SPA3000 and the pstn line

My SPA3000 will no longer dial out over the pstn line. When I try I get
the 'reorder' tone, which, according to the manual happens when an
outgoing call fails. Incoming pstn calls work ok so I assume that there
is not a cable problem. Monitoring the pstn line show that the spa does
not seize the line.

My dial plan contains the following: 1471<:@gw0>|0800xx.<:@gw0>

Any ideas where I should start to look for the problem or have I missed
any settings?

Ian Pawson explained :
> My SPA3000 will no longer dial out over the pstn line. When I try I get
> the 'reorder' tone, which, according to the manual happens when an
> outgoing call fails. Incoming pstn calls work ok so I assume that there
> is not a cable problem. Monitoring the pstn line show that the spa does
> not seize the line.
>
> My dial plan contains the following: 1471<:@gw0>|0800xx.<:@gw0>
>
> Any ideas where I should start to look for the problem or have I missed
> any settings?

Have you power cycled it since?

Jono wrote:
> Ian Pawson explained :
>> My SPA3000 will no longer dial out over the pstn line. When I try I get
>> the 'reorder' tone, which, according to the manual happens when an
>> outgoing call fails. Incoming pstn calls work ok so I assume that there
>> is not a cable problem. Monitoring the pstn line show that the spa does
>> not seize the line.
>>
>> My dial plan contains the following: 1471<:@gw0>|0800xx.<:@gw0>
>>
>> Any ideas where I should start to look for the problem or have I missed
>> any settings?
>
> Have you power cycled it since?
>
>
Yes, when I power it off the pstn line is put through to the phone and I
can dial out so the relay must be working ok.

On Tue, 05 Sep 2006 07:54:56 +0000, Ian Pawson wrote:

> My SPA3000 will no longer dial out over the pstn line. When I try I get
> the 'reorder' tone, which, according to the manual happens when an
> outgoing call fails. Incoming pstn calls work ok so I assume that there
> is not a cable problem. Monitoring the pstn line show that the spa does
> not seize the line.
>
> My dial plan contains the following: 1471<:@gw0>|0800xx.<:@gw0>
>
> Any ideas where I should start to look for the problem or have I missed
> any settings?

You need to enable the "VOIP to PSTN gateway Enable" option.

Wira One wrote:
> On Tue, 05 Sep 2006 07:54:56 +0000, Ian Pawson wrote:
>
>> My SPA3000 will no longer dial out over the pstn line. When I try I get
>> the 'reorder' tone, which, according to the manual happens when an
>> outgoing call fails. Incoming pstn calls work ok so I assume that there
>> is not a cable problem. Monitoring the pstn line show that the spa does
>> not seize the line.
>>
>> My dial plan contains the following: 1471<:@gw0>|0800xx.<:@gw0>
>>
>> Any ideas where I should start to look for the problem or have I missed
>> any settings?
>
> You need to enable the "VOIP to PSTN gateway Enable" option.
>
Sir, you are a gent. That did indeed fix the problem.