Ivor Jones wrote:
|| "Jono" <no@nospamblueyonder.co.uk> wrote in message
|| news:4VWZe.116089$G8.57763@text.news.blueyonder.co .uk
||
|| [snip]
||
||| Who should I raise the fault with? Orange, my VOIP
||| supplier, or BT?
||
|| Which VoIP provider is it..?
||
|| Ivor
"Jono" <no@nospamblueyonder.co.uk> wrote in message
news:KbXZe.116101$G8.6109@text.news.blueyonder.co. uk
> Ivor Jones wrote:
> > > "Jono" <no@nospamblueyonder.co.uk> wrote in message
> > > news:4VWZe.116089$G8.57763@text.news.blueyonder.co .uk
> > >
> > > [snip]
> > >
> > > > Who should I raise the fault with? Orange, my VOIP
> > > > supplier, or BT?
> > >
> > > Which VoIP provider is it..?
> > >
> > > Ivor
>
> ...hmm
>
> I didn't want my post hijacking!
Eh..?
> It's Sipgate.
Sometimes there are gateway or routing problems which are hard to tie down
to any one system. That's the problem with VoIP, there are so many
different interconnecting systems that can go wrong, from the end user's
PC or ATA to a provider's server. It's hard to tell which system is at
fault sometimes. When the fault is put right, sometimes one network can
take longer than another to realise it, which is probably why you could
call from one system and not another.
Not much help, probably, but it's all I can think of..!
"Jono" <no@nospamblueyonder.co.uk> wrote in message
news:4VWZe.116089$G8.57763@text.news.blueyonder.co .uk...
> SIP to SIP calls = fine
>
> SIP to PSTN calls = fine
>
> 18866 Prefix on BT line to my Geographic VOIP number = fine
>
> Telewest line to my Geographic VOIP number = fine
>
> Orange to my Geographic VOIP number = "number not in use"
>
> BT to my Geographic VOIP number = Dead tone
>
> Who should I raise the fault with? Orange, my VOIP supplier, or BT?
>
>
Has this always been the situation or a new problem? Could simply be that
your voip number is in a range not been updated onto internal by Orange or
(suprisingly mind) BT. If you post the STD code of your number I'm sure
there are folk here who could tell you if it is a new range or not......
Roly wrote:
|| "Jono" <no@nospamblueyonder.co.uk> wrote in message
|| news:4VWZe.116089$G8.57763@text.news.blueyonder.co .uk...
||| SIP to SIP calls = fine
|||
||| SIP to PSTN calls = fine
|||
||| 18866 Prefix on BT line to my Geographic VOIP number = fine
|||
||| Telewest line to my Geographic VOIP number = fine
|||
||| Orange to my Geographic VOIP number = "number not in use"
|||
||| BT to my Geographic VOIP number = Dead tone
|||
||| Who should I raise the fault with? Orange, my VOIP supplier, or BT?
|||
|||
||
|| Has this always been the situation or a new problem? Could simply be
|| that your voip number is in a range not been updated onto internal
|| by Orange or (suprisingly mind) BT. If you post the STD code of your
|| number I'm sure there are folk here who could tell you if it is a
|| new range or not......
||
|| Roly
Hi Roly,
It's a brand new issue - been all day today.
The Sipgate numbers in question (01274 9xxxxx) have been fine for
months.........
"Jono" <no@nospamblueyonder.co.uk> wrote in message
news:erZZe.116233$G8.88322@text.news.blueyonder.co .uk...
>
> Hi Roly,
>
> It's a brand new issue - been all day today.
>
> The Sipgate numbers in question (01274 9xxxxx) have been fine for
> months.........
Certainly a strange one then! Ivor's reply of maybe some providers differing
response to updating their systems after resolution of fault sounds the most
plausable to me in that case.
Ivor Jones wrote:
|| "Jono" <no@nospamblueyonder.co.uk> wrote in message
|| news:KbXZe.116101$G8.6109@text.news.blueyonder.co. uk
||| Ivor Jones wrote:
||||| "Jono" <no@nospamblueyonder.co.uk> wrote in message
||||| news:4VWZe.116089$G8.57763@text.news.blueyonder.co .uk
|||||
||||| [snip]
|||||
|||||| Who should I raise the fault with? Orange, my VOIP
|||||| supplier, or BT?
|||||
||||| Which VoIP provider is it..?
|||||
||||| Ivor
|||
||| ...hmm
|||
||| I didn't want my post hijacking!
||
|| Eh..?
||
||| It's Sipgate.
||
|| Sometimes there are gateway or routing problems which are hard to
|| tie down to any one system. That's the problem with VoIP, there are
|| so many different interconnecting systems that can go wrong, from
|| the end user's PC or ATA to a provider's server. It's hard to tell
|| which system is at fault sometimes. When the fault is put right,
|| sometimes one network can take longer than another to realise it,
|| which is probably why you could call from one system and not another.
||
|| Not much help, probably, but it's all I can think of..!
||
|| Ivor
thanks for the reply.
I've sent an email to Sipgate. I dare say it'll all come back to life soon.
Jono wrote:
> Ivor Jones wrote:
> || "Jono" <no@nospamblueyonder.co.uk> wrote in message
> || news:KbXZe.116101$G8.6109@text.news.blueyonder.co. uk
> ||| Ivor Jones wrote:
> ||||| "Jono" <no@nospamblueyonder.co.uk> wrote in message
> ||||| news:4VWZe.116089$G8.57763@text.news.blueyonder.co .uk
> |||||
> ||||| [snip]
> |||||
> |||||| Who should I raise the fault with? Orange, my VOIP
> |||||| supplier, or BT?
> |||||
> ||||| Which VoIP provider is it..?
> |||||
> ||||| Ivor
> |||
> ||| ...hmm
> |||
> ||| I didn't want my post hijacking!
> ||
> || Eh..?
> ||
> ||| It's Sipgate.
> ||
> || Sometimes there are gateway or routing problems which are hard to
> || tie down to any one system. That's the problem with VoIP, there are
> || so many different interconnecting systems that can go wrong, from
> || the end user's PC or ATA to a provider's server. It's hard to tell
> || which system is at fault sometimes. When the fault is put right,
> || sometimes one network can take longer than another to realise it,
> || which is probably why you could call from one system and not another.
> ||
> || Not much help, probably, but it's all I can think of..!
> ||
> || Ivor
>
> thanks for the reply.
>
> I've sent an email to Sipgate. I dare say it'll all come back to life soon.
>
This did all happen before with Orange and 3 (at the same time), after
phoning orange, they said they were having routing troubles.
>SIP to SIP calls = fine
>
>SIP to PSTN calls = fine
>
>18866 Prefix on BT line to my Geographic VOIP number = fine
>
>Telewest line to my Geographic VOIP number = fine
>
>Orange to my Geographic VOIP number = "number not in use"
>
>BT to my Geographic VOIP number = Dead tone
>
>Who should I raise the fault with? Orange, my VOIP supplier, or BT?
Tell Orange, your VoIP suppplier and BT! Don't mention to Orange or BT that it
is a VoIP number, otherwise they'll get all excited and blame VoIP for your
problems. When reporting to your VoIP supplier, you'll need to give them a
sample Orange and BT number that has failed to call your VoIP number.
Linus Surguy wrote:
|| "Jono" <no@nospamblueyonder.co.uk> wrote:
||
||| SIP to SIP calls = fine
|||
||| SIP to PSTN calls = fine
|||
||| 18866 Prefix on BT line to my Geographic VOIP number = fine
|||
||| Telewest line to my Geographic VOIP number = fine
|||
||| Orange to my Geographic VOIP number = "number not in use"
|||
||| BT to my Geographic VOIP number = Dead tone
|||
||| Who should I raise the fault with? Orange, my VOIP supplier, or BT?
||
|| Tell Orange, your VoIP suppplier and BT! Don't mention to Orange or
|| BT that it is a VoIP number, otherwise they'll get all excited and
|| blame VoIP for your problems. When reporting to your VoIP supplier,
|| you'll need to give them a sample Orange and BT number that has
|| failed to call your VoIP number.
||
|| Linus
||
BT working today (and Voda), though Orange definitely isn't. What a task
getting them to accept there's a problem (maybe) at their end. Incidentally,
I can send a text to the number from Orange, just not ring it.
In the last half an hour, the VOIP PSTN numbers I've told Orange about, when
I try to dial them from my handset, absolutely nothing happens - as if I've
not even pressed the send button. All other numbers still OK.
Jono wrote:
|| SIP to SIP calls = fine
||
|| SIP to PSTN calls = fine
||
|| 18866 Prefix on BT line to my Geographic VOIP number = fine
||
|| Telewest line to my Geographic VOIP number = fine
||
|| Orange to my Geographic VOIP number = "number not in use"
||
|| BT to my Geographic VOIP number = Dead tone (came back on following day)
||
|| Who should I raise the fault with? Orange, my VOIP supplier, or BT?
Orange finally accepted today, (at noon) that the problem was at their end.
They had it fixed by 5pm.
Wierd Routing Issue 
Linear Mode
