Vonage Motorola VT2442 loses settings when rebooted

I am in the process of setting up my Motorola VT2442 provided by
Vonage but have found a strange problem with it.... if I make ANY
changes to the configuration, they only seem to last as long as the
router is not rebooted.

If the router is rebooted or it loses power it seems to default back
to the factory setings. Does anyone else's do this?

Is it designed to do this? As far as i can see in the manual it should
retain the settings as long as you have saved thema nd should only
factory reset when specifically told to do so, not every time it is
rebooted. Certainly every other router that I have ever used behaves
like this anyway.

Am I missing something? Is there a save configuration option that I am
not seeing? Have Vonage crippled it so you can't change the default
settings?

If so then that is annoying as it means any port forwarding, etc is
lost whenever the power is lost or the router needs rebooted for
whatever reason. If this is the case I will have to think twice about
using it as a replacement for my Netgear.

On Fri, 08 Sep 2006 11:30:55 GMT, Dave <weirdoboy@gmail.com> wrote:

>I am in the process of setting up my Motorola VT2442 provided by
>Vonage but have found a strange problem with it.... if I make ANY
>changes to the configuration, they only seem to last as long as the
>router is not rebooted.
>
>If the router is rebooted or it loses power it seems to default back
>to the factory setings. Does anyone else's do this?
>
>Is it designed to do this? As far as i can see in the manual it should
>retain the settings as long as you have saved thema nd should only
>factory reset when specifically told to do so, not every time it is
>rebooted. Certainly every other router that I have ever used behaves
>like this anyway.
>
>Am I missing something? Is there a save configuration option that I am
>not seeing? Have Vonage crippled it so you can't change the default
>settings?
>
>If so then that is annoying as it means any port forwarding, etc is
>lost whenever the power is lost or the router needs rebooted for
>whatever reason. If this is the case I will have to think twice about
>using it as a replacement for my Netgear.

Sorry to answer my own question and everything but I have found the
answer and thought I would share it.

This seems to be a firmware bug and the answer is here:
http://www.vonage-forum.com/ftopic15118.html

The trick is to use Internet Explorer when configuring it because it
will not write the settings properly when using Firefox, which is what
I was trying.

I have tried it in Internet Explrer and can confirm that it is now
saving properly.

I'm just waiting for them to finish porting my number over now. When I
dial it I get an American lady saying the number is not in service.

On Fri, 08 Sep 2006 12:31:36 GMT, M.Dexter@blueyonder.co.uk wrote:

>On Fri, 08 Sep 2006 11:57:16 GMT, Dave <weirdoboy@gmail.com> wrote:
>
>
>>I'm just waiting for them to finish porting my number over now. When I
>>dial it I get an American lady saying the number is not in service.
>Same here thanks for posting this info saved me bothering Vonage, but
>wasn't the changeover supposed to be "SEEMLESS".

Yes, it hasn't been seemless. The Vonage service is working ok on the
temporary number they gave me but my Freetalk number has not been
transferred to it yet.

The Freetalk service does seem to have been cut off and the
announcement I get when I phone the number seems to indicate that
Vonage have taken over the number but haven't yet applied ti to the
account.

Has anyone else's number been ported yet?

On Fri, 08 Sep 2006 13:37:31 GMT, M.Dexter@blueyonder.co.uk wrote:

>On Fri, 08 Sep 2006 13:00:06 GMT, Dave <weirdoboy@gmail.com> wrote:
>
>
>>Yes, it hasn't been seemless. The Vonage service is working ok on the
>>temporary number they gave me but my Freetalk number has not been
>>transferred to it yet.
>Haven't tried the temp number Dave but whatever number I dial I get
>the engaged tone if I ring the old FT number I get the Vonage
>voicemail and the notification of message email does show the old FT
>number .
>
>>Has anyone else's number been ported yet?
>Has I am getting the old FT number showing on the voicemail email I am
>presuming the number as been ported but isn't working as it should at
>the moment . I can't try the other FT number has I am waiting for
>Citylink to deliver the other router got the Motorola changed for a
>Linksys.

Looks like yours is further ahead then mine.... I was expecting to try
it at 9am this morning and everything would be done! I suppose they
must have a lot of numbers to move over

M.Dexter@blueyonder.co.uk wrote:
> On Fri, 08 Sep 2006 11:57:16 GMT, Dave <weirdoboy@gmail.com> wrote:
>
>
>> I'm just waiting for them to finish porting my number over now. When I
>> dial it I get an American lady saying the number is not in service.
> Same here thanks for posting this info saved me bothering Vonage, but
> wasn't the changeover supposed to be "SEEMLESS".

Mine was seemless. No problems here so far, touches wood,

Dave wrote:
> On Fri, 08 Sep 2006 13:37:31 GMT, M.Dexter@blueyonder.co.uk wrote:
>
>> On Fri, 08 Sep 2006 13:00:06 GMT, Dave <weirdoboy@gmail.com> wrote:
>>
>>
>>> Yes, it hasn't been seemless. The Vonage service is working ok on the
>>> temporary number they gave me but my Freetalk number has not been
>>> transferred to it yet.
>> Haven't tried the temp number Dave but whatever number I dial I get
>> the engaged tone if I ring the old FT number I get the Vonage
>> voicemail and the notification of message email does show the old FT
>> number .
>>
>>> Has anyone else's number been ported yet?
>> Has I am getting the old FT number showing on the voicemail email I am
>> presuming the number as been ported but isn't working as it should at
>> the moment . I can't try the other FT number has I am waiting for
>> Citylink to deliver the other router got the Motorola changed for a
>> Linksys.
>
> Looks like yours is further ahead then mine.... I was expecting to try
> it at 9am this morning and everything would be done! I suppose they
> must have a lot of numbers to move over

Dave, I just called Vonage on 0800 008 6000 and asked how far my number
porting was, as the FT number is now out of service, and the lady said it
will be completed by the end of today.

Looks like for this evening the FT number will be out of action whilst the
port is actually taking place.

However, I can make out going calls on my temporary Vonage number.

On Fri, 08 Sep 2006 14:21:20 GMT, "^^artnada^^"
<notneedto@knowanything.com> wrote:

>Dave wrote:
>> On Fri, 08 Sep 2006 13:37:31 GMT, M.Dexter@blueyonder.co.uk wrote:
>>
>>> On Fri, 08 Sep 2006 13:00:06 GMT, Dave <weirdoboy@gmail.com> wrote:
>>>
>>>
>>>> Yes, it hasn't been seemless. The Vonage service is working ok on the
>>>> temporary number they gave me but my Freetalk number has not been
>>>> transferred to it yet.
>>> Haven't tried the temp number Dave but whatever number I dial I get
>>> the engaged tone if I ring the old FT number I get the Vonage
>>> voicemail and the notification of message email does show the old FT
>>> number .
>>>
>>>> Has anyone else's number been ported yet?
>>> Has I am getting the old FT number showing on the voicemail email I am
>>> presuming the number as been ported but isn't working as it should at
>>> the moment . I can't try the other FT number has I am waiting for
>>> Citylink to deliver the other router got the Motorola changed for a
>>> Linksys.
>>
>> Looks like yours is further ahead then mine.... I was expecting to try
>> it at 9am this morning and everything would be done! I suppose they
>> must have a lot of numbers to move over
>
>Dave, I just called Vonage on 0800 008 6000 and asked how far my number
>porting was, as the FT number is now out of service, and the lady said it
>will be completed by the end of today.
>
>Looks like for this evening the FT number will be out of action whilst the
>port is actually taking place.
>
>However, I can make out going calls on my temporary Vonage number.
>

You're in exactly the same position as me then. Hopefully the number
transfer will be completed by this evening.

Just hope nobody tries to call me tonight :)

M.Dexter@blueyonder.co.uk wrote:
> On Fri, 08 Sep 2006 14:11:47 GMT, "^^artnada^^"
> <notneedto@knowanything.com> wrote:
>
>> M.Dexter@blueyonder.co.uk wrote:
>>> On Fri, 08 Sep 2006 11:57:16 GMT, Dave <weirdoboy@gmail.com> wrote:
>>>
>>>
>>>> I'm just waiting for them to finish porting my number over now. When I
>>>> dial it I get an American lady saying the number is not in service.
>>> Same here thanks for posting this info saved me bothering Vonage, but
>>> wasn't the changeover supposed to be "SEEMLESS".
>>
>> Mine was seemless. No problems here so far, touches wood,
>>
> Mine is ok now having re booted the Linksys .

My number is ringing now, if I call it, just not physically ringing the
actul phone yet. :( Looks like I'm catching it at the exact moment of
transfer perhaps?

<M.Dexter@blueyonder.co.uk> wrote in message
news:flu2g29fl02pklh282sif5ci4rp5sbrcip@4ax.com

[snip]

> Just called them and the guy told me to close down the
> router for 15 seconds and reboot and all should be well
> haven't tried it yet been a little busy tending to other
> matters. Well they will have a lot to move over I can
> think of ten around here alone it isn't everyone who will
> put up with a crap service like Sipgate provide so long
> has it is free .

I wondered how long it would take..! When are you going to learn to spell,
Ron..?

Ivor

<M.Dexter@blueyonder.co.uk> wrote in message
news:0ho2g21sr3ppgtsbvs7krrm1f6fbgh90s0@4ax.com
> On Fri, 08 Sep 2006 11:57:16 GMT, Dave
> <weirdoboy@gmail.com> wrote:
>
>
> > I'm just waiting for them to finish porting my number
> > over now. When I dial it I get an American lady saying
> > the number is not in service.
> Same here thanks for posting this info saved me bothering
> Vonage, but wasn't the changeover supposed to be
> "SEEMLESS".

Or even seamless. Spelling isn't your strong point, is it, Ron..?!

Ivor

M.Dexter@blueyonder.co.uk wrote:
> On Fri, 08 Sep 2006 14:11:47 GMT, "^^artnada^^"
> <notneedto@knowanything.com> wrote:
>
>> M.Dexter@blueyonder.co.uk wrote:
>>> On Fri, 08 Sep 2006 11:57:16 GMT, Dave <weirdoboy@gmail.com> wrote:
>>>
>>>
>>>> I'm just waiting for them to finish porting my number over now. When I
>>>> dial it I get an American lady saying the number is not in service.
>>> Same here thanks for posting this info saved me bothering Vonage, but
>>> wasn't the changeover supposed to be "SEEMLESS".
>>
>> Mine was seemless. No problems here so far, touches wood,
>>
> Mine is ok now having re booted the Linksys .

Just looked at my account dex and my Freetalk number is now ported. When
calling it I go straight to Voicemail at the moment. Hopefully it will be
completed very shortly.

On Fri, 08 Sep 2006 15:53:40 GMT, "^^artnada^^"
<notneedto@knowanything.com> wrote:

>M.Dexter@blueyonder.co.uk wrote:
>> On Fri, 08 Sep 2006 14:11:47 GMT, "^^artnada^^"
>> <notneedto@knowanything.com> wrote:
>>
>>> M.Dexter@blueyonder.co.uk wrote:
>>>> On Fri, 08 Sep 2006 11:57:16 GMT, Dave <weirdoboy@gmail.com> wrote:
>>>>
>>>>
>>>>> I'm just waiting for them to finish porting my number over now. When I
>>>>> dial it I get an American lady saying the number is not in service.
>>>> Same here thanks for posting this info saved me bothering Vonage, but
>>>> wasn't the changeover supposed to be "SEEMLESS".
>>>
>>> Mine was seemless. No problems here so far, touches wood,
>>>
>> Mine is ok now having re booted the Linksys .
>
>Just looked at my account dex and my Freetalk number is now ported. When
>calling it I go straight to Voicemail at the moment. Hopefully it will be
>completed very shortly.
>

It's now showing on my account also, and is going to Voicemail when
dialled.

That's a relief because the temporary number was only one digit
different from the number being ported and i was beggining to think
that the person who set up the account had typed in the wrong number
or something!

M.Dexter@blueyonder.co.uk wrote:
> On Fri, 08 Sep 2006 14:11:47 GMT, "^^artnada^^"
> <notneedto@knowanything.com> wrote:
>
>> M.Dexter@blueyonder.co.uk wrote:
>>> On Fri, 08 Sep 2006 11:57:16 GMT, Dave <weirdoboy@gmail.com> wrote:
>>>
>>>
>>>> I'm just waiting for them to finish porting my number over now. When I
>>>> dial it I get an American lady saying the number is not in service.
>>> Same here thanks for posting this info saved me bothering Vonage, but
>>> wasn't the changeover supposed to be "SEEMLESS".
>>
>> Mine was seemless. No problems here so far, touches wood,
>>
> Mine is ok now having re booted the Linksys .

All working now Dex ;)