VoIP phones and automated telephone services

Hi,

Do any VoIP systems work with those automated phone systems yet where
you've got to put in details like account numbers etc. by pressing the
phone keys.

I'm a student and use Skype, but I can't use that when I need to call
companies like the electricity, gas or water companies or even the
Student Loans lot because before you can talk to anyone, you've got to
go through their automated ID service.

qwangouk@googlemail.com wrote:
> Hi,
>
> Do any VoIP systems work with those automated phone systems yet where
> you've got to put in details like account numbers etc. by pressing the
> phone keys.
>
> I'm a student and use Skype, but I can't use that when I need to call
> companies like the electricity, gas or water companies or even the
> Student Loans lot because before you can talk to anyone, you've got to
> go through their automated ID service.
>
If I'm reading that right all you are asking for is DTMF tones that
work. Most VoIP phones and VoIP service providers allow you to pass
DTMF. I know it certainly works with Snom and Linksys phones. You'd
need to make sure the service provider you chose allows it and most do.
Although I've seen a fair few people on here complaining about getting
DTMF to work with Sipgate - may just be a configuration issue though.

cheers,
Paul.

Thus spaketh Paul:
> qwangouk@googlemail.com wrote:
>> Hi,
>>
>> Do any VoIP systems work with those automated phone systems yet where
>> you've got to put in details like account numbers etc. by pressing
>> the phone keys.
>>
>> I'm a student and use Skype, but I can't use that when I need to call
>> companies like the electricity, gas or water companies or even the
>> Student Loans lot because before you can talk to anyone, you've got
>> to go through their automated ID service.
>>
> If I'm reading that right all you are asking for is DTMF tones that
> work. Most VoIP phones and VoIP service providers allow you to pass
> DTMF. I know it certainly works with Snom and Linksys phones. You'd
> need to make sure the service provider you chose allows it and most
> do. Although I've seen a fair few people on here complaining about
> getting DTMF to work with Sipgate - may just be a configuration issue
> though.
> cheers,
> Paul.


I use Sipgate and it works fine for this.


--
Items for sale: www.dodgy-dealer.co.uk

"{{{{{Welcome}}}}}" <bhx___spam@trapped___hotmail.co.uk>
wrote in message
news:SazNg.17803$r61.6194@text.news.blueyonder.co. uk
> Thus spaketh Paul:
> > qwangouk@googlemail.com wrote:

[snip]

> > If I'm reading that right all you are asking for is
> > DTMF tones that work. Most VoIP phones and VoIP
> > service providers allow you to pass DTMF. I know it
> > certainly works with Snom and Linksys phones. You'd
> > need to make sure the service provider you chose
> > allows it and most do. Although I've seen a fair few
> > people on here complaining about getting DTMF to work
> > with Sipgate - may just be a configuration issue
> > though. cheers,
> > Paul.
>
>
> I use Sipgate and it works fine for this.

For Sipgate, set the DTMF TX mode to INFO if the configuration of your
device allows this. For Gradwell, AUTO seems to work ok. Not used any
others so can't comment.

Ivor

<qwangouk@googlemail.com> wrote in message
news:1158065158.159937.106920@p79g2000cwp.googlegr oups.com...
> Hi,
>
> Do any VoIP systems work with those automated phone systems yet where
> you've got to put in details like account numbers etc. by pressing the
> phone keys.
>
> I'm a student and use Skype, but I can't use that when I need to call
> companies like the electricity, gas or water companies or even the
> Student Loans lot because before you can talk to anyone, you've got to
> go through their automated ID service.

I find VoipStunt works fine with navigating through the menus etc. using
DTMF tones, but using PlusTalk (PlusNets VoIP service) is a bit hit and
miss, sometimes working, sometimes not.

Rob

On Tue, 12 Sep 2006 20:22:41 +0100, "Rob" <nobody@this.place.invalid>
wrote:

>
><qwangouk@googlemail.com> wrote in message
>news:1158065158.159937.106920@p79g2000cwp.googleg roups.com...
>> Hi,
>>
>> Do any VoIP systems work with those automated phone systems yet where
>> you've got to put in details like account numbers etc. by pressing the
>> phone keys.
>>
>> I'm a student and use Skype, but I can't use that when I need to call
>> companies like the electricity, gas or water companies or even the
>> Student Loans lot because before you can talk to anyone, you've got to
>> go through their automated ID service.
>
>I find VoipStunt works fine with navigating through the menus etc. using
>DTMF tones, but using PlusTalk (PlusNets VoIP service) is a bit hit and
>miss, sometimes working, sometimes not.
>
>Rob
If you use Skype these other services, mentioned in the replies to
your post, MIGHT be new to you. Lest that may be true here is a brief
explanation.
These services are all SIP VoIP - a totally different protocol to
Skype.
Many SIP VoIP services offer cheaper calls and much more flexibilty
than Skype. In MOST cases it is possible to call other SIP VoIP users,
worldwide, for free, no matter what VoIP Service Provider (VSP) they
use. (see the very long list on www.sipbroker.com )
You can download software to run on your computer such as X-Lite or,
much better, purchase an Analogue Telephone Adapter (ATA), or SIP
phone, to connect to your router, and not need to have your computer
switched on. It is well worth doing this.
************************************************** *************************
You do NOT have to have the same outgoing provider as you use for
incoming (providing your ATA is flexible enough to facilitate this).
************************************************** *************************

VSPs, to name but a few.
www.sipgate.co.uk
www.voip.co.uk
www.voipfone.co.uk
www.voiptalk.org

I do know that Sipgate, voipfone & voip.co.uk work on DTMF.
I have just tested them out on a BT services number.
voiptalk I am doubtful about.
Remove 'no_spam_' from email address.

Brian A wrote:
> I do know that Sipgate, voipfone & voip.co.uk work on DTMF.
> I have just tested them out on a BT services number.
> voiptalk I am doubtful about.

Works fine for me... I'm using their siptalk service with Asterisk
(dtmfmode=rfc2833), although I have had it working with their iax
service in the past.

Stephen

Ivor Jones wrote:

> For Sipgate, set the DTMF TX mode to INFO if the configuration of your
> device allows this.

Also called RFC2976 in some devices, if you are using G.729 as your
codec, you should try using Out-Of-Band first (sometimes called RFC 2833).

"Brian A" <no_spam_bca1000@hotmail.com> wrote in message
news:7tgfg2lm1sdrk4gmtgf33jsk9dfh8kpovb@4ax.com...
> On Tue, 12 Sep 2006 20:22:41 +0100, "Rob" <nobody@this.place.invalid>
> wrote:
>
> >
> ><qwangouk@googlemail.com> wrote in message
> >news:1158065158.159937.106920@p79g2000cwp.googleg roups.com...
> >> Hi,
> >>
> >> Do any VoIP systems work with those automated phone systems yet where
> >> you've got to put in details like account numbers etc. by pressing the
> >> phone keys.
> >>
> >> I'm a student and use Skype, but I can't use that when I need to call
> >> companies like the electricity, gas or water companies or even the
> >> Student Loans lot because before you can talk to anyone, you've got to
> >> go through their automated ID service.
> >
> >I find VoipStunt works fine with navigating through the menus etc. using
> >DTMF tones, but using PlusTalk (PlusNets VoIP service) is a bit hit and
> >miss, sometimes working, sometimes not.
> >
> >Rob
> If you use Skype these other services, mentioned in the replies to
> your post, MIGHT be new to you. Lest that may be true here is a brief
> explanation.
> These services are all SIP VoIP - a totally different protocol to
> Skype.
> Many SIP VoIP services offer cheaper calls and much more flexibilty
> than Skype. In MOST cases it is possible to call other SIP VoIP users,
> worldwide, for free, no matter what VoIP Service Provider (VSP) they
> use. (see the very long list on www.sipbroker.com )
> You can download software to run on your computer such as X-Lite or,
> much better, purchase an Analogue Telephone Adapter (ATA), or SIP
> phone, to connect to your router, and not need to have your computer
> switched on. It is well worth doing this.
>
************************************************** *************************
> You do NOT have to have the same outgoing provider as you use for
> incoming (providing your ATA is flexible enough to facilitate this).
>
************************************************** *************************
>
> VSPs, to name but a few.
> www.sipgate.co.uk
> www.voip.co.uk
> www.voipfone.co.uk
> www.voiptalk.org
>
> I do know that Sipgate, voipfone & voip.co.uk work on DTMF.
> I have just tested them out on a BT services number.
> voiptalk I am doubtful about.
> Remove 'no_spam_' from email address.

Did you mean to reply to me or the OP?

Rob