As a complete newbie to VOIP I thought I'd try a Sipgate account.
I've had no problems installing the Grandstream Budgetone 100 onto my
Draytek router.
My problem is that I cannot get the Sipgate website to debit my credit card
so that I can start to make outgoing calls. I've obtained a Security code by
dialling 10200. I've entered my credit card details correctly (trying three
different cards across three separate PCs in case it was a PC error at my
end). The credit cards are all perfectly valid etc.
All that happens after I submit my details is an error message on the
results page. This (so helpfully) tells me to 'Enter Valid Data' or 'Enter
Valid Security Code' and provides a 'Back' link.
So far as the security code goes, it's a four digit number. I've noticed,
however that the field on the website will accept up to six digits. Attempts
to preface the four digit code with 00 have had no effect on the error
messages.
I've e-mailed Sipgate about it, but reading some of the posts on here it
seems that I may have to wait for a week for them to reply.
All I want to do is give them some bl***y money!
If anybody knows of a fix or workaround I'd be grateful to hear it. I know I
could credit the account from my Bank Account (after a four day delay), but
the experience so far is making me wonder whether this is a company that
wants to be taken seriously!
> So far as the security code goes, it's a four digit number. I've noticed,
> however that the field on the website will accept up to six digits.
> Attempts
> to preface the four digit code with 00 have had no effect on the error
> messages.
Is the security code not the three digit number on the signature strip of
the card?
"Sparks" <this@is.invalid> wrote in message
news:4316c81e$0$38041$bed64819@news.gradwell.net.. .
>
> Is the security code not the three digit number on the signature strip of
> the card?
>
> ..or does it ask for that somewhere else!?
>
> Sparks...
>
>
No, it's not the same thing (and it does ask for it elsewhere on the form).
The first time you credit (or attempt to credit!) the account you have to
call 10200 and an automated voice provides a four-digit security code.
"UKHierarchy" <UK@Hierarchy.uk> wrote in message
news:1HARe.3921$k4.3063@newsfe4-win.ntli.net...
>
> <Dexter@blueyonder.co.uk> wrote in message
>
> > service go with a decent ENGLISH provider
>
> www.vonage.co.uk
>
Amazingly enough, Sipgate have solved the problem. They've removed the need
for a security number, so the card now goes through as on any normal online
payment facility.
The only problem is that now I think I've knackered my phone! I'll go away
and write out 'I must not fiddle with settings when things are working' 1000
times!
<Dexter@blueyonder.co.uk> wrote in message
news:id3bh1d539nfr9omk3ulje4rkk193vgqdk@4ax.com...
> On Thu, 01 Sep 2005 10:26:05 GMT, "UKHierarchy" <UK@Hierarchy.uk>
> wrote:
>
>>
>><Dexter@blueyonder.co.uk> wrote in message
>>
>>> service go with a decent ENGLISH provider
>>
>>www.vonage.co.uk
>>
> Vonage aren't an English company they are bloody yanks who's fellow
> countrymen can't be bothered to go to help severe hurricane victims
> until three days after the hurricane had stuck .
ahh but you use www.vonage.co.uk dont you dex and arent you HAPPY with their
service so far.
"Jim Rainford" <frederickjames@hotmail.com> wrote in message
news:4316ded3$0$306$da0feed9@news.zen.co.uk...
>
> "UKHierarchy" <UK@Hierarchy.uk> wrote in message
> news:1HARe.3921$k4.3063@newsfe4-win.ntli.net...
> >
> > <Dexter@blueyonder.co.uk> wrote in message
> >
> > > service go with a decent ENGLISH provider
> >
> > www.vonage.co.uk
> >
>
> Amazingly enough, Sipgate have solved the problem. They've removed the
need
> for a security number, so the card now goes through as on any normal
online
> payment facility.
>
I do hope you dont mean the 3 digit number on the sig strip !!
"Ian" <spam"AT"bathfordhill.co.uk> wrote in message
news:11he2k37snbkoa2@corp.supernews.com...
>
> "Jim Rainford" <frederickjames@hotmail.com> wrote in message
> news:4316ded3$0$306$da0feed9@news.zen.co.uk...
> >
> > "UKHierarchy" <UK@Hierarchy.uk> wrote in message
> > news:1HARe.3921$k4.3063@newsfe4-win.ntli.net...
> > >
> > > <Dexter@blueyonder.co.uk> wrote in message
> > >
> > > > service go with a decent ENGLISH provider
> > >
> > > www.vonage.co.uk
> > >
> >
> > Amazingly enough, Sipgate have solved the problem. They've removed the
> need
> > for a security number, so the card now goes through as on any normal
> online
> > payment facility.
> >
> I do hope you dont mean the 3 digit number on the sig strip !!
>
>
"Jim Rainford" <frederickjames@hotmail.com> wrote in
message news:4316c00d$0$23392$da0feed9@news.zen.co.uk
[snip]
> I've e-mailed Sipgate about it, but reading some of the
> posts on here it seems that I may have to wait for a week
> for them to reply.
Don't believe everything Dex and Stefan tell you.
> All I want to do is give them some bl***y money!
This is a feature that has been added since I last credited my accounts,
so I can't comment from experience, but I will see if I can find out any
info. Incidentally, forgive me if I am stating the obvious, but you have
entered the 3 digit code from the signature strip on the card, haven't
you..? I have forgotten this on one or two occasions on other sites (not
Sipgate). The code from 10200 is definitely 4 digits though and shouldn't
need any digits prefixing it.
Another thing springs to mind is are you entering the card number with or
without spaces between the groups of 4 digits..? Some sites will accept
the number with or without spaces, others demand one or the other format,
so try both.
> If anybody knows of a fix or workaround I'd be grateful
> to hear it. I know I could credit the account from my
> Bank Account (after a four day delay), but the experience
> so far is making me wonder whether this is a company that
> wants to be taken seriously!
Like I said, don't believe everything you read on this or any other group.
Every website in existence has had problems from time to time, I know, I
have had to sort out one or two..!
"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3np67iF2m7c0U1@individual.net...
>
well you cant take ivors advice but you will find dex is correct, him and
many others have waited weeks to get a reply, others have never even got a
reply, watch out for the weekends though because thats when they head out
from friday early to the bars and shut up shop completely.
"UKHierarchy" <UK@Hierarchy.uk> wrote in message
news:jkKRe.1587$t_4.547@newsfe2-win.ntli.net
> "Ivor Jones" <ivor@despammed.invalid> wrote in message
> news:3np67iF2m7c0U1@individual.net...
> >
>
>
> well you cant take ivors advice but you will find dex is
> correct, him and many others have waited weeks to get a
> reply, others have never even got a reply, watch out for
> the weekends though because thats when they head out from
> friday early to the bars and shut up shop completely.
And others (not just me) have had replies within hours. They are on record
in this group saying so.
"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3npal3F2mrmnU1@individual.net...
> And others (not just me) have had replies within hours. They are on record
> in this group saying so.
>
> Ivor
>
>
ahh yes that would be becuase of your direct link wouldnt it eyevor PS youre
still too good to be a bus driver you know
<James@blueyonder.co.uk> wrote in message
news:keueh1997tdob6hlv2lea5tlp3gmefu4t7@4ax.com...
> On Thu, 1 Sep 2005 22:37:36 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
>>
>>
>>"UKHierarchy" <UK@Hierarchy.uk> wrote in message
>>news:jkKRe.1587$t_4.547@newsfe2-win.ntli.net
>>> "Ivor Jones" <ivor@despammed.invalid> wrote in message
>>> news:3np67iF2m7c0U1@individual.net...
>>> >
>>>
>>>
>>> well you cant take ivors advice but you will find dex is
>>> correct, him and many others have waited weeks to get a
>>> reply, others have never even got a reply, watch out for
>>> the weekends though because thats when they head out from
>>> friday early to the bars and shut up shop completely.
>>
>>And others (not just me) have had replies within hours. They are on record
>>in this group saying so.
>>
>>Ivor
>>
> All depends on whether you have undisclosed interests in Sipgate or
> not has to how soon the one member of staff who seems to be Sipgate
> decides to reply to any emails .
>
OMG how true . didnt your reaise thse krauts pack up at the office every
friday and clear off to the pub every and all weekend, the one memeber of
staff pops on here i belive occasionally , ivor are you their?
<James@blueyonder.co.uk> wrote in message
news:keueh1997tdob6hlv2lea5tlp3gmefu4t7@4ax.com
[snip]
> All depends on whether you have undisclosed interests in
> Sipgate or not has to how soon the one member of staff
> who seems to be Sipgate decides to reply to any emails .
If that's what you choose to believe. I repeat, others apart from me have
had fast replies from Sipgate. Look the messages up for yourself.
"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3npcadF2m4lpU1@individual.net...
> If that's what you choose to believe. I repeat, others apart from me have
> had fast replies from Sipgate. Look the messages up for yourself.
>
> Ivor
>
>
ivor we all know the truth your in the employ of sipgate arent you, the
truth will out eventually you know?
"UKHierarchy" <UK@Hierarchy.uk> wrote in message
news:2_KRe.16505$x4.15076@newsfe3-gui.ntli.net
> "Ivor Jones" <ivor@despammed.invalid> wrote in message
> news:3npcadF2m4lpU1@individual.net...
>
> > If that's what you choose to believe. I repeat, others
> > apart from me have had fast replies from Sipgate. Look
> > the messages up for yourself. Ivor
>
> ivor we all know the truth your in the employ of sipgate
> arent you, the truth will out eventually you know?
I wish I were, the pay is almost certainly a lot more than I get at the
moment..!
"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3npcirF2o56nU1@individual.net...
>
>
> "UKHierarchy" <UK@Hierarchy.uk> wrote in message
> news:2_KRe.16505$x4.15076@newsfe3-gui.ntli.net
>> "Ivor Jones" <ivor@despammed.invalid> wrote in message
>> news:3npcadF2m4lpU1@individual.net...
>>
>> > If that's what you choose to believe. I repeat, others
>> > apart from me have had fast replies from Sipgate. Look
>> > the messages up for yourself. Ivor
>>
>> ivor we all know the truth your in the employ of sipgate
>> arent you, the truth will out eventually you know?
>
> I wish I were, the pay is almost certainly a lot more than I get at the
> moment..!
>
> Ivor
>
>
ivor please do me one favour and explain why you didnt take up a technical
career of some sort , you are clearly very knowledgeabl about voip and other
issues connected, i genuinely think you could be earning twice as much in
this line as opposed to transport, not having a go just surprised your
talents are put to better use.
UKHierarchy wrote:
> "Ivor Jones" <ivor@despammed.invalid> wrote in message
> news:3npal3F2mrmnU1@individual.net...
>
>>And others (not just me) have had replies within hours. They are on record
>>in this group saying so.
>>
>>Ivor
>>
>
> ahh yes that would be becuase of your direct link wouldnt it eyevor PS youre
> still too good to be a bus driver you know
>
I don't get it, What's wrong with being a bus driver, it's an honest job
for an honest wage.
It's not as if he said that he committed insurance fraud for a living.
Having some problems with Sipgate myself at moment, unreliable geo-
number.
Email replies from Sipgate support have been in minutes generally,
though weekends are obviously important to them in Germany ;-)
Haven`t got to the bottom of the problem yet due to my not having the
time,not due to Sipgate support who have even attempted to phone me
back to discuss the problem.
No, I don`t have any financial interest in Sipgate and am disturbed at
the current lack of reliablity. Though the level of support given does
make me feel that perseverance is worthwhile, one hopes...
"Adam Aglionby" <ledlight@gmail.com> wrote in message
news:1125619644.119837.244160@g43g2000cwa.googlegr oups.com
> Having some problems with Sipgate myself at moment,
> unreliable geo- number.
Can you give me a bit more information..? In what way unreliable..? I've
had three numbers for almost a year and no problems related directly to
the numbers, although there have obviously been problems elsewhere.
> Email replies from Sipgate support have been in minutes
> generally, though weekends are obviously important to
> them in Germany ;-)
>
> Haven`t got to the bottom of the problem yet due to my
> not having the time,not due to Sipgate support who have
> even attempted to phone me back to discuss the problem.
There you are, Stefan. Proof that what I say is correct. Apologies Adam
for using you as part of my dispute with these "gentlemen", I promise not
to do so again, but I had to make a point..!
> No, I don`t have any financial interest in Sipgate and
> am disturbed at the current lack of reliablity. Though
> the level of support given does make me feel that
> perseverance is worthwhile, one hopes...
>
> Adam
The system has been very reliable here recently, what few problems there
have been, have been very quickly resolved. Although Dex and Stefan will
claim that this is due to my alleged "involvement" with them, of course
;-)
<Dexter@blueyonder.co.uk> wrote in message
news:b9ndh11n3uuid2bsea22n2c2rkjo7usd90@4ax.com
> On Fri, 2 Sep 2005 01:25:06 +0100, "Ivor Jones"
> <ivor@despammed.invalid> wrote:
>
>
> > The system has been very reliable here recently, what
> > few problems there have been, have been very quickly
> > resolved. Although Dex and Stefan will claim that this
> > is due to my alleged "involvement" with them, of course
>
> I note you are steering clear of mentioning the Voicemail
> system that has been in beta since the year dot and
> hasn't worked since day one Ivor .
Works for me.
> Your involvement with Sipgate isn't " alleged" you have
> admitted in public that you have an interest in Sipgate
> and while you keep refusing to disclose just what that
> interest is one can only speculate that it is either that
> you are secretly employed by Sipgate or you have some
> financial involvement in the company .
"Ivor Jones" <ivor@despammed.invalid> wrote in message
news:3nriggF2utqdU1@individual.net...
> Speculate away.
>
noo speculation about it, i now belive your bus driver story is a mere cover
for the truth about you and sipgate, i will get to the bottom of it shortly
eyevor you know.
--
----
"Sometimes I worry about being a success in a mediocre world."
<Dexter@blueyonder.co.uk> wrote in message
news:q2ieh15en2o3saqrurkaurje1meeg39n08@4ax.com...
> On Fri, 02 Sep 2005 18:13:52 GMT, "UKHierarchy"
..
> It really puzzles me why everything appertaining to Sipgate works for
> Ivor yet something's don't for other people .
im sure a lot of peole feel the same way its just their scared to speak up
for fear of upsetting eyevor jones and his cronies at sipgates office, oh
look its the weekend, no doubt the crauts will have cleared off from the
office to the pub without a care in the orld for any pissgate customers huh?
--
----
"Sometimes I worry about being a success in a mediocre world."
Dexter@blueyonder.co.uk wrote:
> On Fri, 02 Sep 2005 18:13:52 GMT, "UKHierarchy" <UK@Hierarchy.uk>
> wrote:
>
>
>>"Ivor Jones" <ivor@despammed.invalid> wrote in message
>>news:3nriggF2utqdU1@individual.net...
>>
>>
>>>Speculate away.
>>>
>>
>>noo speculation about it, i now belive your bus driver story is a mere cover
>>for the truth about you and sipgate, i will get to the bottom of it shortly
>>eyevor you know.
>
> It really puzzles me why everything appertaining to Sipgate works for
> Ivor yet something's don't for other people .
Pass, fwiw, I never had a problem with their voicemail either (although
I don't use it anymore).
>
>
><James@blueyonder.co.uk> wrote in message
>news:keueh1997tdob6hlv2lea5tlp3gmefu4t7@4ax.com
>
>[snip]
>
>> All depends on whether you have undisclosed interests in
>> Sipgate or not has to how soon the one member of staff
>> who seems to be Sipgate decides to reply to any emails .
>
>If that's what you choose to believe. I repeat, others apart from me have
>had fast replies from Sipgate. Look the messages up for yourself.
I'm sure you have had quick replies, and so have I, but the fact
remains that *all* their customers should normally receive replies
within a reasonable period of time. Its clear that there are
significant numbers of customers who Sipgate are failing to provide an
adequate level of service to, which is why we see so many complaints
about them here.
<Dexter@blueyonder.co.uk> wrote in message
news:sclih19d14osdf29ffjqh1fcekjpt526ma@4ax.com
> On Sun, 04 Sep 2005 14:50:53 +0800, Chris Blunt
> <chris_blunt@despammed.com> wrote:
> > Its clear that there are
> > significant numbers of customers who Sipgate are
> > failing to provide an adequate level of service to,
> > which is why we see so many complaints about them here.
> It is also very clear Chris that the Sipgate UK customer
> service manager will ever agree that Sipgate can ever be
> at fault in any way.
Of course they can be at fault, just not 100% of the time as you would
have people believe.
And you'll never agree that they've ever done anything right, so why you
keep going on about it is a mystery to me and a lot of other people.
> And you'll never agree that they've ever done anything right, so why you
> keep going on about it is a mystery to me and a lot of other people.
After reading back through a few of his posts I get the sneaking
suspicion that just maybe the fact that they're German might have
something to do with it.
Thus spaketh Ivor Jones:
> "Thomas Rankin" <tom@sanguinarius.dyndns.org> wrote in
> message news:VrMRe.4757$Ys5.1814@newsfe7-gui.ntli.net
>
> [snip]
>
> I don't get it, What's wrong with being a bus driver,
>> it's an honest job for an honest wage.
>
> But not much of one :-(
>
> Try and ignore him, it's just Stefan being Stefan.
>
> Ivor
Thus spaketh UKHierarchy:
> "Ivor Jones" <ivor@despammed.invalid> wrote in message
> news:3npal3F2mrmnU1@individual.net...
>
>> And others (not just me) have had replies within hours. They are on
>> record in this group saying so.
>>
>> Ivor
>>
>>
> ahh yes that would be becuase of your direct link wouldnt it eyevor
> PS youre still too good to be a bus driver you know
Sipgate Website - Can't Credit Account 
Linear Mode
