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View Poll Results: Should companies be more up front about tech support charging practices B-4 you buy?
The information is clear to me on the label before I purchase. 0 0%
I read the label, but dont notice the fine print which states tech support charges may be incurred. 1 50.00%
I dont care. I never use tech support anyways. 1 50.00%
It's petty and I would NOT purchase the product if I were informed before I bought the product. 1 50.00%
Multiple Choice Poll. Voters: 2. You may not vote on this poll

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  #1 (permalink)  
Old 10-07-2008, 12:21 PM
Junior Member
Join Date: Oct 2008
Posts: 2
Default HELP!!! Someone changed my router password!!

I came home form a trip and tried to connect to my home network via my laptop. At first, I noticed that my connection was failing. I tried troubleshooting and would connect but get knocked off. I opened the router page to my D-link DGL-4300 at The name of my network was as I left it. Then, I got knocked off suddenly. I went back and the name of the network had been changed. I tried to log in but could only get in as a user. The Admin password has been changed! Now, I can no longer access the internet at all. How can I regain my access as admin? Called D-link but they want to charge me for tech support by the hour Hell, I could just buy another router for what they charge Anyways.. can someone please help me? Thanks...
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  #2 (permalink)  
Old 10-07-2008, 03:32 PM
Super Moderator
Join Date: Oct 2007
Location: McKinney, Texas
Posts: 384

Simple....reset it back to the factory defaults via the pin hole on the back of the router. Just get something like a paper clip and push it in to that hole and hold it there for 10 seconds, just to be sure. Then pull it out and the router will take about a minute to reset itself. Then log back into the router's home page and reconfigure your settings.

You didn't say if your network was encrypted or not. If its not, then it needs to be. I wouldn't recommend any kind of security besides WPA. WEP can be cracked in under a minute. WPA, because of certain algorithms, is more difficult to crack, especially if the password is longer. You also need to make a strong password for your routers log in screen. Something which contains upper and lower case letters, numbers, and symbols. You should also do that for your WPA password.

Here is a WPA password generator, very useful:

WhatsMyIP.org : Password Generator

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  #3 (permalink)  
Old 10-09-2008, 05:42 PM
Junior Member
Join Date: Oct 2008
Posts: 2

Thanks for the solotion for gaining control of my router. Now I have another problem. It won't re-establish a network. When I open up the status window, under WAN settings, I get:

Connection type DHCP
Cable Status connected
Network Status connecting, (please wait...)
Mack address (the mac add to my comp)
IP adress
subnet mask
default gateway
primary DNS serv

My point is, it says, under network status, that it's trying to connect but never does. Untill it establishes a network, I cant do anything. Back about a year ago, the guy who tech guy who set it up had a similar issue. Using this modem, ( D-Links DGL-4300) he had a hard time establishing a server connection with the default IP address of So, he went into windows and configured another static IP address of
After that, I would have to type in in order to reach the router website in order to chech router status. At any rate, that change worked. Problem is, I dont know how he did it and cant get in contact with him again. Any ideas?
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  #4 (permalink)  
Old 10-09-2008, 06:20 PM
Super Moderator
Join Date: Oct 2007
Location: McKinney, Texas
Posts: 384

The biggest fault with the 4300 is the fact that it has problems with modems that use the same IP address as it does. My DSL modem access page is and so was the router's. I had to change the IP address on my 4300 in order for it to work correctly. So your not the only one. It seems to work better with cable than with DSL.

First you log into your router. Then go to the "Basic" tab. Then look for the "Network Settings" button on the left side, click there. Then look under "Router Settings" then go to the "Router IP Address" box, and change it from to That should fix your problem. .

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