"David Floyd" <david@floyd.org.uk> wrote in message
news:EcAWvMAs0BRHFw$c@127.0.0.1...
> Once again lines are not registering. Happened yesterday as well.
>
> Seems to be happening on a daily basis now - very disappointing.
>
> DF
same here
In message of Wed, 21 Nov 2007, Ed Straker writes
>On Wed, 21 Nov 2007 11:57:32 +0000, David Floyd <david@floyd.org.uk>
>wrote:
>
>>Once again lines are not registering. Happened yesterday as well.
>
>>Seems to be happening on a daily basis now - very disappointing.
>
>Same here. However, if you change your proxy back to
>registrar.voip.co.uk then you can log on to the old platform, for the
>time being.
In message <EcAWvMAs0BRHFw$c@127.0.0.1>, David Floyd
<david@floyd.org.uk> writes
>Once again lines are not registering. Happened yesterday as well.
>
>Seems to be happening on a daily basis now - very disappointing.
>
>DF
In message <nc98k3lbmpga8v6opunhdndgbhucmpt1eo@4ax.com>, mymail@hotmail.com writes
>
>
>Very disappointing David did you say !!!!! voip.co.uk are rapidly
>turning out to be the worst voip provider that are based in the UK
>,the carry on with this lot of late is enough to make me go back to
>bloody SIPGATE .
I Don't believe it.
Did you see this Ivor ?
Please make note for future reference ;-)
"Iain" <no-one@hairydog.co.uk> wrote in message
news:1195651719.70503.0@iris.uk.clara.net...
> Spock ‹(•¿•)› wrote:
>
>>
>> It is back up now at 12:43.
>
> And back down again a few minutes later. Clearly they have a problem they
> are working on.
>
> Iain
Working here 14:30 on new system.
I have to admit they do seem to be going down hill fast, what with no
services to even sign up to.
>
> Working here 14:30 on new system.
>
> I have to admit they do seem to be going down hill fast, what with no
> services to even sign up to.
They rolld out their new platform earlier this week, and clearly there
are some teething troubles with it. If you think that's going down hill
fast, I think you're daft.
However, I am not inmpressed that they now seek to blame the
registration failures on the devices failing to handle SRV properly. If
that was true (and I have no reason to believe it), how come they didn't
notice that all the common ATA devices in use don't support it?
> This whole fiasco over the last few weeks to me smacks of big changes
> in leadership or perhaps more to the point ownership !!!! ,I have seen
> this happen quite a few times when an excellent company suddenly turns
> sour with no apparent reason .
What utter drivel! The two people who have emailed me today are Chris
and Toby, the same people as ever.
There was a known problem with their platform and the replacment has
been in beta for several weeks (months). It proved to be good and they
have now rolled the new platform out to production. A few teething
troubles are to be expected with a change of that nature.
> One example being the ISP Freedom to Surf a perfectly good ISP that
> was until they secretly sold out to Pipex then the whole thing went
> tits up .
The essential difference is that voip.co.uk has nit just been sold to
****** Pipex.
> However, I am not inmpressed that they now seek to blame the
> registration failures on the devices failing to handle SRV properly. If
> that was true (and I have no reason to believe it), how come they didn't
> notice that all the common ATA devices in use don't support it?
Seems that I was being a bit unfair. Chris and Theo have got me sorted
out.
My PAP2 is now up and running with SRV registration: needed several
parameters altered from what they were (not sure if they were the defaults)
From last weekend until last night I was able to make outgoing calls
(most of the time) but incoming always went directly to voicemail.
I had several mail transactions with Chris who was, as ever, very
helpful. Most importantly even though my Sipura SPA2000 ATA was showing
as registered at my end it was not at theirs.
Then last night I discovered a box in the SPA2000 set-up which said 'Use
DNS SRV' and 'DNS SRV auto prefix' Set them both to yes and bingo it all
sprang to life.
It begs the question that if it has never been to the DNS server in the
past how come it was working for over six months until their changes
this last weekend? Even Chris can't answer that one!
Woody wrote:
> Quick two penn'th.
>
> From last weekend until last night I was able to make outgoing calls
> (most of the time) but incoming always went directly to voicemail.
>
> I had several mail transactions with Chris who was, as ever, very
> helpful. Most importantly even though my Sipura SPA2000 ATA was showing
> as registered at my end it was not at theirs.
>
> Then last night I discovered a box in the SPA2000 set-up which said 'Use
> DNS SRV' and 'DNS SRV auto prefix' Set them both to yes and bingo it all
> sprang to life.
>
> It begs the question that if it has never been to the DNS server in the
> past how come it was working for over six months until their changes
> this last weekend? Even Chris can't answer that one!
>
>
Problems without going calls at weekend, sorted by voip.co.uk now after
couple of days of useage back to unable to make outgoing calls.
She who must be obeyed is suggesting I dump the whole voip approach and
move back to traditional landline....help...
> Really then why didn't they do this on a Sunday when any problems
> would not have been so noticeable instead of in the middle of the
> week.
They did.
> Excuses Excuses Excuses I do not pay money for EXCUSES I pay for
> service and it is looking more and more like the only way I am going
> to get that is by using my BT line permanently and stuff usless VOIP
> for good .
Any comoany is going to be delighted to have you as a customer. After
all, voip.co.uk must be making thousands of pounds per month out of your
business.
I think it would probably be best if you did go back to BT POTS. Then
you can enjoy the delights of call centres in India, engineers not told
what is broken so they can't fix it, and all the rest.
Ed Straker wrote:
> On Wed, 21 Nov 2007 18:41:24 +0000, Iain <no-one@hairydog.co.uk>
>
> Any chance of some quick details of what you changed?
>
> My PAP2 seems to randomly disconnect from the voip.co.uk new platform.
> Ironically, line 2 which is registered on Sipgate has been solid as a
> rock.
<mymail@hotmail.com> wrote in message
news:6d59k3d339udmhd3mibcs6fe93slvguihm@4ax.com
: : On Wed, 21 Nov 2007 19:22:40 GMT, "Woody"
: : <woody@spamblock.com> wrote:
: :
: :
: : : I had several mail transactions with Chris who was,
: : : as ever, very helpful. Most importantly even though
: : : my Sipura SPA2000 ATA was showing as registered at my
: : : end it was not at theirs.
: :
: : I have not argument with Chris I have always found him
: : very helpful myself but it would seem to me that Chris
: : is just a can carrier it is those above him that need
: : to get their fingers out and provide us with what we
: : have all paid for "SERVIS"
Wasn't that a washing machine..? ISTR my mum had one of those once, don't
recall any problems with it.
> Has I stated in UK telecom the other night in 40+ years of having
> telephone service from BT and GPO I have never had cause to call them
> for any faults whatsoever just like many other BT customers in my
> area .
Well whoopydoo for you! With three BT lines in two locations, we've had
five outages of more than three days within the last three years.
Decades ago it was more reliable for lots of reasons which are not
relevant here.
In my recent experience it generally takes a week for BT to fix a line
fault. Though the fault in one of our premises has been ongoing since
May - and that line was only put in because BT couldn't make the other
line work properly!
> Speak has you find I say and I have always found BT perfect but then
> again I am not a skinflint unlike a few others in this forum .
No, you are are worse than a skinflint. But you clearly know sod-all
about BT's service. There is not an exchange in the country that hasn't
been down at some point in the last 40 years.
However, if you think that most people use VOIP to save money, you are
sadly deluded (but we knew that already).
One of the many reasons for using VOIP is to have a system that is more
resilient. For example, when my ATA lost registration to voip.co.uk
today, incoming calls were automatically diverted to my mobile. If the
problem had continued, I'd have set it to divert to my (reliable if
limited in features) Sipgate account. Last time my BT line was down, I
was able to borrow a neighbour's wi-fi signal to keep my phones going.
Iain wrote:
> However, I am not inmpressed that they now seek to blame the
> registration failures on the devices failing to handle SRV properly. If
> that was true (and I have no reason to believe it), how come they didn't
> notice that all the common ATA devices in use don't support it?
(Almost) Every good device supports SRV. That includes Snom and Linksys.
SRV support on SIP clients allows for much better handling failover
betweens systems at an ITSP.
It allows the client to work out that the server it was talking to has
died[1], and that it had better re-register with the backup server.
[1] - physical hardware (in terms of ITSP systems) is never perfect, so
even with the best hardware, on the best network at the best ITSP,
something will still fail sometime. If your device supports SRV, then
it can work out where the backup server is and keep going.
> On Wed, 21 Nov 2007 19:22:40 GMT, "Woody" <woody@spamblock.com> wrote:
>
>
>>I had several mail transactions with Chris who was, as ever, very
>>helpful. Most importantly even though my Sipura SPA2000 ATA was showing
>>as registered at my end it was not at theirs.
>
> I have not argument with Chris I have always found him very helpful
> myself but it would seem to me that Chris is just a can carrier it is
> those above him that need to get their fingers out and provide us with
> what we have all paid for "SERVIS"
Jesus. You can spell "Vladimir Vladimirovich Putin", but not "service"?
--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
11:30:24 up 11 days, 8 min, 2 users, load average: 0.33, 0.27, 0.24
50,000 watts of funking power
"alexd" <troffasky@hotmail.com> wrote in message
news:2162512.tyTF1lLiGx@ale.cx
: : mymail@hotmail.com wrote:
[snip]
: : : I have not argument with Chris I have always found
: : : him very helpful myself but it would seem to me that
: : : Chris is just a can carrier it is those above him
: : : that need to get their fingers out and provide us
: : : with what we have all paid for "SERVIS"
: :
: : Jesus. You can spell "Vladimir Vladimirovich Putin",
: : but not "service"?
> [1] - physical hardware (in terms of ITSP systems) is never perfect, so
> even with the best hardware, on the best network at the best ITSP,
> something will still fail sometime. If your device supports SRV, then
> it can work out where the backup server is and keep going.
Doesn't seem to be helping much. Our devices are now using SRV and still
keep on losing registration.
I'm increasingly tempted by the idea of a move to a different provider.
>On Thu, 29 Nov 2007 09:04:22 +0000, Iain <no-one@hairydog.co.uk>
>wrote:
>
>>mymail@hotmail.com wrote:
>>
>>> Point being I wanted all my personal info erasing from their systems.
>>
>>They won't do that if you do close your account. They need to retain
>>that for audit purposes. This is not something they have a choice in.
>In that case I will just have to give INcorrect details to anyone that
>doesn't matter in future .
You should do that anyway. I hope when asked banking details your
mother's maiden name is different in each case? If not it should be.
Voip.co.uk down AGAIN 
Linear Mode
