, it shows that have called on
>>> the website and they have been able to leave voicemail.. but my
>>> phone does not ring!
>>> I can call out, no problems.

>>
>> No service at all on my line totally dead no dial tone nothing for
>> about four hours .

>
> No dial tone? What does the log of your client say? (after all,
> it's not sipgate that generate the tone).


No problems here, believe me or do the other thing, Dex.

Ivor



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  #17 (permalink)  
Old 08-06-2005, 09:02 AM
David Floyd
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Posts: n/a
Default Re: Sipgate failing again!

In message of Fri, 5 Aug 2005, Thomas Rankin writes
>Dexter@blueyonder.co.uk wrote:
>> On 5 Aug 2005 08:48:17 -0700, mmcclintock@gmail.com wrote:
>>
>>>I have had prompt responses from their customer service, but today
>>>people have been unable to call in, it shows that have called on the
>>>website and they have been able to leave voicemail.. but my phone does
>>>not ring!
>>>I can call out, no problems.

>> No service at all on my line totally dead no dial tone nothing for
>> about four hours .

>
>No dial tone? What does the log of your client say? (after all, it's
>not sipgate that generate the tone).


Obviously I didn't see Dexter's original post as it went into the bin!
But regarding dial tone - it's Dexter's system set up that needs looking
at. Sipgate, or any other VoIP provider doesn't generate a dial tone -
it's your box that does that.

DF

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  #18 (permalink)  
Old 08-06-2005, 01:00 PM
Roger
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Posts: n/a
Default Re: Sipgate failing again!


> Obviously I didn't see Dexter's original post as it went into the bin!
> But regarding dial tone - it's Dexter's system set up that needs looking
> at. Sipgate, or any other VoIP provider doesn't generate a dial tone -
> it's your box that does that.
>
> DF

yes but if you're not registered you wont get a dial-tone



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