Trixbox voice message for diverted calls

Hi,

This may be a question with a simple answer, but i would be grateful
for any help.

We run a trixbox connected to the PSTN through voiptalk. On occasions
we need to divert incoming calls
for local extensions to mobile phone numbers for people out of the
office.

The problem is that when someone rings a direct line for the diverted
extension, all they hear is ring tone
while the call is routed from voiptalk to the trixbox and then out to
the mobile provider and then to the
mobile phone. This can be upwards of 20 rings before the phone is
connected, and we are finding
that callers give up and hang up before the mobile has started
ringing.

Is there any way that trixbox can play an audio message along the
lines of "your call is being diverted,
please hold the line" instead of just giving ring tone?

Call diversion to the mobiles is done using *72 in the normal way, but
I cannot see any way of setting
this to provide a voice prompt.

I hasten to add that whilst not a complete newbie, I would be first to
admit ignorance of the finer details
of trixbox and asterisk, and what I want may seem obvious to the rest
of you.

Any help gratefully received,

Thanks in advance

Alister.

Alister wrote:
> Hi,
>
> This may be a question with a simple answer, but i would be grateful
> for any help.
>
> We run a trixbox connected to the PSTN through voiptalk. On occasions
> we need to divert incoming calls
> for local extensions to mobile phone numbers for people out of the
> office.
>
> The problem is that when someone rings a direct line for the diverted
> extension, all they hear is ring tone
> while the call is routed from voiptalk to the trixbox and then out to
> the mobile provider and then to the
> mobile phone. This can be upwards of 20 rings before the phone is
> connected, and we are finding
> that callers give up and hang up before the mobile has started
> ringing.
>
> Is there any way that trixbox can play an audio message along the
> lines of "your call is being diverted,
> please hold the line" instead of just giving ring tone?
>
> Call diversion to the mobiles is done using *72 in the normal way, but
> I cannot see any way of setting
> this to provide a voice prompt.

Follow me might be more suitable as you can set an announcment for the
caller

On Oct 25, 6:42 pm, Desk Rabbit <nos...@example.com> wrote:
> Alister wrote:
> > Hi,
>
> > This may be a question with a simple answer, but i would be grateful
> > for any help.
>
> > We run a trixbox connected to the PSTN through voiptalk. On occasions
> > we need to divert incoming calls
> > for local extensions to mobile phone numbers for people out of the
> > office.
>
> > The problem is that when someone rings a direct line for the diverted
> > extension, all they hear is ring tone
> > while the call is routed from voiptalk to the trixbox and then out to
> > the mobile provider and then to the
> > mobile phone. This can be upwards of 20 rings before the phone is
> > connected, and we are finding
> > that callers give up and hang up before the mobile has started
> > ringing.
>
> > Is there any way that trixbox can play an audio message along the
> > lines of "your call is being diverted,
> > please hold the line" instead of just giving ring tone?
>
> > Call diversion to the mobiles is done using *72 in the normal way, but
> > I cannot see any way of setting
> > this to provide a voice prompt.
>
> Follow me might be more suitable as you can set an announcment for the
> caller- Hide quoted text -
>
> - Show quoted text -

Yes, I agree in the normal course of events that may be true.

Unfortunately, I already have follow me set to ring a ring group of
associated local phones for these extensions, and
don't want to mess with that.

Also, ideally this should be something that individual users can set
from their phone (like divert) without bothering
me every time they want to leave the office!

Thanks for your suggestion,

Alister

In article <1193328128.730877.144780@o3g2000hsb.googlegroups. com>,
Alister <alister.gcs@hotmail.co.uk> wrote:
>Hi,
>
>This may be a question with a simple answer, but i would be grateful
>for any help.
>
>We run a trixbox connected to the PSTN through voiptalk. On occasions
>we need to divert incoming calls
>for local extensions to mobile phone numbers for people out of the
>office.
>
>The problem is that when someone rings a direct line for the diverted
>extension, all they hear is ring tone
>while the call is routed from voiptalk to the trixbox and then out to
>the mobile provider and then to the
>mobile phone. This can be upwards of 20 rings before the phone is
>connected, and we are finding
>that callers give up and hang up before the mobile has started
>ringing.

This suggests that there is a problem/fault somewhere, however I
don't know how trixbox handles this (I do custom dialplans in
asterisk rather than use pre-canned ones)

But it could be that dialling the mobile does indeed take a long time -
I presume you've tried it from the trixbox directly via voiptalk?

>Is there any way that trixbox can play an audio message along the
>lines of "your call is being diverted,
>please hold the line" instead of just giving ring tone?

Not hard to do, (in a custom written asterisk dialplan) but it requires
the asterisk to answer the call, thus immediately incuring call charges
to the caller at that point.

>Call diversion to the mobiles is done using *72 in the normal way, but
>I cannot see any way of setting
>this to provide a voice prompt.

I don't know enough about tricbox to advise how this is done there, what
I'd suggest is seeing what trixbox/freepbx forums, etc. are avalable
and asking there for the specifics.

>I hasten to add that whilst not a complete newbie, I would be first to
>admit ignorance of the finer details
>of trixbox and asterisk, and what I want may seem obvious to the rest
>of you.

I went down the custom dialplan route to give me finer control
over the system - bit of a steep learning curve, but it's been
well worth it in the long run.

Gordon