10-26-2007, 07:56 AM
| | Re: Trixbox voice message for diverted calls
In article <email@example.com. com>,
Alister <firstname.lastname@example.org> wrote:
>This may be a question with a simple answer, but i would be grateful
>for any help.
>We run a trixbox connected to the PSTN through voiptalk. On occasions
>we need to divert incoming calls
>for local extensions to mobile phone numbers for people out of the
>The problem is that when someone rings a direct line for the diverted
>extension, all they hear is ring tone
>while the call is routed from voiptalk to the trixbox and then out to
>the mobile provider and then to the
>mobile phone. This can be upwards of 20 rings before the phone is
>connected, and we are finding
>that callers give up and hang up before the mobile has started
This suggests that there is a problem/fault somewhere, however I
don't know how trixbox handles this (I do custom dialplans in
asterisk rather than use pre-canned ones)
But it could be that dialling the mobile does indeed take a long time -
I presume you've tried it from the trixbox directly via voiptalk?
>Is there any way that trixbox can play an audio message along the
>lines of "your call is being diverted,
>please hold the line" instead of just giving ring tone?
Not hard to do, (in a custom written asterisk dialplan) but it requires
the asterisk to answer the call, thus immediately incuring call charges
to the caller at that point.
>Call diversion to the mobiles is done using *72 in the normal way, but
>I cannot see any way of setting
>this to provide a voice prompt.
I don't know enough about tricbox to advise how this is done there, what
I'd suggest is seeing what trixbox/freepbx forums, etc. are avalable
and asking there for the specifics.
>I hasten to add that whilst not a complete newbie, I would be first to
>admit ignorance of the finer details
>of trixbox and asterisk, and what I want may seem obvious to the rest
I went down the custom dialplan route to give me finer control
over the system - bit of a steep learning curve, but it's been
well worth it in the long run.