Sipgate Number Not Working

I changed my Sipgate number about two days ago, everything seemed to go OK.

However, now I can't receive calls from PSTN or mobiles but calls from other
Sipgate users come through OK. If I call from my Orange mobile it gives a
message 'Number not in use'. Has anybody else experienced this; if so, did
you manage to sort it and if so, how?

Thanks in advance.

Rob wrote:
> I changed my Sipgate number about two days ago, everything seemed to go OK.
>
> However, now I can't receive calls from PSTN or mobiles but calls from other
> Sipgate users come through OK. If I call from my Orange mobile it gives a
> message 'Number not in use'. Has anybody else experienced this; if so, did
> you manage to sort it and if so, how?

My sipgate number is doing this, I haven't changed it though. If I set
the timeout on the answering service to zero seconds then I can get
that, otherwise it's 'Number not in use'. I've tried it from various
mobile networks but not from another VoIP number.

"Rob" <anon@anon.com> wrote in message
news:f3eleg$seu$1@energise.enta.net
> I changed my Sipgate number about two days ago,
> everything seemed to go OK.
> However, now I can't receive calls from PSTN or mobiles
> but calls from other Sipgate users come through OK. If I
> call from my Orange mobile it gives a message 'Number not
> in use'. Has anybody else experienced this; if so, did
> you manage to sort it and if so, how?
> Thanks in advance.

What do Sipgate tech support say..?

When you say changed the number, what do you mean..? Did you just change
the PSTN number with the "change number" facility on the website..? If so,
be aware that this *doesn't* change the SIP ID, this remains as it was,
just the PSTN number changes, so you effectively now have two numbers, one
for PSTN callers and one for Sipgate callers.

Sometimes after you've done this, the database that marries the two can
get out of sync, give it a day or two longer, if it's still the same then
email support.

FWIW the website has been a bit slow lately but that shouldn't make a
difference.

Ivor

"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:5c0bliF2tqvo6U1@mid.individual.net...
> "Rob" <anon@anon.com> wrote in message
> news:f3eleg$seu$1@energise.enta.net
>> I changed my Sipgate number about two days ago,
>> everything seemed to go OK.
>> However, now I can't receive calls from PSTN or mobiles
>> but calls from other Sipgate users come through OK. If I
>> call from my Orange mobile it gives a message 'Number not
>> in use'. Has anybody else experienced this; if so, did
>> you manage to sort it and if so, how?
>> Thanks in advance.
>
> What do Sipgate tech support say..?
>
> When you say changed the number, what do you mean..? Did you just change
> the PSTN number with the "change number" facility on the website..? If so,
> be aware that this *doesn't* change the SIP ID, this remains as it was,
> just the PSTN number changes, so you effectively now have two numbers, one
> for PSTN callers and one for Sipgate callers.
>
> Sometimes after you've done this, the database that marries the two can
> get out of sync, give it a day or two longer, if it's still the same then
> email support.
>
> FWIW the website has been a bit slow lately but that shouldn't make a
> difference.
>
> Ivor
>
>>I just changed the PSTN number using the change number facility (I know
>>the SIP ID remains the same).

I have dropped Sipgate tech an email yesterday but no response yet (it is a
bank holiday after all!)

Thanks for replies.

<clavox@btinternet.com> wrote in message
news:f2so535tpqdgskghpebu2s3l6aqfun6g5n@4ax.com...
> On Mon, 28 May 2007 21:55:29 +0100, "Rob" <anon@anon.com> wrote:
>
>
>>I have dropped Sipgate tech an email yesterday but no response yet (it is
>>a
>>bank holiday after all!)
>
> You will receive a reply next year sometime when they have sobered up.

Isn't SIPgate wholly based in Germany? on the odd occassion I have contacted
them, mails back were from a german sounding person, both in name
and manner,

RH wrote:

> Isn't SIPgate wholly based in Germany? on the odd occassion I have
> contacted them, mails back were from a german sounding person, both in
> name and manner,

Yes.

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<mymail@hotmail.com> wrote in message
news:iacu53hvrrjcr5l2rhrg4kj6mmcp76pp54@4ax.com
> On Wed, 30 May 2007 12:59:09 +0100, "RH"
> <rh@no-spicedham.exelsys.com> wrote:

[snip]

> > Isn't SIPgate wholly based in Germany? on the odd
> > occassion I have contacted them, mails back were from a
> > german sounding person, both in name
> > and manner,
> >
> Course they are but they like to mislead people by using
> a co.uk address , I am much surprised that Mrs Jones
> little lad hasn't replied to this .

You leave my mother out of it. You're not fit to lick her boots.

For an answer, they don't mislead anybody. The company address is clearly
stated on the website.

Ivor