With its philosophy of providing its clients with tailor made capabilities, Drishti has come out with innovative business packages, on an as-is or as-you-want basis. Working with hundreds of call centers, we have gained tremendous knowledge regarding the requirements of different industries, verticals and processes, and have come out with the most superior price-performance proposition to call centers of any size (tens to thousands), underlying protocols & technology (TDM, VoIP), channel (voice only to multi-channel), deployment models (Premise, SaaS), workforce distribution (single- & multi-site) and requirements.
Contact Centers, captive or outsourced, run manifold processes (inbound, outbound & blended) across different media (Voice, E-mail, SMS, Chat, Fax, Video) depending on their process requirements. Furthermore, the processes can be outsourced to a call center in different ways:
o Captive: Process handled by an in-house call center in the same country as that of the parent organization
o Outsourced: Process handled by another call center in the same country as that of the client
o Captive: Process handled by an in-house call center in a different country from that of the parent organization
o Outsourced: : Process handled by another call center in a different country from that of the client
These four types of processes may have different requirements in terms of capabilities, technology, and future requirements, and often need solutions that are built around them. For instance, a domestic call center may require a tailor-made package for outbound only campaigns for telecom industry, and may be looking at specific features in his technology with the most cost-effective option. In such a case, a tailor made outbound package may be provided in order to best serve its needs. On the other hand, a contact center running many inbound and outbound processes across multiple channels may require an all-in-one suite with blended capabilities, advanced quality monitoring, scripting & reporting tools.
With this view in mind, Drishti has come up with business packages where every call center or enterprise can select the package most well suited to their needs.
DACX Ameyo Business Packages
DACX Ameyo is package-based solution that allows Contact Centers and enterprises to specify their desired feature-set as per their business process requirements giving them total business advantage. It offers absolute functionality to basic Call Center requirements as well as it bears future-proof adaptability to serve next-generation Enterprises. Following are the available packages from the DACX stable-
DACX Ameyo (Expert)
DACX Ameyo (Professional)
DACX Ameyo (Standard)
If you have any questions about any of the above technologies or are interested in setting up a contact center, please feel free to get in touch. If you have any general questions about any technologies or companies, you can contact me as well.