Telephone banking over VoIP fone is proving difficult. I need to enter
some numbers and then follow by pressing the hash key. Thing is, it then
wants me to enter a number to transfer to.
I believe this is normal Asterix behaviour? Causing problems for me
though, s I can solve?
This is with X-Lite software. Having bought any incoming lines yet, just
got the free 056 one
T. wrote:
> Telephone banking over VoIP fone is proving difficult. I need to enter
> some numbers and then follow by pressing the hash key. Thing is, it then
> wants me to enter a number to transfer to.
>
> I believe this is normal Asterix behaviour? Causing problems for me
> though, s I can solve?
>
> This is with X-Lite software. Having bought any incoming lines yet, just
> got the free 056 one
>
> TIA
VoIPfone just have the system set so users can divert using # button.
Try using the * button for your bank, or just wait for 15 seconds, it
should accept your response.
Sean wrote:
> T. wrote:
> > Telephone banking over VoIP fone is proving difficult. I need to enter
> > some numbers and then follow by pressing the hash key. Thing is, it then
> > wants me to enter a number to transfer to.
> >
> > I believe this is normal Asterix behaviour? Causing problems for me
> > though, s I can solve?
> >
> > This is with X-Lite software. Having bought any incoming lines yet, just
> > got the free 056 one
> >
> > TIA
>
> VoIPfone just have the system set so users can divert using # button.
> Try using the * button for your bank, or just wait for 15 seconds, it
> should accept your response.
I get this with some lines i need to call i just enter the info and
wait 5 seconds and it works i dont need to press #
On 10 Sep 2005 16:45:57 -0700, "Mathew Curtis"
<mathew.j.curtis@gmail.com> wrote:
>
>Sean wrote:
>> T. wrote:
>> > Telephone banking over VoIP fone is proving difficult. I need to enter
>> > some numbers and then follow by pressing the hash key. Thing is, it then
>> > wants me to enter a number to transfer to.
>> >
>> > I believe this is normal Asterix behaviour? Causing problems for me
>> > though, s I can solve?
>> >
>> > This is with X-Lite software. Having bought any incoming lines yet, just
>> > got the free 056 one
>> >
>> > TIA
>>
>> VoIPfone just have the system set so users can divert using # button.
>> Try using the * button for your bank, or just wait for 15 seconds, it
>> should accept your response.
>
>I get this with some lines i need to call i just enter the info and
>wait 5 seconds and it works i dont need to press #
>
>Mat
Yes, generally the # is just to say 'I have finished my entry' - If
you wait it assumes you've had long enough and proceeds with the
transaction.
Remove 'no_spam_' from email address.
Brian A wrote:
> On 10 Sep 2005 16:45:57 -0700, "Mathew Curtis"
> <mathew.j.curtis@gmail.com> wrote:
>
>
>>Sean wrote:
>>
>>>T. wrote:
>>>
>>>>Telephone banking over VoIP fone is proving difficult. I need to enter
>>>>some numbers and then follow by pressing the hash key. Thing is, it then
>>>>wants me to enter a number to transfer to.
>>>>
>>>>I believe this is normal Asterix behaviour? Causing problems for me
>>>>though, s I can solve?
>>>>
>>>>This is with X-Lite software. Having bought any incoming lines yet, just
>>>>got the free 056 one
>>>>
>>>>TIA
>>>
>>>VoIPfone just have the system set so users can divert using # button.
>>>Try using the * button for your bank, or just wait for 15 seconds, it
>>>should accept your response.
>>
>>I get this with some lines i need to call i just enter the info and
>>wait 5 seconds and it works i dont need to press #
>>
>>Mat
>
> Yes, generally the # is just to say 'I have finished my entry' - If
> you wait it assumes you've had long enough and proceeds with the
> transaction.
Ok all - Thanks guys.
I'll try that.
Outta interest, are all of the common VoIP services like that? Or just
VoIPfone?
>
> Outta interest, are all of the common VoIP services like that? Or just
> VoIPfone?
VoIP have put this in place to make it easier for customers to transfer
calls.... No other providor i have tried does the same thing..... They
are possibly going to have this as an option which can be turned on and
off online at some point in the future.
"T." <nntp-DOT-dump@zen.co.uk> wrote in message
news:43235436$0$18200$db0fefd9@news.zen.co.uk...
> Telephone banking over VoIP fone is proving difficult. I need to enter
> some numbers and then follow by pressing the hash key. Thing is, it then
> wants me to enter a number to transfer to.
The issue is actually worse than that; I've emailed voipfone on the matter,
but with no response as yet.
If somebody is calling you; THEY can press # and transfer you, the VOIPfone
customer, to any number that they see fit!
You have no control over it; the person calling you, could be a double
glazing salesman or anything, can press # and transfer you to Outer Mongolia
if they so desired.
Based on this problem, I'm considering ditching VOIPfone.
Dex you must use all vonages features to get the full benefiti regularly use
call transfer to one of my staff who works from home 2 days a week so as teh
calls come in for him on one line i seamlessly transfer it to him at home
and the caller is none the wiser and best of all its FREE, do you get that
service,flawless time after time with sipagte, i think NOT.
> The issue is actually worse than that; I've emailed voipfone on the matter,
> but with no response as yet.
>
> If somebody is calling you; THEY can press # and transfer you, the VOIPfone
> customer, to any number that they see fit!
>
> You have no control over it; the person calling you, could be a double
> glazing salesman or anything, can press # and transfer you to Outer Mongolia
> if they so desired.
>
> Based on this problem, I'm considering ditching VOIPfone.
Its stupid that they aren't checking where the keypress comes from, but
at least the person calling in can only connect the voipfone phone to
another number, and not themselves. Otherwise someone could make all
their expensive calls via a cheap 020 number and someones voipfone account.
Alan Ramsay wrote:
> "T." <nntp-DOT-dump@zen.co.uk> wrote in message
> news:43235436$0$18200$db0fefd9@news.zen.co.uk...
> > Telephone banking over VoIP fone is proving difficult. I need to enter
> > some numbers and then follow by pressing the hash key. Thing is, it then
> > wants me to enter a number to transfer to.
>
> The issue is actually worse than that; I've emailed voipfone on the matter,
> but with no response as yet.
>
> If somebody is calling you; THEY can press # and transfer you, the VOIPfone
> customer, to any number that they see fit!
>
> You have no control over it; the person calling you, could be a double
> glazing salesman or anything, can press # and transfer you to Outer Mongolia
> if they so desired.
>
> Based on this problem, I'm considering ditching VOIPfone.
>
> Alan
Hi Alan I have just tried to do this and it don't work for me the
call don't get transferred at all I am also very surprised you have
not had a reply from voipfone's support
Their support is very very good I normally get a reply from them within
a few minutes
"Mathew Curtis" <mathew.j.curtis@gmail.com> wrote in message
news:1126791393.433890.28110@g47g2000cwa.googlegro ups.com...
> Hi Alan I have just tried to do this and it don't work for me the
> call don't get transferred at all I am also very surprised you have
> not had a reply from voipfone's support
>
> Their support is very very good I normally get a reply from them within
> a few minutes
I didn't get a reply from support when I raised it with them, however since
my posting here, I have had a response.
I believe that there is nothing in the email that should not be in the
public domain, but in case there is I shall apologies to VoipFone in advance
for publishing their communication to me, however I believe that it is for
the good of all concerned.
I do agree that they normally do response very quickly to support requests
through the online form, however perhaps I confused them by sending two
support requests to them both about the # key.
------ QUOTED EMAIL FROM VOIPFONE ------
Dear Alan Ramsay
It has been brought to my attention that you are concerned about call
transfers and I thought would send you a mail to give you an explanation. We
have been working on new transfer features for the virtual PBX. One of the
bugs we encountered with the implementation of these new features is when
people are calling a Voipfone user they were able to then transfer the call.
As soon as we were alerted to the problem our engineers started working on
a fix. I am happy to inform you that this problem has now been resolved if a
person calling to you does happen to press the transfer button they will
hear the prompt but will not be able to transfer the call although the
ability for them to be able to send the # command is being removed too so
that they will no longer hear the prompt
The new features for the PBX should go live on our web site within the next
few days.
Alan Ramsay wrote:
> "Mathew Curtis" <mathew.j.curtis@gmail.com> wrote in message
> news:1126791393.433890.28110@g47g2000cwa.googlegro ups.com...
> > Hi Alan I have just tried to do this and it don't work for me the
> > call don't get transferred at all I am also very surprised you have
> > not had a reply from voipfone's support
> >
> > Their support is very very good I normally get a reply from them within
> > a few minutes
>
> I didn't get a reply from support when I raised it with them, however since
> my posting here, I have had a response.
>
> I believe that there is nothing in the email that should not be in the
> public domain, but in case there is I shall apologies to VoipFone in advance
> for publishing their communication to me, however I believe that it is for
> the good of all concerned.
>
> I do agree that they normally do response very quickly to support requests
> through the online form, however perhaps I confused them by sending two
> support requests to them both about the # key.
>
Hi Alan just goes to show that the providers do read these news groups
(I think we all knew that anyway) its just a shame they don't all
take note and actually take problems or complaints on board and get
something done about them (not going to mention any names)
This seems typical of Voipfone they listen to what customers are saying
and act accordingly.
I posted on this news group a couple of weeks ago saying that "one of
the downsides of Voipfone is that they don't have auto top up" the
next morning auto top up was on their site may be a coincidence? all I
know is I am more than happy with them its refreshing when you find a
company that actually cares about what customers are saying too many
company's now days just want to take our money and then ignore our
existence (again not going to mention any names).
VoIPfone - pressing hash key 
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