Linksys SPA-1001 crashes when sent a * in the dial string

Hi,

I have a SPA-1001, We use it to send alarm signals to our server. We provision it to except the telephone number from the alarm panel and then except the alarm signal. The issue is that part of the alarm DTMF string is the account number which could have a *,# , A,B,C, It seems the SPA-1001 crashes and needs to be reset (73738#) if it ever gets a *. It also never captures the #.

What actually happens is that the SPA once it gets a *, until reset, it sends a busy tone once any DTMF is sent to it.

Does anyone have a clue as to how to provision the SPA to just capture and send the DTMF digits it gets without being clever about it.

Unfortunately we need to conform to strict DTMF standard signaling as determined by Ademco so we really have no choice as to what we send for DTMF digits.

Thanks
Jeff