Im hoping this doesnt turn in to a Dex vs Ivor thread but after last weeks
thread I thought Id report on the following -
Yesterday and today my incoming Sipgate no has been plagued by the worst
drop outs ever to the point where I've had to put down the phone several
times. Ive then called the caller back using my voip.co.uk outgoing number
and had a crystal clear connection every time. Same phone, same ATA, same
cable connection. The conclusion I have to reach from this is that it cant
be settings as all the equipment my end is the same - it has to be ther
server end.
I've been a staunch supporter of Sipgate for a couple of years and
recommended them to quite a few people but enough's enough. I hope they sort
out their issues but this is once too often for me. I'm sure voip.co.uk
arent spotless but at the moment their performance far outweighs Sipgates.
Roger wrote:
> Im hoping this doesnt turn in to a Dex vs Ivor thread but after last
> weeks thread I thought Id report on the following -
>
> Yesterday and today my incoming Sipgate no has been plagued by the worst
> drop outs ever to the point where I've had to put down the phone several
> times. Ive then called the caller back using my voip.co.uk outgoing
> number and had a crystal clear connection every time. Same phone, same
> ATA, same cable connection. The conclusion I have to reach from this is
> that it cant be settings as all the equipment my end is the same - it
> has to be ther server end.
>
> I've been a staunch supporter of Sipgate for a couple of years and
> recommended them to quite a few people but enough's enough. I hope they
> sort out their issues but this is once too often for me. I'm sure
> voip.co.uk arent spotless but at the moment their performance far
> outweighs Sipgates.
And you just need to wait for their 'new platform' to be rolled out
(early next year) to get even better services, including voicemail
improvements and fax.
Nope, I don't work for them - just one happy voip.co.uk customer passing
on the good news they have given me.
Thus spaketh Roger:
> Im hoping this doesnt turn in to a Dex vs Ivor thread but after last
> weeks thread I thought Id report on the following -
>
> Yesterday and today my incoming Sipgate no has been plagued by the
> worst drop outs ever to the point where I've had to put down the
> phone several times. Ive then called the caller back using my
> voip.co.uk outgoing number and had a crystal clear connection every
> time. Same phone, same ATA, same cable connection. The conclusion I
> have to reach from this is that it cant be settings as all the
> equipment my end is the same - it has to be ther server end.
>
> I've been a staunch supporter of Sipgate for a couple of years and
> recommended them to quite a few people but enough's enough. I hope
> they sort out their issues but this is once too often for me. I'm
> sure voip.co.uk arent spotless but at the moment their performance
> far outweighs Sipgates.
Is this drop-out problem only happing on incoming calls or outgoing too?
> And you just need to wait for their 'new platform' to be rolled out
> (early next year) to get even better services, including voicemail
> improvements and fax.
Next year? Damn, I was hoping they had it ready by christmas.. Oh well. :)
Thus spaketh Scope:
> Bypass wrote:
>
>> And you just need to wait for their 'new platform' to be rolled out
>> (early next year) to get even better services, including voicemail
>> improvements and fax.
>
> Next year? Damn, I was hoping they had it ready by christmas.. Oh
> well. :)
> Another happy voip.co.uk customer, btw.
Is it possible to switch voicemail off with voip.co.uk ? One thing that
annoys me with some VoIP providers is the forced use of voicemail and
not being able to turn it off.
{{{{{Welcome}}}}} wrote:
> Thus spaketh Scope:
>> Bypass wrote:
>>
>>> And you just need to wait for their 'new platform' to be rolled out
>>> (early next year) to get even better services, including voicemail
>>> improvements and fax.
>>
>> Next year? Damn, I was hoping they had it ready by christmas.. Oh
>> well. :)
>> Another happy voip.co.uk customer, btw.
>
> Is it possible to switch voicemail off with voip.co.uk ? One thing that
> annoys me with some VoIP providers is the forced use of voicemail and
> not being able to turn it off.
>
>
Yes sure.. Im not using their voice mail at the moment..
On Wed, 13 Dec 2006 00:01:20 -0000, "Ivor Jones"
<ivor@despammed.invalid> wrote:
>
>
>"Roger" <roger@rwbarrett.co.uk> wrote in message
>news:1kEfh.9730$n36.8948@newsfe7-gui.ntli.net
>> Im hoping this doesnt turn in to a Dex vs Ivor thread
>
>Well it wouldn't have been if you hadn't said that..!
>
>I refuse to accept any responsibility for what Mr. Ronald Chew will now
>spew forth.
>
>Ivor
I think that voip.co.uk offer a reliable service. Their voicemail is
crap but then I don't use it.
Where they have fallen down, for me, is on the web site software. Back
in March/April time the charging went wrong. I have made various pleas
for my account balance to be corrected but there has been no
improvement. I wasn't prepared to credit my account, for another year,
until it was - I am still waiting. Hence, I am now using Vyke and,
I think, I will do so for at least the next 6 months. I may go back to
voip.co.uk if they sort out my account. The admin always replies to
emails but, I am sorry to say, that the technical side is lacking. The
admin says that the tech side will do something but they don't in my
experience. It must have been at the beginning of the year when I was
told the voicemail was going to be improved - it hasn't altered a jot.
I still think that voip.co.uk are good but they do need to get their
act together and not make false promises to customers.
In my experience it is better to say no to a customer than make a
false promise. It is also a good idea to add time to when an outcome
can be expected - if can you deliver before the date then the customer
is especially pleased.
Brian A presented the following explanation :
> On Wed, 13 Dec 2006 00:01:20 -0000, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
>>
>>
>> "Roger" <roger@rwbarrett.co.uk> wrote in message
>> news:1kEfh.9730$n36.8948@newsfe7-gui.ntli.net
>>> Im hoping this doesnt turn in to a Dex vs Ivor thread
>>
>> Well it wouldn't have been if you hadn't said that..!
>>
>> I refuse to accept any responsibility for what Mr. Ronald Chew will now
>> spew forth.
>>
>> Ivor
> I think that voip.co.uk offer a reliable service. Their voicemail is
> crap but then I don't use it.
> Where they have fallen down, for me, is on the web site software. Back
> in March/April time the charging went wrong. I have made various pleas
> for my account balance to be corrected but there has been no
> improvement. I wasn't prepared to credit my account, for another year,
> until it was - I am still waiting. Hence, I am now using Vyke and,
> I think, I will do so for at least the next 6 months. I may go back to
> voip.co.uk if they sort out my account. The admin always replies to
> emails but, I am sorry to say, that the technical side is lacking. The
> admin says that the tech side will do something but they don't in my
> experience. It must have been at the beginning of the year when I was
> told the voicemail was going to be improved - it hasn't altered a jot.
> I still think that voip.co.uk are good but they do need to get their
> act together and not make false promises to customers.
> In my experience it is better to say no to a customer than make a
> false promise. It is also a good idea to add time to when an outcome
> can be expected - if can you deliver before the date then the customer
> is especially pleased.
I am surprised it hasn't been corrected.
I had an issue with the £1.99 package - it didn't auto-renew, so each
month for two months (2nd & 3rd) calls were being charged at the flat
rate.
Credits were raised very quickly on both occasions to correct the
errors.
On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
wrote:
>I am surprised it hasn't been corrected.
I'm not.
>
>I had an issue with the £1.99 package - it didn't auto-renew, so each
>month for two months (2nd & 3rd) calls were being charged at the flat
>rate.
My annual package ran out, and despite several requests and a few
promises to fix it, they have been unable to renew it.
>Credits were raised very quickly on both occasions to correct the
>errors
I think their service is fine, and their technical support is great,
but unless they can renew my annual package, I've little choice but to
look for another voip supplier.
>On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
>wrote:
>
>>I am surprised it hasn't been corrected.
>
>I'm not.
>>
>>I had an issue with the £1.99 package - it didn't auto-renew, so each
>>month for two months (2nd & 3rd) calls were being charged at the flat
>>rate.
>
>My annual package ran out, and despite several requests and a few
>promises to fix it, they have been unable to renew it.
>
>>Credits were raised very quickly on both occasions to correct the
>>errors
>
>I think their service is fine, and their technical support is great,
>but unless they can renew my annual package, I've little choice but to
>look for another voip supplier.
I think that just sums it up. One of the most important things in
business it to facilitate easy access to products and to paying money.
They run a good phone service but make it hard for some customers to
pay.
Remove 'no_spam_' from email address.
In message of Wed, 13 Dec 2006, writes
>On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
>wrote:
>
>>I am surprised it hasn't been corrected.
>
>I'm not.
>>
>>I had an issue with the £1.99 package - it didn't auto-renew, so each
>>month for two months (2nd & 3rd) calls were being charged at the flat
>>rate.
>
>My annual package ran out, and despite several requests and a few
>promises to fix it, they have been unable to renew it.
>
>>Credits were raised very quickly on both occasions to correct the
>>errors
>
>I think their service is fine, and their technical support is great,
>but unless they can renew my annual package, I've little choice but to
>look for another voip supplier.
Well (last month) I kept on top of the emails on the raised ticket about
this and Chris renewed my annual package 'manually' (he said). You need
to keep nagging away.
On Thu, 14 Dec 2006 10:51:26 +0000, David Floyd <david@floyd.org.uk>
wrote:
>In message of Wed, 13 Dec 2006, writes
>>On Wed, 13 Dec 2006 21:56:53 GMT, Jono <nothanks@blueyonder.invalid>
>>wrote:
>>
>>>I am surprised it hasn't been corrected.
>>
>>I'm not.
>>>
>>>I had an issue with the £1.99 package - it didn't auto-renew, so each
>>>month for two months (2nd & 3rd) calls were being charged at the flat
>>>rate.
>>
>>My annual package ran out, and despite several requests and a few
>>promises to fix it, they have been unable to renew it.
>>
>>>Credits were raised very quickly on both occasions to correct the
>>>errors
>>
>>I think their service is fine, and their technical support is great,
>>but unless they can renew my annual package, I've little choice but to
>>look for another voip supplier.
>
>Well (last month) I kept on top of the emails on the raised ticket about
>this and Chris renewed my annual package 'manually' (he said). You need
>to keep nagging away.
>
>David
Chris told me that the alterations I needed to my account required
'technical' to do it. So I wasn't so lucky.
>On Thu, 14 Dec 2006 10:51:26 +0000, David Floyd <david@floyd.org.uk>
>wrote:
>
>>You need
>>to keep nagging away.
>
>I think you're right. I got a reply from Chris today, saying he'd get
>the technical people to sort it. Let's hope it happens this time.
I hope that you are lucky but, from my experience, if it is being
passed to the technical department, it is as good as being filed in
the bin.
Remove 'no_spam_' from email address.
>>I hope that you are lucky but, from my experience, if it is being
>>passed to the technical department, it is as good as being filed in
>>the bin.
>
>So far, that has been my experience.
Update:
They've now sorted the problem, refunded the charges and given a
fiver's credit as well.
Sipgate vs VOIP.CO.UK - the results 
Linear Mode
