Does anybody ever answer the voip.co.uk customer services number or do
you always have to leave a number on the answering machine for them to
call you back ?
Also, does anyone know if they'll port a BT number and what they charge
for this ?
On Mar 10, 10:51 am, TheMgt <the...@morningstar.eu.org> wrote:
> Does anybody ever answer the voip.co.uk customer services number or do
> you always have to leave a number on the answering machine for them to
> call you back ?
> Also, does anyone know if they'll port a BT number and what they charge
> for this ?
They will port in BT numbers for £5 per port. I've never phoned them
but emails are answered reasonably promptly.
J Clavox wrote:
> On 10 Mar 2007 03:04:37 -0800, "Andy Lord" <andy.lord.uk@gmail.com>
> wrote:
>> They will port in BT numbers for £5 per port. I've never phoned them
>> but emails are answered reasonably promptly.
> Why the charge for BT numbers yet my two Vonage numbers where ported
> for free ? .
Perhaps the two completely different things have different costs to
voip.co.uk?
J Clavox wrote:
> On 10 Mar 2007 03:04:37 -0800, "Andy Lord" <andy.lord.uk@gmail.com>
> wrote:
>
>
>> They will port in BT numbers for £5 per port. I've never phoned them
>> but emails are answered reasonably promptly.
> Why the charge for BT numbers yet my two Vonage numbers where ported
> for free ? .
Perhaps Vonage can afford to offer you a free port because you pay over
the odds for your monthly line rental? voip.co.uk dont charge line
rental, or you can subscribe to their 1.99 uk package, so their incoming
on line rental isnt great, the opposit to vonage.
J Clavox wrote:
> On Sat, 10 Mar 2007 10:51:14 GMT, TheMgt <themgt@morningstar.eu.org>
> wrote:
>
>> Does anybody ever answer the voip.co.uk customer services number or do
>> you always have to leave a number on the answering machine for them to
>> call you back ?
> I have spoke with them more times than I haven't if you do leave a
> number they WILL call back but if you leave it an hour or two and try
> again most times Chris will answer.
>
>
>
That pretty Much sums it up - and Chris generally replies to emails
promptly and with good advice/feedback.
"Paul Cupis" <paul@cupis.co.uk> wrote in message news:45f2c669.0@entanet...
>J Clavox wrote:
>> On 10 Mar 2007 03:04:37 -0800, "Andy Lord" <andy.lord.uk@gmail.com>
>> wrote:
>>> They will port in BT numbers for £5 per port. I've never phoned them
>>> but emails are answered reasonably promptly.
>> Why the charge for BT numbers yet my two Vonage numbers where ported
>> for free ? .
>
> Perhaps the two completely different things have different costs to
> voip.co.uk?
They can do all the work for porting Vonage themselves, so it should be very
quick and easy(one carrier involved). I wasn't charged either. BT porting
is necessarily a bit more involved and time-consuming because of the
multiple carriers.
> On 10 Mar 2007 03:04:37 -0800, "Andy Lord" <andy.lord.uk@gmail.com>
> wrote:
>>They will port in BT numbers for £5 per port. I've never phoned them
>>but emails are answered reasonably promptly.
> Why the charge for BT numbers yet my two Vonage numbers where ported
> for free ?
Perhaps voip.co.uk and Vonage use the same wholesaler to provide their
services, and technically there is no "port" at all?
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On Sat, 10 Mar 2007 10:51:14 GMT, TheMgt <themgt@morningstar.eu.org>
wrote:
>Does anybody ever answer the voip.co.uk customer services number or do
>you always have to leave a number on the answering machine for them to
>call you back ?
It appears to me that most of the voip.co.uk customer-facing tech
support team is called Chris. In my experience, he is very
knowledgable, helpful and willing to take the time to help. However
this probably does mean that he sometimes can't get to answer the next
call.
I've always had responses to support tickets, and whenever I've phoned
to folow up on them he has answered the call, but I expect he doesn't
work 24 hours a day.
<hairydog@despammed.com> wrote in message
news:pdtav21emfq5s32dsur8ggiroie6rfafau@4ax.com...
> On Sat, 10 Mar 2007 10:51:14 GMT, TheMgt <themgt@morningstar.eu.org>
> wrote:
>
>>Does anybody ever answer the voip.co.uk customer services number or do
>>you always have to leave a number on the answering machine for them to
>>call you back ?
>
> It appears to me that most of the voip.co.uk customer-facing tech
> support team is called Chris. In my experience, he is very
> knowledgable, helpful and willing to take the time to help. However
> this probably does mean that he sometimes can't get to answer the next
> call.
>
> I've always had responses to support tickets, and whenever I've phoned
> to folow up on them he has answered the call, but I expect he doesn't
> work 24 hours a day.
Adam also keeps an eye out for urgent tickets. I posted an issue around
10pm on a Saturday night and although it wasn't solved straight away, it was
at least acknowledged.
They can have problems responding to non-urgent tickets ( I have one
outstanding from December), although they don't get a significant amount of
business from me so that could be why. They also do not always close
tickets off cleanly which is an annoyance when you look at your list of
issues.
For the price, I am generally happy with them, and the service does seem to
have less downtime than other similarly-priced outfits.
voip.co.uk question 
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