Productivity/Customer Satisfaction and Flexibility
VoIP, especially Hosted VoIP enables companies of all sizes in virtually any industry to increase productivity. Because a business hosted Voip allows companies to incorporate workers in any geographical location, companies can expand their hours of operation without incurring overtime.
For example, a company with a technical support department can have support staff on the east coast and the west coast. This allows a company to have expanded hours of operation and not has to pay overtime since employees will be working during normal business hours. This is a productivity gain because a company gets the same level of output without increasing costs. It is also an increase in customer service since the company was able to increase the hours it can provide customer service (8:00 A. M. Est. to 8:00 P.M. Pst).
Another obvious productivity/satisfaction gain comes from giving companies the ability to hire workers in any area that has a high speed internet connection. Just because your company headquarters is in a high rent area, like New York, Chicago, Los Angles, does not mean you have to have your entire company at this location.